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Call Center Case Studies from Outsource2india

O2I Provided Inbound Customer Services to a Payment Gateway Firm

Outsource2india Provided Inbound Customer Services to a Payment Gateway Firm

Here is an overview of what motivated a tech enabling payment gateway technology facilitator to outsource inbound customer support and how our agents were assigned the role to serve as an extension to their team.

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O2I Provided Telemarketing Services to a Leading Green Tea Company

Outsource2india Provided Telemarketing Services to a Leading Green Tea Company

A leading green tea company was looking for a reliable telemarketing service provider. Our team at O2I helped them with cost-effective services.

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O2I Provided Remote Desktop Support to a Leading Data Catalog Provider

Outsource2india Provided Remote Desktop Support to a Leading Data Catalog Provider

A pioneer in the data catalog market required remote desktop support services. We assigned one technical support engineer who provided high-quality services at affordable prices.

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O2I Provided Live CCTV Monitoring Services for a Hostel Owner in the UK

Outsource2india Provided Live CCTV Monitoring Services to a Hostel Owner in the UK

Read on to know the detailed account of how Outsource2india’s live CCTV monitoring support helped a UK-based hostel owner to take measures against future intrusions by keeping a hawk-eye on the facility without actually owning any of the infrastructure or hiring a full-time maintenance staff.

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O2I Provided Cold Calling Services to a Home Furnishing Company

Outsource2india Provided Cold Calling Services to a Home Furnishing Company

A leading US-based home furnishing company was looking for a reliable and cost-effective cold calling and telemarketing service provider. Our team provided cost-effective services to them.

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Outsource2india's Inbound Calling Support Helped A US-based Order Management Client

Outsource2india's Inbound Calling Support Helped A US-based Order Management Client

An order management client who catered to restaurants to take orders wanted O2I's agents to handle inbound calling during the COVID-19 pandemic. We assigned 5 highly skilled multitasking agents to handle the client's workload and enhance their productivity.

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O2I Provided Inbound Calling Services to a Digital Marketing Firm

Outsource2india Provided Inbound Calling Services to a Digital Marketing Firm

A digital marketing agency was looking for call center agents who could categorize inbound calls into relevant service categories. We provided a team of experienced and reliable call center agents who provided high-quality services at affordable prices.

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O2I Provided Outbound Calling Services to UAE-based Client

Outsource2india Provided Outbound Calling Services to a UAE-based Design Solution Provider

A space and design solutions provider based in the UAE required outbound calling services. We provided a team of experienced callers who provided the required services well within the specified timeframe.

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O2I Provided Customer Support for a Leading Texas-based Hotel

Outsource2india Provided Customer Support for a Leading Texas-based Hotel

A leading Texas-based client was looking for a reliable customer support service providing company. Our team provided them with cost-effective services.

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O2I Provided Cold Calling Services to Bangalore-based Educational Institution

Outsource2india Provided Cold Calling Services to Bangalore-based Educational Institution

Outsource2india was contacted by a Bangalore-based educational institution that needed cold calling services to shrink their team’s time spent on cold calling. They wanted a professional script to make their prospecting mission a success.

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O2I Provided a Outbound Calling Support to Online Coaching Client

Outsource2india Provided Outbound Calling Support to Online Coaching Client

Outsource2india was approached by an online coaching client to outsource outbound calling support because they were keen to save the cost and effort to run a dedicated outbound calling team to customers with payment.

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Outsource2india Provided CCTV Monitoring Services to a Leading Gym Based in Europe

Outsource2india Provided CCTV Monitoring Services to a Leading Gym Based in Europe

Outsource2india helped a leading European gym with high-quality CCTV monitoring services. Our services helped the client ensure that social distancing norms were being adhered to in the gym.

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Outsource2india Provided Telemarketing Services to a Food Delivery Startup

Outsource2india Provided Telemarketing Services to a Food Delivery Startup

One of the buddy food delivery services company was looking for a cost-effective telemarketing service provider. Our team provided them with services within a quick time.

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O2I Provided a Management Software Firm with Cold Calling Services

Outsource2india Provided a Management Software Firm with Cold Calling Services

We provided cold calling services to a management software solutions firm, helping them contact their target audience, gauge interest, and set up appointments for their onshore team to follow-up on.

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O2I Provided Email Support Services to a Leading Gardening Client

Outsource2india Provided Email Support Services to a Leading Gardening Client

Outsource2india helped a UK-based client with high-quality email support services. Our services helped the client deal with a surge in business inflow caused by the COVID-19 pandemic.

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Outsource2india Helped a US-based Client to Increase Their PPE Kit Sales

Outsource2india Helped a US-based Client to Increase Their PPE Kit Sales

A leading US-based healthcare client was looking for a service provider who could help them to increase their PPE kit sales. Our team provided them with cost-effective services.

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Case Study on Inbound Call Center Services for a BPO Firm

Outsource2india Provided Inbound Call Center Services to a Leading BPO Firm

A leading BPO firm was looking for a reliable and cost-effective inbound call center services. Our team at O2I provided them with the required services within a quick time.

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O2I Provided Call Answering Support for a Pharma Company

O2I Provided Call Answering Support to Help a Pharma Company Sell Healthcare Products Over their eCom Platform

Outsource2india helped a leading pharma sector client with high-quality answering support services to address all customer queries and upsell promotional products.

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O2I Provided Appointment Setting Services Provided to a US-based Client

Outsource2india Provided Appointment Setting Services to a US-based Client

Outsource2india helped a US-based client operating in the software/IT sector with high-quality call center services.

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Outsource2india Provided Quality Audit Support to a Mortgage Industry Strategist

Outsource2india Provided Quality Audit Support to a Mortgage Industry Strategist

A leading mortgage industry strategist and marketing firm was looking for a service provider who could help them with quality audit support. Our team provided them with cost-effective services.

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O2I Provided Phone Answering Services to a Leading Hearing Aid Firm

Outsource2india Provided Phone Answering Services to a Leading Hearing Aid Firm

A leading hearing aid company was looking for a reliable and cost-effective phone answering service providing company. Our team provided them with cost-effective services.

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O2I Provided Telemarketing Solutions to a Leading Insurance Company

Outsource2india Provided Telemarketing Solutions to a Leading Insurance Company

A leading insurance company was looking for a reliable and cost-effective telemarketing solution providing company. Our team provided the client with cost-effective services.

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O2I Provided Outbound Calling Support to a Domestic Logistics Company

Outsource2india Provided Outbound Calling Support to Domestic Logistics Company

Outsource2india was contacted by a logistics start-up to call people from Indian states and promote their app so that it helps them find truckers at affordable rates and service levels to deliver consignments. The client approached us because their in-house team was overwhelmed by the other functions.

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Outsource2india Provided Great Customer Experience with Empathy

Outsource2india Better Resolves Customer Issues by Using Empathy

Outsource2india provides rigorous training to its agents on using empathy to quickly get into the shoes of customers to understand them better and, therefore, to resolve their issues faster.

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O2I Provided Contract Research Organization with Cold Calling Services

O2I Provided Contract Research Organization with Cold Calling Services

A reputed contract research organization with a specialization in safety and compliance of life sciences and food industry needed a trustworthy outsourcing provider of cold calling services to gauge the prospect’s interest before converting quality personas into warm leads.

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O2I Provided Cold Calling Services to a Magazine Publisher

Outsource2india Provided Cold Calling Services to a Leading Cybersecurity Magazine Publisher

Outsource2india helped a leading cybersecurity magazine publisher with high-quality cold calling services to obtain business from potential clients in the IT sector.

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O2I Provided Outbound Calling Services for US Event Management Firm

O2I Provided Outbound Calling to Confirm Attendee List for a US-based Event Management Firm

A US-based event management company approached us in need of outbound calling services. They expected us to train 15 high-caliber agents to efficiently confirm the list of attendees fr an event. The client wanted our agents fully prepped and ready to scale on-demand when the need arises. With superb results, the client contemplated contract renewal.

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O2I Provided NPS Survey Suppport Servies to a Leading India-based Cement Manufacturer

Outsource2india Provided NPS Survey Support to a Leading India-based Cement Manufacturer

Outsource2india helped a cement manufacturing giant with call center services. We helped the client with its NPS service offering across its stockist, painter, and retailer segments across the length and breadth of India and abroad.

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Email Support Services to an Accounting Firm

Outsource2india Provided Email Support to a Leading Accounting Firm

A leading accounting firm in Australia was looking for an email support service provider. Our team provided them with cost-effective services.

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O2I Provided CATI Services to a Leading Market Research Company

Outsource2india Provided CATI Services to a Leading Market Research Company

A leading market research company was looking for a reliable CATI and data research service providing company. We provided the client with cost-effective services.

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O2I Provided Outbound Calling to a Renowned Real Estate Company

Outsource2india Provided Outbound Calling to a Renowned Real Estate Company

A leading real estate company was looking for an outbound calling service provider. Our team provided them with cost-effective services.

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O2I Provided Outbound and Inbound Calling to a Top Software Provider

Outsource2india Provided Outbound and Inbound Calling Services to a Top Software Provider

A top provider of restaurant management software had a requirement for high-quality inbound and outbound calling services. Our team provided top-quality services at affordable rates.

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O2I Provided Data Management to a Leading Recruitment Company

Outsource2india Provided Data Management to a Leading Recruitment Company

A leading UK-based recruitment company was looking for a cost-effective data management service provider for their business. Our team provided them with services within a quick time.

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Outsource2india Provided Outbound Calling to a Top Travel Agency

Outsource2india Provided Outbound Calling to a Top Travel Agency

A leading travel firm was looking for a reliable company that could deliver high-quality outbound calling services. Outsource2india provided high-quality services quickly.

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Outsource2india Provided Outbound Calling for an Educational Company

Outsource2india Provided Outbound Calling for an Educational Company

A leading educational company was looking for a reliable service provider who could help conduct a survey among schools in India. Our team provided them with services within a quick time.

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Outsource2india Provided High-Quality Inbound Customer Service to a Cartoon Illustrator

Outsource2india Provided Inbound Customer Service to a Cartoon Illustrator

A leading cartoon illustrator was looking for a reliable inbound customer service provider. Our team provided the client with cost-effective services.

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O2I Provided Lead Generation to a Management Platform Developing Firm

Outsource2india Provided Lead Generation to a Management Platform Developing Firm

A leading client was looking for a reliable service provider who could provide them with lead generation through telemarketing. Our team provided them with cost-effective services.

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O2I Provided Lead Generation for a Website Development Firm

Outsource2india Provided Lead Generation for a Website Development Firm

A leading website development and SEO company was looking for a lead generation service provider. Our team at O2I provided the client with cost-effective lead generation services.

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O2I Provided Outbound Calling Services to a UK-based Equipment Insurer

O2I Provided Outbound Calling Services to a UK-based Equipment Insurer

An equipment insurer based in the UK wanted to outsource outbound calling services to Outsource2india to shift its customers to a cheaper maintenance plan. Outsource2india dealt with the project with the utmost care and professionalism and delivered excellent results to the client.

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O2I Provided Data Mining Services to A Vacation Rental Client

Outsource2india Provided Data Mining Services to A Vacation Rental Client

A vacation rental company contacted us at O2I for skilled professionals who can carry out high-quality data search on a specialized platform to extract homeowner contacts. The client's deliverables were met in just a week, and they promised to outsource future requirements.

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O2I Provided Call Quality Monitoring to a Leading Tech Firm

Outsource2india Provided Call Quality Monitoring to a Leading Tech Firm

A leading tech firm was looking for a call quality monitoring service provider who could help with quality services. Our team at O2I provided the services within a quick time.

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O2I Helped a Major Internet Company with Live Audio, Video and Text Monitoring

Outsource2india Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring Services

Read the case study to see how O2I's experts used the client's back-end monitoring systems to provide live video monitoring services at a cost-effective rate.

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O2I Assisted a Prominent Healthcare Consultant with Inbound Customer Support

Outsource2india Assisted a Prominent Healthcare Consultant with Inbound Customer Support Services

Learn how O2I' inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.

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O2I Helped Leading Financial Company with Telemarketing Lead Generation

Outsource2india Helped a Leading Financial Company with Telemarketing Lead Generation Services

Find out how O2I helped a reputable Singapore finance company by generating a large number of high-value leads through telemarketing lead generation services.

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O2I Helped Home Product Manufacturer with Ticketing and Email Support

Outsource2india Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support

Read the case study to find out how O2I met the client's exact needs of streamlining their internal ticketing & email support process.

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Advanced IT Support to UK Motorcycle Insurance Company

Outsource2india Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

Read a case study to learn how Outsource2india provided Level 1 & Level 2 support to a motorcycle insurance company based out of UK. We helped the client to improve the quality of their customer service by scaling the service level from a mere 30% to 90% in a short time.

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Call Center Services

O2I Set Up an Outbound Cold Calling Process to Generate Sales Leads for a Renowned IT Giant in the US

A U.S. based IT company had launched an IT product, targeted at mid-sized companies in the U.S. market. Being a new product, the customer wanted to create awareness about it. We pitched in with our B2B outbound call center services and helped the company create awareness as well as generate leads for the new product.

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Call Center Services

O2I Provided Outbound Call Center and B2B Lead Generation Services to a European Research & Manufacturing Giant

We helped a leading a manufacturer of precision equipments generate leads through a combination of services such as pre-sales qualification and B2B sales lead generation.

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O2I Provided B2B Appointment Setting to Cleaning Solution Firm

O2I Helped a Prominent Virginia-based Cleaning Solution Firm with B2B Appointment Setting Services

Learn how Outsource2india helped a major Virginia-based family-owned cleaning service company with top-notch B2B appointment setting services.

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Call Center Services

O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

A renowned company, which specializes in providing a host of IT applications and add-ins, used the services of our inbound technical helpdesk. Our call center agents succeeded in resolving all the technical queries that were received.

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Call Center Services

O2I's Outbound Telemarketing & B2C Lead Generation Services Helped a Leading US Retail Giant Increase Footfalls During the Holiday Season

Our outbound telemarketing services helped a leading retail giant create awareness among its customers about the festive offers at its retail outlets. All the customers of the company were contacted successfully, within a short turnaround time.

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Call Center Services

Outsource2india's CATI Services Increased Productivity and Reduced Operating Costs for a leading Customer

Our CATI (computer-assisted telephone interviewing) services helped a company (a worldwide leader in providing internet media and market research solutions) conduct 500 surveys within a very short turnaround time. Our customer benefited from 30% cost savings and increased productivity.

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Call Center Services

Outsource2india Provided Product Support Services to a Leading Network Security Company

A leading US-based network security information management product company was looking for 24x7 product support services. We helped this company reduce costs significantly by setting up support operations such as voice support, chat support and e-mail support. Our services resulted in improved customer satisfaction and reduction in operating costs.

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Call Center Services

O2I CATI Field Services Helped a Client Study the Internet and Technology Behavior of Children Across Australia

A company (a leader in market research solutions) availed our CATI services to conduct 500 surveys of parents and children (aged between 6 and 17 years) across all the Australian states and develop a B2C database. We met the customer's requirements within a quick turnaround time of 4 weeks, ensuring that the project was completed within the estimated budget.

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Call Center Services

O2I Provided Disaster Recovery Services for a Client's Offshore BPO Center to Ensure Fail-safe Backup for Their Operations

A leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. Through our business continuity services, our customer benefited from seamless expansion, increased efficiency and 99.99% reliability. The company also benefited from our consistent, high levels of quality and efficiency.

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Call Center Services

Outsource2india Provided CATI Services to a Health Insurance Company With 99% Accuracy

A leading health insurance provider in the state of North Carolina wanted to distinguish its offerings among a large number of products / services available in the market. For this, we used a survey methodology that involved a blind phone survey, where no specific mention of our customer was made. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%.

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Call Center Services

O2I Provided Customer Support Services to an Online Medication Retailer Helping Them Save 40% Costs

Outsource2india successfully addressed the customer support woes of a leading pharmaceutical company. Our customer faced problems in the areas of response time and missed significant sale opportunities. With our efficient customer support services, we significantly increased the levels of efficiency and customer satisfaction for our client. We were also able to reduce costs by upto 40%.

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Call Center Services

Outsource2india Created BPO Platform for a Leading IT Company for Order Fulfillment

A leading IT services company required extensive hand-holding on BPO platform management. They wanted an IT support team specific to BPO platforms and also wanted to improve their support turnaround time. We provided a dedicated team of IT support staff that had expertise in Oracle DBA, BPO platforms and operating systems. Our services resulted in a significant increase in productivity.

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Call Center Services

Healthcare Company's Performance Soars with Effective Changes in the BPO Process

A renowned Healthcare BPO company, based in UAE wanted to improve their BPO process, maximize their customer satisfaction level and increase their CSAT from a low rate of 47%. At Outsource2india, we refurbished the customer's entire BPO process by changing the support time span, adding a team of local BPO agents, implementing high-end infrastructure and offering several value added services. Within a period of 2 months, we increased the CSAT to over 85% and also shortened the turnaround time by a drastic 24%.

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Call Center Services

Successful Selling of a Mobile App through Outbound Calling

Our Customer, based in the UK wished to boost their product sales and increase their customer base. After conducting an in-depth analysis of the customer's requirements, we helped the customer find and expand their business by using the right pitch in targeting the Restaurant industry. Our outbound calling services included product awareness and product sales, which enabled our customer to benefit from a steady sales cycle.

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Call Center Services

Call Abandonment Rate Slashed From 40% to 8% With Expert Inbound Tech Support

Our customer, a renowned printer services company was facing a high call abandonment rate of 40%. We set up a special team who had expertise in handling BPO processes. Through 24/7 voice, email and internet support, along with the use of 90 channels, no customer was left waiting for more than 3 minutes. We successfully reduced the call abandonment rate to 8% and increased the customer satisfaction level to an unbelievable 93%.

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Call Center Services

BPO Platform Services for a Reputed Scouting Company

A leading scouting company which specialized in scheduling thousands of profiles for multiple events outsourced their requirements to us. We helped in designing an efficient BPO platform which allowed them to achieve significantly higher Turnaround Reach Times and Customer Response Times.

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Call Center Services

CCTV Monitoring Services for a Leading Restaurant Chain

Read this case study to find out how we provided exceptional CCTV monitoring services to a multinational restaurant chain, enabling them to cut costs while ensuring better security for all their restaurant premises.

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