Want to expand your business and increase your revenue? You may want to take a good look at your customer support service strategy. In the age of personalization, it is crucial to keep in close touch with your customers while keeping costs in check. With our efficient outbound call center services, you can now work on building customer loyalty and watch your profits grow!
We are a leading provider of outbound call center services. With two decades of industry experience, we have established ourselves as a premier service provider in the industry. We have catered to numerous global clients from different verticals and domains with 100% client satisfaction. Reach out to us with your specific requirements today!
Outbound Call Center Solutions
We can customize outbound our call center services to specifically meet your business requirements, and craft comprehensive outbound call center solutions. We believe in total transparency and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!
Our outbound call center solutions include the following services -
Customer Satisfaction Surveys
Gain valuable insight into your products and services with our survey services. We connect with your clients and customers to get valuable feedback and analyze their responses to identify trends or recurring issues.
Debt Collection Services
We offer a wide array of debt collection services, that include customer tracking, data validation, early or late debt collection, and dispute management. Our consolidated services can optimize your business flow by handling customers on the precipice of bad debt.
Customer Follow-up Services
Our expert agents are qualified and experienced in maintaining sales conversations across multiple channels by following up with customers. We answer queries, gather feedback, and provide real-time support to ensure better customer satisfaction.
Market Intelligence Services
We help companies gain insightful business and market information with our consolidated services. We delve deep into marketplace data to estimate the probable market potential and understand the current trends. We can also help the business identify its issues and inefficiencies.
Customer Acquisition Services
We provide comprehensive services for customer acquisition that aligns with the sales and marketing strategy of the business. Our outbound sales call center services, which include lead generation and market research, help businesses expand their brand and acquire new customers.
Customer Retention Services
We help businesses better their sales by expanding their returning customer base with our wide range of services, which include round-the-clock support and helpdesk solutions. Our customer retention strategies help promote customer loyalty and build the brand’s image.
Our Step-by-step Process For Outbound Contact Center Services
The comprehensive outbound contact center services we offer ensure efficient and effective communication across multiple channels. Our outbound contact professionals adhere to the following process to optimize results -
Identification of the market segment for the client’s product or service.
Create a call list for lead generation or other outbound processes.
Initiate first contact with potential customers and gauge their interest.
Pitch the client’s products or services and schedule demo sessions if necessary.
Explain the payment process and the contract - and close the deal.
Call Center Software We Use
Industries We Cater To
Call Center Staffing CalculatorCalculate staffing & costing for your project
Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guide
Benefits of Choosing an Outbound Call Center Company Like Us
When you outsource outbound call center services needs to us, you leverage our expertise in the service industry. Choosing our outbound call center services has the following benefits -
You get a dedicated team of call center agents to work 24/7.
All calls are monitored and recorded for your reference. The quality of the calls is supervised by our managers. You can review the same on a real-time basis.
Rigorous training is organized to make sure that our outbound employees are well versed in meeting your goals.
Our high-quality infrastructure makes sure that the probability of system breakdowns is nearly zero.
Low Operational overhead
You can save up to 60% on operating costs and make a huge difference to your budget.
Additional Services You Can Benefit From
Contact Center Services
We offer comprehensive customer support solutions across multiple channels, including web chats, emails, and social media platforms.
Inbound Call Center Services
Our inbound call center services, available round-the-clock, ensure proper handling of customer calls and provide critical support services.
We offer a wide range of telemarketing services, including inbound customer services, inbound sales, lead generation, and outbound research.
Virtual Assistant Services
With our virtual assistant services, businesses benefit from highly-trained and reliable administrative professionals who can handle multiple tasks with ease.
Call Center Monitoring Support
With our call center monitoring support, businesses can streamline the quality control process of their calls by identifying problems on the floor and resolving them.
Customer Support Services
We offer a wide array of customer support services, including technical assistance, answering queries, and offering support with maintenance or upgrades.
Efficient Enterprises Choose Outbound Call Center Outsourcing
Being a trusted outsourcing hub offering outbound call center services, we have served over 18,000+ customers globally. Share your outbound call center services needs with us and we are confident that we can meet and surpass your expectations. A typical outbound center agent working for us will be -
- Proficient in communication, marketing, and sales
- Well-trained and experienced in outbound contact and call center services
- A qualified graduate with basic computer knowledge
- Bound by a Non-Disclosure Agreement to ensure the security of information
Contact us for outbound call center outsourcing services and we will get in touch with you within 24 hours.
Get a FREE QUOTE!
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at:
116 Village Blvd, Suite 200, Princeton, NJ 08540
Flatworld Mortgage Solutions LLC
116 Village Blvd, Suite 220, Princeton, NJ 08540
135 Camino Dorado, Suite 7, Napa, CA 94588.
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- Outsource2india Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
- Outsource2india Delivered Appointment Setting Services to an Insurance Company
- Outsource2india Provided Call Center Services to a Healthcare Provider in the USA
- Outsource2india Provided Cold Calling Services to a Brazilian Cosmetics Company
- Outsource2india Delivered Appointment Setting Services to a Financial Services Firm
- Outsource2india Delivered Appointment Setting Services to a Mortgage Lender
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