Customer care has hugely advanced during the last several years. Customers, today, demand flexible communication solutions to reach out to businesses, through the medium and at the time they prefer. To meet the ever-growing demands of the customers, it has become primitive for contact centers to refurbish their solutions and services as per the latest norms.
Outsource2india's contact center modernization services can help you improve your contact center's productivity and performance for higher customer satisfaction and enhanced business profitability. Leveraging the latest industrial solutions and technology, we revitalize your legacy processes and infrastructure across all touchpoints to deliver consistent customer experience, transform their customer support journey, and bring in maximum business sustainability and profitability.
Contact Center Modernization Services We Offer
As a leading contact center modernization services providing company, we at O2I believe in providing a next-gen service experience to all your customer. We do this through contact deflection, contact avoidance, and unified communication across all channels and devices. Our array of contact modernization services not only help you to improve your customer service capabilities but also help you to increase your call center productivity by reducing call volumes by incorporating a variety of interface for customer connect. Our wide range of services include -
Establishment of Multi-channel Customer Engagement Platforms
We can help you build reliable and cost-effective customer engagement platforms like chat, email, website forms, and forums to help your customers proactively resolve their queries without the need to reach out to your customer service executives. This not only helps to improve your contact center's productivity but also helps to reduce the cost of live calls and allows you to utilize your resources in a much better way.
Deployment of Self-service (Voice, Web) Portals
By integrating your contact centers with digital technologies like Artificial Intelligence and Chatbot, we can help you reinvent your outdated contact center solutions, automate your service deliveries, reduce voice call volume, and improve your employees' productivity and customer satisfaction score.
CRM/Agent Desktop Integrations
We can also help you build a comprehensive unified desktop solution and knowledge-based systems that give your agents a 360 view of your customer profile. It empowers your agents with accurate and up-to-date customer information, their service history, query status as well as all the previous interactions to help them quickly and efficiently resolve customer queries for improved productivity and happy and satisfied customers.
Cloud Enablement of Contact Center
Our experts can help you take your entire contact center to the cloud to ensure best-in-class service, reduce query resolution time, and facilitate real-time analysis of interactions. By embedding Internet of Things (IoT) technology into your contact center, we empower you with a trove of data that can help you to better understand your customers and anticipate their needs and queries rather than just resolving them.
Integration with Ticketing, CRM, HRIS, & ERP
We also strengthen your customer service executives with various ticketing tools and resource planning software to improve resource management and visibility. It also helps you integrate all your business processes across all relevant business departments for seamless sharing and access to business data.
Other Services You May Benefit From
Contact Center Modernization Process Followed at Outsource2india
O2I is a premium contact center modernization service provider in India having 24 years of rich experience. We follow a holistic, step-by-step approach to help you digitize your customer engagements to improve your C-SAT scores, agent productivity, and business profitability. Our process includes -
01. Team Meet
We meet you to understand your business requirements, current customer call rate and experience, and future projections. Our experts also list down all the contact center applications that you are using to identify gaps and craft futuristic customer engagement solutions
02. Devising the Strategy
Based on the consulting assessment, we then get down to creating a power-packed and result-oriented service optimization strategy that helps you to improve your customer experience, increase customer satisfaction, and reduce the cost of operations
03. Contact Center Optimization
After creating the blueprint, our experts then optimize your contact centers by successfully deploying our contact center modernization model. As a top contact center modernization services company, we providing your contact center teams with all the necessary tools, software, and interfaces that can help them improve their customer interactions
04. Training and Support
Our services do not end at model deployment; in fact, we go beyond our way to train your teams on how to use different contact channels, bring about unified communication, improve first call resolution rates, enhance customer experience, and enjoy greater job satisfaction
Benefits of Contact Center Modernization Service
Through contact center modernization, we can help your organization -
- Improve first call resolution rates
- Increase customer satisfaction and retention rates
- Save costs incurred on running outdated processes and live calls
- Reduce call center volume and long wait times
- Boost your customer service executives' productivity and job satisfaction
- Speed responses and resolutions
- Ensure analytics-powered decisions
- Drive greater operational efficiency and business profitability
Why Outsource Contact Center Modernization Services to Outsource2india?
Outsource2india is a prominent provider of contact center modernization services in India. We have extensive experience in setting up as well as transforming contact centers into intelligent engagement centers for maximum service delivery and business profitability. We are backed by an intelligent and highly experienced team of contact center experts who leverage their skills, expertise, and latest industrial software to create networks, infrastructure, applications, and platforms that can help you improve your call centers performance and agents' productivity. Here are some of the many benefits that you can avail by outsourcing contact center modernization services to us -
We offer our contact center modernization services at highly competitive prices. This makes our services easily affordable by one and all.
From the latest contact center software to advanced analytics tools and AI-powered applications, we use the most advanced tools and techniques to bring about a revolutionary change in your contact centers service capabilities.
Our encrypted servers and stringent data protection norms help us keep your data completely safe and secure. We never share your business data with anyone without your prior consent.
Instant Access to Certified Experts
We are powered by some of the best hands in the industry. Highly experienced and rigorously trained, they are well versed with all aspects of contact center modernization and can help you maximize the service potential of your contact center.
Customized Services and Solutions
We tailor our services as per your business needs. This allows you to make the most out of our solutions and services without over-boarding your budget.
Single Point of Contact
Our dedicated project managers act as your single point of contact. With complete knowledge of your project, its timelines, and deliverables, they can answer all your questions, quickly and easily, for complete peace of mind.
Quick Service Delivery
Through global delivery centers, we make sure to deliver all our projects quickly, well within the stipulated time frame.
24/7 Help & Support
Our customer service executives are available round the clock, 365 days a year to provide you instant support and timely resolution of all your queries and concerns.
Client Success Stories
O2I Provided Advanced IT Support to a UK-based Motorcycle Insurance Company
Read the case study to see how O2I supported a UK-based motorcycle insurance company with level 1 and level 2 service. Our team helped the client to scale up its service level from 30% to 90%.Read more
O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company
Learn how a well-known company specializing in a large number of IT applications and plug-ins used O2I's inbound technical service desk services. Our contact center executives were able to resolve all in-depth technical issues.Read more
Outsource Contact Center Modernization Services to Outsource2india
With Outsource2india we found a reliable partner who was quickly able to jump in and handle competently the first level support for our 10000+ users. The integration in our support process worked seamless and to the full satisfaction of all stakeholders.Project Manager, Non-profit organization for Healthcare More Testimonials »
Contact center modernization is the fastest and the easiest way through which enterprises can improve their productivity, customer experiences, and business profitability. At Outsource2india, we provide expert contact center modernization services in India as part of our consultation support to help businesses digitize their customer care centers and enrich them with cognitive capabilities that fuel multi-channel customer interactions and unmatched business growth and revenue generation. Our compelling solutions and services, integrated with advanced analytics and real-time recommendations, can help you transform your customer experience, improved customer engagements, and gain greater operational efficiencies. Simply let us know your contact center modernization requirements and we'll get back to you with a customized plan tailored just for you.
So, don't let outdated technologies hold you back. Partner with us and allow us to unleash the true potential of your contact center and optimize your customer journey across all channels.
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