Call us on800-594-9501 | About Us | How We Work
home
home Pricing Benefits Testimonials Case studies

Call Center Case Studies from Outsource2india

Call Center Services

Customized B2B Outbound Call Center Services Provided

A U.S. based IT company had launched an IT product, targeted at mid-sized companies in the U.S. market. Being a new product, the customer wanted to create awareness about it. We pitched in with our B2B outbound call center services and helped the company create awareness as well as generate leads for the new product.

Read the case study »
Call Center Services

Combination of Call Center Services Provided

We helped a leading a manufacturer of precision equipments generate leads through a combination of services such as pre-sales qualification and B2B sales lead generation.

Read the case study »
Call Center Services

Inbound Technical Helpdesk Setup

A renowned company, which specializes in providing a host of IT applications and add-ins, used the services of our inbound technical helpdesk. Our call center agents succeeded in resolving all the technical queries that were received.

Read the case study »
Call Center Services

Outbound Telemarketing Services Provided

Our outbound telemarketing services helped a leading retail giant create awareness among its customers about the festive offers at its retail outlets. All the customers of the company were contacted successfully, within a short turnaround time.

Read the case study »
Call Center Services

30% Cost Savings Achieved Through CATI Services

Our CATI (computer-assisted telephone interviewing) services helped a company (a worldwide leader in providing internet media and market research solutions) conduct 500 surveys within a very short turnaround time. Our customer benefited from 30% cost savings and increased productivity.

Read the case study »
Call Center Services

24x7 Product Support Operations Established

A leading US-based network security information management product company was looking for 24x7 product support services. We helped this company reduce costs significantly by setting up support operations such as voice support, chat support and e-mail support. Our services resulted in improved customer satisfaction and reduction in operating costs.

Read the case study »
Call Center Services

CATI Surveys Conducted in Record Time

A company (a leader in market research solutions) availed our CATI services to conduct 500 surveys of parents and children (aged between 6 and 17 years) across all the Australian states and develop a B2C database. We met the customer's requirements within a quick turnaround time of 4 weeks, ensuring that the project was completed within the estimated budget.

Read the case study »
Call Center Services

Operational Risks Mitigated Through Business Continuity Services

A leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. Through our business continuity services, our customer benefited from seamless expansion, increased efficiency and 99.99% reliability. The company also benefited from our consistent, high levels of quality and efficiency.

Read the case study »
Call Center Services

Health Insurance Company Benefited from 99% Accuracy

A leading health insurance provider in the state of North Carolina wanted to distinguish its offerings among a large number of products / services available in the market. For this, we used a survey methodology that involved a blind phone survey, where no specific mention of our customer was made. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%.

Read the case study »
Call Center Services

Customer Support Woes of a Pharmaceutical Company Addressed Successfully

Outsource2india successfully addressed the customer support woes of a leading pharmaceutical company. Our customer faced problems in the areas of response time and missed significant sale opportunities. With our efficient customer support services, we significantly increased the levels of efficiency and customer satisfaction for our client. We were also able to reduce costs by upto 40%.

Read the case study »
Call Center Services

End-to-end BPO Solutions Provided to an IT Services Company

A leading IT services company required extensive hand-holding on BPO platform management. They wanted an IT support team specific to BPO platforms and also wanted to improve their support turnaround time. We provided a dedicated team of IT support staff that had expertise in Oracle DBA, BPO platforms and operating systems. Our services resulted in a significant increase in productivity.

Read the case study »
Call Center Services

Healthcare Company's Performance Soars with Effective Changes in the BPO Process

A renowned Healthcare BPO company, based in UAE wanted to improve their BPO process, maximize their customer satisfaction level and increase their CSAT from a low rate of 47%. At Outsource2india, we refurbished the customer's entire BPO process by changing the support time span, adding a team of local BPO agents, implementing high-end infrastructure and offering several value added services. Within a period of 2 months, we increased the CSAT to over 85% and also shortened the turnaround time by a drastic 24%.

Read the case study »
Call Center Services

Successful Selling of a Mobile App through Outbound Calling

Our Customer, based in the UK wished to boost their product sales and increase their customer base. After conducting an in-depth analysis of the customer's requirements, we helped the customer find and expand their business by using the right pitch in targeting the Restaurant industry. Our outbound calling services included product awareness and product sales, which enabled our customer to benefit from a steady sales cycle.

Read the case study »
Call Center Services

Call Abandonment Rate Slashed From 40% to 8% With Expert Inbound Tech Support

Our customer, a renowned printer services company was facing a high call abandonment rate of 40%. We set up a special team who had expertise in handling BPO processes. Through 24/7 voice, email and internet support, along with the use of 90 channels, no customer was left waiting for more than 3 minutes. We successfully reduced the call abandonment rate to 8% and increased the customer satisfaction level to an unbelievable 93%.

Read the case study »
Call Center Services

BPO Platform Services for a Reputed Scouting Company

A leading scouting company which specialized in scheduling thousands of profiles for multiple events outsourced their requirements to us. We helped in designing an efficient BPO platform which allowed them to achieve significantly higher Turnaround Reach Times and Customer Response Times.

Read the case study »
Call Center Services

CCTV Monitoring Services for a Leading Restaurant Chain

Read this case study to find out how we provided exceptional CCTV monitoring services to a multinational restaurant chain, enabling them to cut costs while ensuring better security for all their restaurant premises.

Read the case study »

Contact us with your outsourcing requirements.

Contact Us

We customize pricing for your outsourcing projects.

Know our Pricing

Our call center services have created global success stories.

More Case Studies

GET A FREE QUOTE IN

24 HOURS

Value-added services with no compromise on quality

Get a Quote Now