Our Inbound Call Center Solutions

We believe in total transparency and allow our customers to make informed business decisions. We have expertise in a wide range of inbound contact center services that include -

Phone Answering Services

Partner with us for phone answering services, and you will not ever have to miss a call from a customer again! We give your customers the correct information about your brand and increase your productivity with our efficient services.

Medical Answering Services

Our medical answering services meet HIPAA requirements; we decrease the patient hold time and deliver our services with a personal touch. We increase patient satisfaction and the profitability of your healthcare center.

Order Taking Services

While placing orders, our inbound call center executives handle customer details with care. We avoid inaccuracies at all costs to save your time, money, and brand reputation. We also use cross-selling and upselling tactics to increase by 25% of your sales.

Real Estate Call Answering Services

In the real estate business, every call is important. Any call can lead to thousands of dollars in commission, and you need to make sure not even one gets unanswered. Our experts can help you with that.

Inbound Contact Center Services

Our omnichannel inbound contact center services ensure a unified approach to communications on diverse channels - including calls, texts, emails, live chat, social media, and more. We optimize our approach using -

  • Engaging Call Scripts - Our agents provide effective support by choosing the right message and ensuring the uniformity of brand tone.
  • Contact Database - We consolidate customer data and their interactions with our agents for further analysis and proper contextualization of conversations.
  • Recorded Interactions - We record interactions to ensure customer satisfaction.
  • Real-time Reports - Our advanced analytics measure agent performance and customer satisfaction rates across multiple channels.

Our streamlined approach boosts operational efficiency, enhances customer experience and prevents agent burnout.

Inbound Call Center Process Flow

We incorporate custom scripts, optimized floor management, and data analytics to offer consolidated inbound call center solutions to enterprises. Our agents strategically respond to inbound calls using the following process -


01. Engage The Caller

After a customer sends a request to the call center, our agent engages with them according to the pre-decided script.


02. Note Down Requirement

Our agent talks to the customer to determine the reason for the inbound call.


03. Determine Solution

After noting the reason for the call, our agent determines the best course of action that will ensure customer satisfaction.


04. Offer Support

Once our agent maps out the right course of action, they offer support to the customer in the form of answering queries, resolving issues, and more.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

We believe in total transparency, and allow our customers to make informed business decisions.
Calculate your call center staffing and budget before taking the plunge!

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Inbound Call Center Services in Philippines

Apart from our call center services in India we also have our delivery centers in Philippines. Our team at Philippines comprises talented and multi-lingual contact center agents trained to handle clients from diverse cultures and regions. They provide high-quality services including 800 answering services, IVR services, virtual receptionist services, and more.

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The Benefits of Choosing Us as Your Inbound Call Center Service Provider

We are a reputed inbound call center service provider with a sterling global presence. We leverage high-tech infrastructure, skilled call center professionals, and the latest telecommunication software to provide prompt and efficient inbound call center solutions. The benefits of partnering with us include -

Professional Call Center Agents

Professional Call Center Agents

Our agents have the required experience, skills, knowledge, and technical know-how to handle any inbound customer support service and technical support.

Advanced Capabilities

Advanced Capabilities

We lend you a competitive edge in your domain. Our services include improved market coverage, quick responses to market conditions, expertise in account management, and remote call monitoring features.

Rich Experience

Rich Experience

We have 24 years of experience providing diverse inbound customer support to companies across verticals. Our agents have the equipment to handle almost all possible on-call scenarios.

24/7 Support

24/7 Support

We provide inbound call center solutions throughout the year, even on weekends and holidays. Rest assured that customers' calls will always be answered.

Sophisticated Technology

Sophisticated Technology

Our call centers in India have the latest data and voice communication systems. We have a dedicated intranet connection that enables us to provide quick and reliable services 24/7.

Assured Customer Satisfaction

Assured Customer Satisfaction

With our specially trained inbound support agents, you can be sure of complete customer satisfaction. Our unmatched quality in our operations assures increased customer loyalty and better customer retention.

Why Offshore Inbound Customer Support?

Answering machines with pre-recorded messages are cold, inaccurate, and impersonal. Recent research has shown that customers prefer live telephone answering services instead. Having calls answered by a live representative in real-time will shoot up your sales and generate brand loyalty.

However, maintaining well-organized call center requires huge administrative setup. Outsource a non-core business function like inbound customer support and save a great deal of time, effort, and money. That way, you can -

  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor

Additional Services for Superior Customer Engagement

  • Contact Center Services - Use our contact center services and deep customer analytics to leverage every up-selling and cross-selling opportunity.

  • Outbound Call Center Services - Improve outbound call center efficiency to gain better customer insights, increased customer retention, and reduce operational costs.

  • Telemarketing Services - Our telemarketing services provide the most interactive and personal sale services and create instant rapport with your customers.

  • Virtual Assistant Services - Our virtual assistants come with unique skills and specializations. We help you create a healthier and more flexible work environment.

  • Call Center Monitoring Support - We enhance your call center performance and increase the first contact resolution rate by closely monitoring each call quality.

  • Customer Support Services - We secure long-term customer relationships for your business by answering questions and resolving queries quickly and effectively.

Customer Success Stories

O2I Delivered Appointment Setting Services to a Mortgage Lender

We Delivered Appointment Setting Services to a Mortgage Lender

A leading mortgage lender approached us for professional appointment setting services to help them funnel warm leads to their in-house sales team.

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O2I Provided Appointment Setting Services for a US-based Mortgage Lender

We Provided Appointment Setting Services for a US-based Mortgage Lender

Our team was approached by a licensed US-based mortgage lender. They needed assistance with appointment setting services for their mortgage clients.

Read more »

Client Testimonials

Efficient Enterprises Choose Inbound Call Center Outsourcing

We understand that satisfied customers form the core of any great business. Our services help you reach out to your customers 24/7. We professionally handle their queries and resolve any issues quickly. Here are a few more reasons why you should outsource inbound call center services to us -

  • Apart from India, we have centers in the Philippines to aid your inbound call center needs.
  • Our team comprises talented and multi-lingual contact center agents trained to handle clients from different cultures and regions.
  • We provide 800 answering services, IVR services, virtual receptionist services, and more.
  • We are committed to working as your partners to help you realize your business goals.
  • We believe in total transparency and allow our customers to make informed business decisions.

If you have any queries regarding inbound call center services and want to know how to start, reach out to our experts anytime.

Happy Customers

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Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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