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Call Center Case Studies from Outsource2india

Outsource2india Provided Outbound Calling for an Educational Company

Outsource2india Provided Outbound Calling for an Educational Company

A leading educational company was looking for a reliable service provider who could help conduct a survey among schools in India. Our team provided them with services within a quick time.

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Outsource2india Provided High-Quality Inbound Customer Service to a Cartoon Illustrator

Outsource2india Provided Inbound Customer Service to a Cartoon Illustrator

A leading cartoon illustrator was looking for a reliable inbound customer service provider. Our team provided the client with cost-effective services.

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O2I Provided Lead Generation to a Management Platform Developing Firm

Outsource2india Provided Lead Generation to a Management Platform Developing Firm

A leading client was looking for a reliable service provider who could provide them with lead generation through telemarketing. Our team provided them with cost-effective services.

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O2I Provided Lead Generation for a Website Development Firm

Outsource2india Provided Lead Generation for a Website Development Firm

A leading website development and SEO company was looking for a lead generation service provider. Our team at O2I provided the client with cost-effective lead generation services.

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O2I Provided Outbound Calling Services to a UK-based Equipment Insurer

O2I Provided Outbound Calling Services to a UK-based Equipment Insurer

An equipment insurer based in the UK wanted to outsource outbound calling services to Outsource2india to shift its customers to a cheaper maintenance plan. Outsource2india dealt with the project with the utmost care and professionalism and delivered excellent results to the client.

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O2I Provided Data Mining Services to A Vacation Rental Client

Outsource2india Provided Data Mining Services to A Vacation Rental Client

A vacation rental company contacted us at O2I for skilled professionals who can carry out high-quality data search on a specialized platform to extract homeowner contacts. The client's deliverables were met in just a week, and they promised to outsource future requirements.

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O2I Provided Call Quality Monitoring to a Leading Tech Firm

Outsource2india Provided Call Quality Monitoring to a Leading Tech Firm

A leading tech firm was looking for a call quality monitoring service provider who could help with quality services. Our team at O2I provided the services within a quick time.

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O2I Helped a Major Internet Company with Live Audio, Video and Text Monitoring

Outsource2india Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring Services

Read the case study to see how O2I's experts used the client's back-end monitoring systems to provide live video monitoring services at a cost-effective rate.

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O2I Assisted a Prominent Healthcare Consultant with Inbound Customer Support

Outsource2india Assisted a Prominent Healthcare Consultant with Inbound Customer Support Services

Learn how O2I’ inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.

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O2I Helped Leading Financial Company with Telemarketing Lead Generation

Outsource2india Helped a Leading Financial Company with Telemarketing Lead Generation Services

Find out how O2I helped a reputable Singapore finance company by generating a large number of high-value leads through telemarketing lead generation services.

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O2I Helped Home Product Manufacturer with Ticketing and Email Support

Outsource2india Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support

Read the case study to find out how O2I met the client’s exact needs of streamlining their internal ticketing & email support process.

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Advanced IT Support to UK Motorcycle Insurance Company

Outsource2india Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

Read a case study to learn how Outsource2india provided Level 1 & Level 2 support to a motorcycle insurance company based out of UK. We helped the client to improve the quality of their customer service by scaling the service level from a mere 30% to 90% in a short time.

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Call Center Services

O2I Set Up an Outbound Cold Calling Process to Generate Sales Leads for a Renowned IT Giant in the US

A U.S. based IT company had launched an IT product, targeted at mid-sized companies in the U.S. market. Being a new product, the customer wanted to create awareness about it. We pitched in with our B2B outbound call center services and helped the company create awareness as well as generate leads for the new product.

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Call Center Services

O2I Provided Outbound Call Center and B2B Lead Generation Services to a European Research & Manufacturing Giant

We helped a leading a manufacturer of precision equipments generate leads through a combination of services such as pre-sales qualification and B2B sales lead generation.

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O2I Provided B2B Appointment Setting to Cleaning Solution Firm

O2I Helped a Prominent Virginia-based Cleaning Solution Firm with B2B Appointment Setting Services

Learn how Outsource2india helped a major Virginia-based family-owned cleaning service company with top-notch B2B appointment setting services.

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Call Center Services

O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

A renowned company, which specializes in providing a host of IT applications and add-ins, used the services of our inbound technical helpdesk. Our call center agents succeeded in resolving all the technical queries that were received.

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Call Center Services

O2I's Outbound Telemarketing & B2C Lead Generation Services Helped a Leading US Retail Giant Increase Footfalls During the Holiday Season

Our outbound telemarketing services helped a leading retail giant create awareness among its customers about the festive offers at its retail outlets. All the customers of the company were contacted successfully, within a short turnaround time.

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Call Center Services

Outsource2india's CATI Services Increased Productivity and Reduced Operating Costs for a leading Customer

Our CATI (computer-assisted telephone interviewing) services helped a company (a worldwide leader in providing internet media and market research solutions) conduct 500 surveys within a very short turnaround time. Our customer benefited from 30% cost savings and increased productivity.

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Call Center Services

Outsource2india Provided Product Support Services to a Leading Network Security Company

A leading US-based network security information management product company was looking for 24x7 product support services. We helped this company reduce costs significantly by setting up support operations such as voice support, chat support and e-mail support. Our services resulted in improved customer satisfaction and reduction in operating costs.

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Call Center Services

O2I CATI Field Services Helped a Client Study the Internet and Technology Behavior of Children Across Australia

A company (a leader in market research solutions) availed our CATI services to conduct 500 surveys of parents and children (aged between 6 and 17 years) across all the Australian states and develop a B2C database. We met the customer's requirements within a quick turnaround time of 4 weeks, ensuring that the project was completed within the estimated budget.

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Call Center Services

O2I Provided Disaster Recovery Services for a Client's Offshore BPO Center to Ensure Fail-safe Backup for Their Operations

A leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. Through our business continuity services, our customer benefited from seamless expansion, increased efficiency and 99.99% reliability. The company also benefited from our consistent, high levels of quality and efficiency.

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Call Center Services

Outsource2india Provided CATI Services to a Health Insurance Company With 99% Accuracy

A leading health insurance provider in the state of North Carolina wanted to distinguish its offerings among a large number of products / services available in the market. For this, we used a survey methodology that involved a blind phone survey, where no specific mention of our customer was made. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%.

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Call Center Services

O2I Provided Customer Support Services to an Online Medication Retailer Helping Them Save 40% Costs

Outsource2india successfully addressed the customer support woes of a leading pharmaceutical company. Our customer faced problems in the areas of response time and missed significant sale opportunities. With our efficient customer support services, we significantly increased the levels of efficiency and customer satisfaction for our client. We were also able to reduce costs by upto 40%.

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Call Center Services

Outsource2india Created BPO Platform for a Leading IT Company for Order Fulfillment

A leading IT services company required extensive hand-holding on BPO platform management. They wanted an IT support team specific to BPO platforms and also wanted to improve their support turnaround time. We provided a dedicated team of IT support staff that had expertise in Oracle DBA, BPO platforms and operating systems. Our services resulted in a significant increase in productivity.

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Call Center Services

Healthcare Company's Performance Soars with Effective Changes in the BPO Process

A renowned Healthcare BPO company, based in UAE wanted to improve their BPO process, maximize their customer satisfaction level and increase their CSAT from a low rate of 47%. At Outsource2india, we refurbished the customer's entire BPO process by changing the support time span, adding a team of local BPO agents, implementing high-end infrastructure and offering several value added services. Within a period of 2 months, we increased the CSAT to over 85% and also shortened the turnaround time by a drastic 24%.

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Call Center Services

Successful Selling of a Mobile App through Outbound Calling

Our Customer, based in the UK wished to boost their product sales and increase their customer base. After conducting an in-depth analysis of the customer's requirements, we helped the customer find and expand their business by using the right pitch in targeting the Restaurant industry. Our outbound calling services included product awareness and product sales, which enabled our customer to benefit from a steady sales cycle.

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Call Center Services

Call Abandonment Rate Slashed From 40% to 8% With Expert Inbound Tech Support

Our customer, a renowned printer services company was facing a high call abandonment rate of 40%. We set up a special team who had expertise in handling BPO processes. Through 24/7 voice, email and internet support, along with the use of 90 channels, no customer was left waiting for more than 3 minutes. We successfully reduced the call abandonment rate to 8% and increased the customer satisfaction level to an unbelievable 93%.

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Call Center Services

BPO Platform Services for a Reputed Scouting Company

A leading scouting company which specialized in scheduling thousands of profiles for multiple events outsourced their requirements to us. We helped in designing an efficient BPO platform which allowed them to achieve significantly higher Turnaround Reach Times and Customer Response Times.

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Call Center Services

CCTV Monitoring Services for a Leading Restaurant Chain

Read this case study to find out how we provided exceptional CCTV monitoring services to a multinational restaurant chain, enabling them to cut costs while ensuring better security for all their restaurant premises.

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