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Technical Support Outsourcing Services

Technical Support Outsourcing Services

Switch to technical support outsourcing and transform your technical support from business liability to business strength

Squad up with our technical support call center services now.

Are delays in resolving technical glitches preventing your customers from enjoying your solutions? Is your current team struggling to provide prompt and efficient technical support for complex technical challenges? Then, it is time for you to benefit from our technical support call center services. Serving clients worldwide with round-the-clock coverage, our skilled agents adapt swiftly to the technicalities of your products.

We offer 24/7 support, ensuring that your customers’ concerns are promptly addressed, even during holidays. With rich experience in providing technical support outsourcing to clients across diverse sectors, we have developed customized technical support scripts, designed to address some of the common customer queries. This increases our efficiency and enables us to provide tailored support based on the size or industry of your business.

Ready to minimize customer service downtime and enhance customer experience? Then connect with us now.

Case Study

Provided Outbound Calling to a Cybersecurity Firm

A leading cybersecurity firm was looking for a reliable outbound calling service provider. Our team delivered the best quality services quickly and reliably.

Read More

Delivered Outbound Call Center Support to a Leading Multinational Company

A leading multinational elevator manufacturing company approached us for help to promote a new product within a targeted geography. We provided high-quality services that helped them lower their overheads.

Read More

Testimonials

Customer Success Stories

"

We utilize Outsource2india to reach out to our clients and potential clients to pre-screen for eligibility and transfer clients over to us that can benefit from our services. O2I has made this process extremely easy for us. All our contacts with O2I have been very responsive and have made it a pleasure to work with them.

President,
A Reputed Medicare Insurance Company in US

Our Comprehensive Range of Technical Support Services

Our team of experts, adept at navigating the complexities of technology, delivers effective solutions tailored to your specific challenges. We leverage our extensive experience and industry knowledge to seamlessly integrate with your operations, acting as an extension of your team.

Take a moment to explore the wide range of technical support call assistance we offer.

  • Desktop Support

    Desktop Support

    Our desktop support services are focused on resolving your hardware and software issues with efficiency. Proficient in various operating systems and applications, our team of certified technicians, experienced in remote diagnostic tools, ensures minimal downtime.

  • IT Support Services

    IT Support Services

    Designed to uphold your business continuity, we provide custom IT support services using AI and machine learning tools for efficient issue resolution. With skills in network management, cybersecurity, and cloud technologies, our team ensures your IT infrastructure remains robust and secure.

  • Product Tech Support

    Product Tech Support

    Achieve superior customer satisfaction with our product tech support services. With expertise in various product technologies and CRM platforms, we offer solutions that enhance your product's value. Our team is skilled in diagnosing and resolving complex product issues, ensuring a smooth customer experience.

  • Maintenance Support

    Maintenance Support

    Our maintenance support services are tailored to ensure the longevity of your IT infrastructure. With knowledge of preventive, predictive, and corrective maintenance, we minimize system downtime. Our team is skilled in handling a wide range of hardware and software technologies, ensuring smooth business operations.

  • Pre - and Post Sales Support

    Pre - and Post Sales Support

    Our pre - and post-sales support services ensure a seamless customer journey. We educate customers on product specifications, assist in purchase decisions, and offer after-sales service. Our team is skilled in CRM platforms and possesses excellent communication abilities, ensuring a superior customer experience.

  • Inbound Tech Support

    Inbound Tech Support

    We provide reliable inbound tech support to solve your customers' technical problems. We manage incoming calls, identify technical problems, and deliver the right solutions. Our team, skilled in various tech support tools and with strong analytical abilities, ensures a seamless customer experience.

  • Email Technical Support

    Email Technical Support

    Our email technical support service ensures round-the-clock assistance. We handle technical queries, provide troubleshooting guides, and offer step-by-step solutions. Our team is adept in email management software and possesses excellent written communication skills, ensuring prompt and effective resolution.

  • Chat Technical Support

    Chat Technical Support

    We provide prompt chat technical support to solve your customers' technical issues. We handle live chats, identify technical problems, and deliver immediate solutions. Our team, adept in various chat support platforms and with excellent problem-solving skills, guarantees a smooth customer experience.

  • General Support Services

    General Support Services

    Our general support services provide comprehensive tech support from levels 1 to 3. We offer initial troubleshooting (tier 1), advanced problem-solving (tier 2), and expert system recovery (tier 3). Our team, skilled in various technologies and with strong analytical abilities, ensures a seamless resolution process.

  • Advanced Troubleshooting

    Advanced Troubleshooting

    We provide advanced troubleshooting to resolve intricate technical problems. We conduct comprehensive problem analysis, identify underlying issues, and deliver the right solutions. Our team, skilled in various troubleshooting technologies and with exceptional analytical abilities, guarantees a smooth resolution process.

  • Remote Assistance

    Remote Assistance

    Our remote assistance services offer prompt and effective problem resolution. We connect to your systems remotely, diagnose issues, and provide instant solutions. Our team is proficient in remote access tools and has excellent problem-solving skills, ensuring a hassle-free user experience.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Serve

  • Telecommunications

    Telecommunications

    Offer real-time problem resolution, boosting customer satisfaction and retention rates.

  • Consumer Electronics

    Consumer Electronics

    Provide expert troubleshooting for electronic devices to reduce product returns and enhance user experience.

  • Hospitality

    Hospitality

    Ensure seamless booking processes and address customer queries promptly, improving guest satisfaction.

  • Financial Services

    Financial Services

    Offer reliable support to enhance user trust by helping them navigate complex financial software.

  • Insurance

    Insurance

    Explain complex insurance terms and procedures, increasing customer understanding and satisfaction.

  • IT and Software

    IT and Software

    Offer 24/7 support to tackle software glitches and IT issues to minimize downtime and promote business continuity.

  • e-Commerce

    e-Commerce

    Resolve common online shopping issues promptly, boosting customer loyalty.

  • Learning and Education

    Learning and Education

    Assist in troubleshooting educational software issues to support seamless online learning experiences.

  • Manufacturing

    Manufacturing

    Help your callers understand and operate complex machinery, promoting efficiency and safety.

  • Software as a Service (SaaS)

    Software as a Service (SaaS)

    Enable users to navigate SaaS products effectively to reduce user frustration and increase product adoption rates.

Why Choose Our Call Center Technical Support Company?

The goals of our comprehensive technical support call center services are to provide product knowledge, product use information, and technical assistance on websites that are accessible 24/7. Partner with us and benefit from -

  • Experienced Agents

    We have an experienced team of agents who are highly trained and can provide technical support for your customers.

  • 24/7 Support

    We ensure that our services are available 24/7. Our dedicated project manager will keep you updated about operations and any issues.

  • State-of-the-art Infrastructure

    We utilize the best infrastructure and uninterrupted network connections to ensure seamless services.

  • Information Security

    As an ISO/IEC 27001:2022 certified organization with a robust ISMS system in place, we ensure that your data remains safe.

  • Ease of Scalability

    We can scale up or scale down our services according to your requirements. Our streamlined processes ensure scalability within short notice.

  • Affordable Services

    We provide our clients with flexible pricing options. We have multiple pricing structures that allow you to choose an option that fits your needs.

Additional Services You Can Benefit From

Contact Center Services

We offer consolidated customer support, sales support, and inbound/outbound services across multiple channels and platforms.

Inbound Call Center Services

Our expert agents help streamline the support processes of businesses by handling customer calls, answering queries, and providing technical support.

Outbound Call Center Services

We help enterprises with customer acquisition, sales, marketing, and every other outbound call service they require for growing their business.

Telemarketing Services

We can help you reach out to global audiences and inform them about your expertise, services, and products to boost sales.

Lead Generation Services

We offer comprehensive lead generation services for enterprises that include B2B, local, soft leads, and more.

Virtual Assistant Services

We can help you with sales and support management. Our Vas will provide solutions, support for administrative tasks, and help your customers.

Redefine Customer Service Standards with Technical Support Outsourcing

Our technical call center support services stand out by offering a multi-tiered approach to client support. So, when you outsource technical support services to us, we provide multiple tiers of custom support to deliver a personalized level of technical assistance. This is supported by our call filters and routing systems, which also ensure optimal resource utilization. Besides providing custom services, we also use call data analytics features to monitor call trends and identify customer interaction patterns. Our agents then use this information to offer personalized experiences to callers, increasing client loyalty and enhancing your reputation for excellence.

Go beyond troubleshooting and get scalable assistance to provide your customers with proactive tech support, transforming your customer service experience today.

Contact Us

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

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Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address

USA

116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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Frequently Asked Questions (FAQs)

Why should we outsource technical support call center functions?

Outsourcing technical support call center functions enables you to offer round-the-clock support, enhancing customer satisfaction and retention. Here, we use the latest technology and follow industry best practices to deliver high-quality services.

How much do technical support services cost?

The cost of technical support services varies depending on the scope of work, the complexity of issues, and the level of expertise required. For a detailed quote, we suggest scheduling a consultation with our business development team who will understand your needs and provide a customized solution.

What kind of technical support expertise does your company have?

We have a diverse team of certified technical support professionals with expertise in various fields, including software troubleshooting, network management, and hardware maintenance. We have a proven track record of resolving complex technical issues promptly and effectively.

How do call center tech support services improve business operations?

By using our call center tech support services, you can streamline your technical call support, helping you deliver prompt and timely technical assistance to your customers. Our proactive approach helps your callers identify and resolve potential issues on time.