Outsource Customer Satisfaction Survey Services

In order to guarantee quantifiable results, we implement (Define, Measure, Analyze, Improve, and Control) DMAIC-optimized processes in our customer satisfaction survey services. Are you interested in adopting a proactive approach to enhance customer loyalty by providing the right service at the right time? Are you looking for high-quality customer retention services? If so, you have come to the right place.

Customer satisfaction surveys continue to be a potent tool in how businesses grow and manage customer relationships in spite of technological advances in other areas of a business. By involving a periodical feedback collection and analysis system into your sales / marketing cycle, you can gain significant insight into how your business can be grown and how customers can be acquired.

Outsource2india's customer satisfaction survey services

We use Lean Six Sigma frameworks to provide end-to-end customer satisfaction survey services that facilitate CTQ-aligned feedback loops, quick VoC recording, and actionable analytics. If you want an experienced partner in helping your business grow, we are happy to help you.

We have sufficient experience and expertise in creating and analyzing customer satisfaction surveys. Our customer satisfaction survey process includes:

1. Survey setup

   Standardized processes and Poka-Yoke techniques are used in survey design to minimize bias, increase response rates, and guarantee that all feedback mechanisms are in line with CTQs.

2. Survey design

   Survey design involves taking elements from the survey plan and designing questionnaires and other feedback collection mechanisms to garner the maximum number of feedback from your customers.

3. Information collection

   As a professional outbound call center outsourcing and customer satisfaction survey services partner, we can use any or all of these survey collection methods: Online customer satisfaction surveys, telephone surveys or email surveys. Based on the nature of your assignment we can choose what method to use for distributing the survey questions.

4. Survey scanning and data entry

   With our expertise in Optical Character recognition (OCR) and Intelligent Character Recognition (ICR), we are able to quickly convert data captured in various formats. OCR and ICR technologies are used in Poka-Yoke-optimized workflows to improve data integrity and speed up entry times.

5. Survey analysis and reporting

   Statistical tests such as ANOVA and Correlation analysis are conducted on the data and based on the nature of your project. In other instances we use data mining methods to extract information from a database. The results are then presented in graphical charts and as tabular data for you to better understand it.

Other Services you can benefit from

Call Center Software We Use

Our Call Center Portfolio

What can be measured in online customer satisfaction survey?

Digital navigation quality, service resistance points, CTQ-aligned benefit realization, and product satisfaction can all be mapped using our structured, Customer-Value-Add, Business-Value-Add, and Non-Value-Add (CVA-BVA-NVA)-mapped online questionnaires. Typically customer surveys can be conducted to gather these data from customers

• Are customers happy with your product or service?
• Are they facing any problems with the product / service and how can you address them?
• Finding how your product/service is doing in the market – gathering sales numbers
• Is there a new market opportunity that can be addressed by the business?
• How can customer service at your company improve to serve your patrons better?
• How is your customer or user response to your website – navigation, content etc.?
• How has the customers' business benefited by using your product or service?
• Employee satisfaction surveys measure satisfaction levels of your internal customers – your employees

Contact us for customer satisfaction surveys and we'll be happy to talk to you. Customer references can be provided on request.