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8 Ways Your Call Center Can Benefit from CCTV Monitoring

Benefits of CCTV Monitoring for Call Centers

The worst fear that haunts every small to mid-size call center business owner is not telecommunication outages or stringent business regulations. It is a security breach that threatens to destroy a call canter's assets. With the world becoming more unsafe by the day, the necessity of CCTV systems in business cannot be more stressed upon.

However, a passive recording of CCTV footage is not a fool-proof solution against burglary. To get the most out of your CCTV cameras, you will need a special team of skilled experts who will monitor your enterprise on your behalf.

Why Use Video Surveillance?

Today, several businesses are turning towards video surveillance of their call centers to monitor their site internally and externally on a 24/7 basis. Remote CCTV monitoring, made possible with the advancements in technology is a cost-effective solution to keep a constant check on your enterprise and prevent criminal or environmental damage. Therefore, whether you are worried about security issues like theft or fraud or are facing efficiency-related problems with your resources or you simply require peace of mind to focus on your call center operations, outsourcing CCTV monitoring can be an ideal solution.

The importance of CCTV security in business cannot be more stressed upon. Here are some reasons why you must use CCTV monitoring for your call center -

  • Enhanced Security - Security staff and other physical security mechanisms may not be as effective as CCTV cameras which operate 24/7. The installation and monitoring of a CCTV system by a skilled team of experts will ensure 100% security and offer you with augmented vigilance in each and every part of your enterprise
  • Reduction in the Incidents of Crime - Equipping your facility with 24/7 CCTV surveillance can reduce the incidents of crime to a bare minimum. The thought of being constantly monitored is a sure way to keep offenders away
  • Effective Prosecution - With CCTV surveillance and monitoring, you can attain the required evidence to prosecute offenders like burglars, terrorists or criminals. With the CCTV footage in hand, it becomes easy to start the legal proceedings against an offender
  • Improved Over-all Efficiency - Apart from keeping your business facility and employees safe, a CCTV security system can also improve the over-all efficiency of your business. Your employees will work more efficiency and not sit around idle because of the fear of being watched. This will enhance the overall productivity

  • Planning to outsource call center services, but not sure what it costs?

8 Business Benefits of CCTV Monitoring for Call Centers

The business benefits of video surveillance are not one, but numerous. Not only can CCTV monitoring protect your business against external burglaries or break-ins, but it can also make your enterprise a safer place to work. CCTV cameras can protect, secure and monitor your employees and premises. Buying and installing a few reliable CCTV cameras for your business can result in a high return on investment, while giving you the following eight benefits.

  1. Big Savings on Costs

    Big Saving on CostsWith an effective security system like CCTV surveillance, you need not hire several employees to ensure security. The only major cost that you will have to incur would be the one-time cost of installation. Once that is paid, the CCTV system would run without any recurring expenses. As per the experts, outsourcing can give you a cost savings of more than 50%, which is quite remarkable.

  2. Effective Workflow Monitoring

    Effective Workflow MonitoringDo your employees actually work for the entire 8-hour shift or are they spending their time on something else? With CCTV cameras in place, you can find out what your employees are working on and if you need to bring on new measures to increase efficiency. Video surveillance is also great for retail business owners who want to know if their employees are over or understaffed.

  3. Protection Against Employee Theft

    Protection Against Employee TheftIt may seem hard to imagine that your own resources would actually steal from your business, but it surprisingly does happen more that you would like to think. As per the US Department of Commerce an approximate 75% of resources steal from their companies. A sure way to catch an employee in the act and reclaim your assets is with a CCTV camera. When your in-house resources know that they are constantly under surveillance, they will think twice before stealing any asset from your enterprise.

  4. Minimized Insurance Costs

    Minimized Insurance CostsInvesting in video surveillance is indeed an easy way to save money on your insurance. When you purchase a CCTV camera for your start-up/ enterprise, your insurance provider will offer you with a discounted insurance rate. This is an important investment as it can help you avoid costly insurance premiums. A reliable indoor/outdoor surveillance system will assure your insurance service provider that you are taking the required measures to protect your business from theft. This will in turn make their job easier and make your enterprise less of a liability.

  5. Claim Insurance with Ease

    Claim Insurance with EaseThe lack of solid evidence makes it very difficult to claim insurance in case of a disaster or a theft. However, with a CCTV recording everything that happens inside and outside your premises can be easily recorded and the recordings can be used as a proof to claim insurance.

  6. Prevention of Burglary

    Prevention of BurglaryCCTV cameras are very effective in preventing a burglary. As your facility will be monitored on a 24/7 basis, any breach in security will be quickly traced and reported. Therefore, video surveillance can also prevent any security breaches by your in-house employees. Your internal staff will also not be able to cause any damage to your property because they will be under constant surveillance.

  7. Stay Clear of Lawsuits

    Stay Clear of LawsuitsThe last thing your enterprise needs is a lawsuit brought on by a disgruntled resource for reasons that may not be true. CCTV security cameras are powerful deterrents against such crimes. Installing CCTV cameras is the best way to protect yourself and your enterprise from getting sued by such fraudsters.

  8. Keep Your Workplace Safe

    Keep Your Workplace SafeProtecting your resources is just as critical as protecting your organization. You can create a safe working environment for your employees by mounting security cameras at the entrance, exits and parking lots of your enterprise. Your employees will not only feel safe walking towards their cars after dark, but you can also prevent vehicle break-ins, petty crimes and other forms of vandalism.

Choose Outsource2india for Customized CCTV Monitoring Solutions

Outsource2india is one of the world's leading providers of CCTV monitoring services. Our CCTV monitoring for business is carefully built to provide your enterprise with security and safety on a 24/7 basis, at affordable rates. Therefore, discover how simple it is to protect your assets, better serve your resources and boost day-to-day operations of your business with CCTV cameras.

Get in touch with us right away to protect your call center and monitor your employees with our effective CCTV monitoring services.

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