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How can offshore business email support

How can offshore business email support services help me?

  • Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
  • Offshoring business email support services enables you to balance load between peak and off-peak periods.
  • As a result, it makes sense to outsource live chat support and web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
  • Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

Efficient email support services from Outsource2india

Real-time email answering services

Real-time email answering services

Prompt and Personalized email responses

Prompt and Personalized email responses to every customer on a 24/7 basis

Benefit form Satisfied Customers

Benefit from satisfied customers & repeat business

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!

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What role does an email support service play in my company's eCRM program?

Email primary means of data transmission

Email is a primary means of data transmission & customer relationship management, therefore, many companies outsource eCRM needs & email support services.

Advantages of email based communication

Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.

Efficient email response service

An efficient email response service is crucial to any company's brand building and growth.

What services can I expect from Outsource2india's offshore business email support services?

We have successfully and competently handled business email support services for several global giants and our experience ranges from handling simple as well as complex issues. Our business email support services are comprehensive and include-

  • Customer care Customer care
  • Technical support Technical support
  • Order fulfillment Order fulfillment
  • Verification Verification
  • Complete Query Resolution Complete query resolution
  • Resolving Escalated Cases Resolving escalated cases
  • E-mail and voice blasting services E-mail and voice blasting services
  • Handling Grievance Handling grievance

We also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Industries We Cater To

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

Why outsource email support services to Outsource2india?

  • O2I is a company that has established itself in the field of outsourcing since 2002, and has gained competencies in other channels as well.
  • We have the expertise to control scale with complexity, and have gained a reputation for reliability and quality assistance, especially in the sphere of email support.
  • We understand the complex dynamics of email support and eCRM.
  • Our core business is enriching customers' experience, while ensuring quick, cost-effective one-stop solutions.
  • With a very high degree of process control, we bring to the table the best email customer support in the industry.
  • We employ Microsoft Certified Engineers for technical support services.
  • We provide in-depth training to our experienced professionals about your products and services on non-voice technical support.
  • We provide 24/7 email support service.


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Email Us Info Email
Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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O2I is a leading global service provider of email support services for Technical and Non-Voice Technical Support. Start outsourcing your business email support and non-voice technical support services today!