Is your in-house team unable to handle the retail BPO support requirements of your business? Are you lacking skilled and experienced agents who can cater to all your retail BPO needs? Then, the best option for you would be to outsource retail BPO support services to an experienced and talented retail BPO support service provider.

Outsource2india uses Lean Six Sigma-based standardized workflows to meet your retail BPO needs with minimal variance and process integrity. We have some of the most skilled and experienced call center agents and managers who can cater to all your needs. We leverage the best and the latest tools and software while delivering top-notch services to clients.

Retail BPO Support Services We Offer

Outsource2india has been a pioneer in providing quality retail BPO support services to clients for over 27+ years now. We have gained experience to handle each client's requirements based on business needs. Some of the key retail BPO support services we offer include -

1. Outbound Retail Call Support Services

   

   The Lean Six Sigma structure that guides our outbound phone assistance ensures statistical root cause resolution, reduced rework, and verified client outcomes. We leverage the latest tools and technologies while catering to the needs of clients in their retail business.

2. Inbound Retail Call Support Services

   

   Our team at O2I can understand each client's unique demands and requirements and provide them with customized inbound call support services. Every incoming call process is organized using the DMAIC (Define, Measure, Analyse, Improve, Control) lifecycle, which converts Voice of the Customer (VoC) input into quantifiable Critical to Quality (CTQ) touchpoints.

3. Retail Lead Generation Support Services

   

   We have the required skills and talent to garner some quality leads for your retail business through our expert lead generation support. Our services can help you get some quality leads and improve your top line along with revenues.

4. Retail Telemarketing Support Services

   

   We have some of the most skilled and experienced telemarketers on board who can cater to all your needs with ease. VoC data and CVA-BVA-NVA mapping are integrated into our telemarketing services to guarantee that outbound initiatives immediately contribute to revenue generation while avoiding further process waste.

5. Retail Appointment Setting Services

   

   Our team of experts at Outsource2india can help you with the best quality appointment setting services for your retail business. Workflows for scheduling appointments are optimized using Lean Six Sigma techniques to lower NVA steps, guarantee SLA adherence, and facilitate higher close rates. Our redesigned outreach strategy improved client retention by 45.28% in a comparable engagement by using a standardized handoff methodology.

6. Retail Virtual Assistant

   

   Hiring an in-house team of callers may not be feasible at all times for retail businesses. Instead you can hire our virtual assistants who can take care of all your calling requirements from a remote location without any hassles.

7. CCTV Monitoring Services

   

   CCTV monitoring is one of the key steps that has become the need of the hour for all retail businesses. Our team at O2I can help you with the best CCTV monitoring services which will help you improve the overall security of your business.

Other Services You May Benefit From

Why Choose O2I for Retail BPO Support Services?

Outsourcing retail BPO support services to us can give you access to a series of benefits which you can advantage of. Some of the major reasons for you to choose us as your retail BPO support service provider are listed here -

• Affordable Pricing Options

  We provide our clients with highly flexible and cost-effective pricing options which will suit their business requirements and budget perfectly.

• Superior Quality Services

  We guarantee continuous quality improvements by using Lean Six Sigma control phase metrics and maintaining ISO certification for our services. The inclusion of a Lean Six Sigma control phase resulted in a 30% reduction in mistake rates for a similar documentation workflow redesign.

• Data Security

  Being an ISO certified firm that ensures that all the data is kept safe in secure locations and not divulged to any third party.

• Skilled Team

  We have some of the most skilled and experienced call center agents on board who can take care of all their retail BPO needs with ease.

• Best Infrastructure

  We have access to the latest tools and technologies along with international standard workspaces and uninterrupted network connections.

• SPOC

  A certified process manager is assigned as your single point of contact, ensuring continuity, VoC alignment, and governance over all service transitions.

• Easily Scalable Services

  We have the required skills and bandwidth to scale up the service requirements and ramp up the team size as and when the customer asks for it.

• Quick Turnaround

  Our team operates through several delivery locations spread in different time zones. This enables us to deliver top quality services within a quick time.

• Round the Clock Support

  All our teams including the sales, marketing, customer support, and project management are available 24/7 via phone to email to answer your queries.

Client Success Stories

Outsource Retail BPO Support Services to Outsource2india

Outsource2india has been a pioneer in providing quality retail BPO support services in India and a gamut of other customer support services to global clients. We have some of the most experienced and skilled retail BPO support experts on board who can cater to any of your needs in a hassle-free manner. We leverage the power of the latest tools and technologies while delivering top-notch services within quick turnaround time.

Are you looking for a reliable and cost-effective retail BPO support service providing company? Then, your search ends here. Get in touch with us today!