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Here is an overview of what motivated a tech enabling payment gateway technology facilitator to outsource inbound customer support and how our agents were assigned the role to serve as an extension to their team.
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A leading green tea company was looking for a reliable telemarketing service provider. Our team at O2I helped them with cost-effective services.
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A pioneer in the data catalog market required remote desktop support services. We assigned one technical support engineer who provided high-quality services at affordable prices.
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Read on to know the detailed account of how Outsource2india’s live CCTV monitoring support helped a UK-based hostel owner to take measures against future intrusions by keeping a hawk-eye on the facility without actually owning any of the infrastructure or hiring a full-time maintenance staff.
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A leading US-based home furnishing company was looking for a reliable and cost-effective cold calling and telemarketing service provider. Our team provided cost-effective services to them.
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An order management client who catered to restaurants to take orders wanted O2I's agents to handle inbound calling during the COVID-19 pandemic. We assigned 5 highly skilled multitasking agents to handle the client's workload and enhance their productivity.
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A digital marketing agency was looking for call center agents who could categorize inbound calls into relevant service categories. We provided a team of experienced and reliable call center agents who provided high-quality services at affordable prices.
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A space and design solutions provider based in the UAE required outbound calling services. We provided a team of experienced callers who provided the required services well within the specified timeframe.
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A leading Texas-based client was looking for a reliable customer support service providing company. Our team provided them with cost-effective services.
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Outsource2india was contacted by a Bangalore-based educational institution that needed cold calling services to shrink their team’s time spent on cold calling. They wanted a professional script to make their prospecting mission a success.
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Outsource2india was approached by an online coaching client to outsource outbound calling support because they were keen to save the cost and effort to run a dedicated outbound calling team to customers with payment.
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Outsource2india helped a leading European gym with high-quality CCTV monitoring services. Our services helped the client ensure that social distancing norms were being adhered to in the gym.
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One of the buddy food delivery services company was looking for a cost-effective telemarketing service provider. Our team provided them with services within a quick time.
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We provided cold calling services to a management software solutions firm, helping them contact their target audience, gauge interest, and set up appointments for their onshore team to follow-up on.
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Outsource2india helped a UK-based client with high-quality email support services. Our services helped the client deal with a surge in business inflow caused by the COVID-19 pandemic.
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A leading US-based healthcare client was looking for a service provider who could help them to increase their PPE kit sales. Our team provided them with cost-effective services.
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A leading BPO firm was looking for a reliable and cost-effective inbound call center services. Our team at O2I provided them with the required services within a quick time.
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Outsource2india helped a leading pharma sector client with high-quality answering support services to address all customer queries and upsell promotional products.
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Outsource2india helped a US-based client operating in the software/IT sector with high-quality call center services.
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A leading mortgage industry strategist and marketing firm was looking for a service provider who could help them with quality audit support. Our team provided them with cost-effective services.
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A leading hearing aid company was looking for a reliable and cost-effective phone answering service providing company. Our team provided them with cost-effective services.
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A leading insurance company was looking for a reliable and cost-effective telemarketing solution providing company. Our team provided the client with cost-effective services.
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Outsource2india was contacted by a logistics start-up to call people from Indian states and promote their app so that it helps them find truckers at affordable rates and service levels to deliver consignments. The client approached us because their in-house team was overwhelmed by the other functions.
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Outsource2india provides rigorous training to its agents on using empathy to quickly get into the shoes of customers to understand them better and, therefore, to resolve their issues faster.
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A reputed contract research organization with a specialization in safety and compliance of life sciences and food industry needed a trustworthy outsourcing provider of cold calling services to gauge the prospect’s interest before converting quality personas into warm leads.
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Outsource2india helped a leading cybersecurity magazine publisher with high-quality cold calling services to obtain business from potential clients in the IT sector.
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A US-based event management company approached us in need of outbound calling services. They expected us to train 15 high-caliber agents to efficiently confirm the list of attendees fr an event. The client wanted our agents fully prepped and ready to scale on-demand when the need arises. With superb results, the client contemplated contract renewal.
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Outsource2india helped a cement manufacturing giant with call center services. We helped the client with its NPS service offering across its stockist, painter, and retailer segments across the length and breadth of India and abroad.
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A leading accounting firm in Australia was looking for an email support service provider. Our team provided them with cost-effective services.
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A leading market research company was looking for a reliable CATI and data research service providing company. We provided the client with cost-effective services.
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A leading real estate company was looking for an outbound calling service provider. Our team provided them with cost-effective services.
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A top provider of restaurant management software had a requirement for high-quality inbound and outbound calling services. Our team provided top-quality services at affordable rates.
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A leading UK-based recruitment company was looking for a cost-effective data management service provider for their business. Our team provided them with services within a quick time.
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A leading travel firm was looking for a reliable company that could deliver high-quality outbound calling services. Outsource2india provided high-quality services quickly.
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A leading educational company was looking for a reliable service provider who could help conduct a survey among schools in India. Our team provided them with services within a quick time.
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A leading cartoon illustrator was looking for a reliable inbound customer service provider. Our team provided the client with cost-effective services.
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A leading client was looking for a reliable service provider who could provide them with lead generation through telemarketing. Our team provided them with cost-effective services.
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A leading website development and SEO company was looking for a lead generation service provider. Our team at O2I provided the client with cost-effective lead generation services.
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An equipment insurer based in the UK wanted to outsource outbound calling services to Outsource2india to shift its customers to a cheaper maintenance plan. Outsource2india dealt with the project with the utmost care and professionalism and delivered excellent results to the client.
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A vacation rental company contacted us at O2I for skilled professionals who can carry out high-quality data search on a specialized platform to extract homeowner contacts. The client's deliverables were met in just a week, and they promised to outsource future requirements.
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A leading tech firm was looking for a call quality monitoring service provider who could help with quality services. Our team at O2I provided the services within a quick time.
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Read the case study to see how O2I's experts used the client's back-end monitoring systems to provide live video monitoring services at a cost-effective rate.
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Learn how O2I' inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.
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Find out how O2I helped a reputable Singapore finance company by generating a large number of high-value leads through telemarketing lead generation services.
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Read the case study to find out how O2I met the client's exact needs of streamlining their internal ticketing & email support process.
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Read a case study to learn how Outsource2india provided Level 1 & Level 2 support to a motorcycle insurance company based out of UK. We helped the client to improve the quality of their customer service by scaling the service level from a mere 30% to 90% in a short time.
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A U.S. based IT company had launched an IT product, targeted at mid-sized companies in the U.S. market. Being a new product, the customer wanted to create awareness about it. We pitched in with our B2B outbound call center services and helped the company create awareness as well as generate leads for the new product.
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We helped a leading a manufacturer of precision equipments generate leads through a combination of services such as pre-sales qualification and B2B sales lead generation.
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Learn how Outsource2india helped a major Virginia-based family-owned cleaning service company with top-notch B2B appointment setting services.
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A renowned company, which specializes in providing a host of IT applications and add-ins, used the services of our inbound technical helpdesk. Our call center agents succeeded in resolving all the technical queries that were received.
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Our outbound telemarketing services helped a leading retail giant create awareness among its customers about the festive offers at its retail outlets. All the customers of the company were contacted successfully, within a short turnaround time.
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Our CATI (computer-assisted telephone interviewing) services helped a company (a worldwide leader in providing internet media and market research solutions) conduct 500 surveys within a very short turnaround time. Our customer benefited from 30% cost savings and increased productivity.
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A leading US-based network security information management product company was looking for 24x7 product support services. We helped this company reduce costs significantly by setting up support operations such as voice support, chat support and e-mail support. Our services resulted in improved customer satisfaction and reduction in operating costs.
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A company (a leader in market research solutions) availed our CATI services to conduct 500 surveys of parents and children (aged between 6 and 17 years) across all the Australian states and develop a B2C database. We met the customer's requirements within a quick turnaround time of 4 weeks, ensuring that the project was completed within the estimated budget.
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A leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. Through our business continuity services, our customer benefited from seamless expansion, increased efficiency and 99.99% reliability. The company also benefited from our consistent, high levels of quality and efficiency.
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A leading health insurance provider in the state of North Carolina wanted to distinguish its offerings among a large number of products / services available in the market. For this, we used a survey methodology that involved a blind phone survey, where no specific mention of our customer was made. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%.
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Outsource2india successfully addressed the customer support woes of a leading pharmaceutical company. Our customer faced problems in the areas of response time and missed significant sale opportunities. With our efficient customer support services, we significantly increased the levels of efficiency and customer satisfaction for our client. We were also able to reduce costs by upto 40%.
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A leading IT services company required extensive hand-holding on BPO platform management. They wanted an IT support team specific to BPO platforms and also wanted to improve their support turnaround time. We provided a dedicated team of IT support staff that had expertise in Oracle DBA, BPO platforms and operating systems. Our services resulted in a significant increase in productivity.
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A renowned Healthcare BPO company, based in UAE wanted to improve their BPO process, maximize their customer satisfaction level and increase their CSAT from a low rate of 47%. At Outsource2india, we refurbished the customer's entire BPO process by changing the support time span, adding a team of local BPO agents, implementing high-end infrastructure and offering several value added services. Within a period of 2 months, we increased the CSAT to over 85% and also shortened the turnaround time by a drastic 24%.
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Our Customer, based in the UK wished to boost their product sales and increase their customer base. After conducting an in-depth analysis of the customer's requirements, we helped the customer find and expand their business by using the right pitch in targeting the Restaurant industry. Our outbound calling services included product awareness and product sales, which enabled our customer to benefit from a steady sales cycle.
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Our customer, a renowned printer services company was facing a high call abandonment rate of 40%. We set up a special team who had expertise in handling BPO processes. Through 24/7 voice, email and internet support, along with the use of 90 channels, no customer was left waiting for more than 3 minutes. We successfully reduced the call abandonment rate to 8% and increased the customer satisfaction level to an unbelievable 93%.
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A leading scouting company which specialized in scheduling thousands of profiles for multiple events outsourced their requirements to us. We helped in designing an efficient BPO platform which allowed them to achieve significantly higher Turnaround Reach Times and Customer Response Times.
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Read this case study to find out how we provided exceptional CCTV monitoring services to a multinational restaurant chain, enabling them to cut costs while ensuring better security for all their restaurant premises.
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Have specific requirements? Email us at: callcenter.info@outsource2india.com
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Hire Talented & Friendly Agents for your Call Center
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Have specific requirements? Email us at: callcenter.info@outsource2india.com
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