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Outsource2india Provided Outbound Calling to a Cybersecurity Firm

Case Study on Outbound Calling to a Cybersecurity Firm

The Client

The client is one of the leading cybersecurity companies that are helping over 25 million clients across the globe against any kind of IT threats. They are one of the world leaders when it comes to providing safe and secure computing services to clients.

Client's Requirement

The client wanted a reliable and cost-effective service provider who could help them with outbound calling services. They wanted a team who could reach out to their existing customers to validate data and update the missing details such as GST number, phone number, other details.

The Challenges

Our team at Outsource2india had to face a few challenges while executing the outbound calling project for the client. Some of the key challenges we faced were -

  1. The client wanted us to hire some of the most experienced agents for the project as they wanted the best results.
  2. The client wanted us to start within a quick time and clear the backlog within a short turnaround time.

The Solution

Keeping the client's requirements and business challenges in mind, our team of call center agents at Outsource2india devised a streamlined plan for the client. With the help of our talent acquisition team, we hired some of the most talented and skilled outbound calling experts for the project. The client provided the agents with on-the-job training and sorted out all their queries regarding the project. Our team has been consistent with the performance and has successfully cleared the client's backlog within a short time.

The Results

The client was highly impressed to see the results of the project delivered by our client. The client even agreed to extend the contract with us for future projects. The customer was not only impressed by the quality but also the cost-effectiveness of the entire project.

Outsource Outbound Calling Services to Outsource2india

Outsource2india is one of the leading providers of outbound calling services in India and a series of other call center services to global clients. We have some of the most experienced and skilled agents on board who can cater to all your requirements with ease. We make use of the latest outbound calling tools and software while delivering top-notch services to clients.

If you are looking for a reliable and cost-effective outbound calling service providing company, then your search ends here. Get in touch with us today!

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