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During the late 90's American companies began exploring the possibility of outsourcing their call center services and BPO services abroad This was done mainly to cut operating costs and increase efficiency. India was among the first countries to accept this new age challenge. Over the years call centers in India have gained the confidence of organizations across the world.
Most of the top Fortune 500 companies and other business giants have setup their offshore call center services in India. Several factors have helped in this explosive growth of business process outsourcing in India; favorable government policies, excellent communication networks, comparatively low wages and skilled English speaking workforce among others. Cost savings, improved quality and productivity have encouraged companies to outsource call center services to India or to scale up their existing offshore operations.
Compared to other countries such as Malaysia, China and Singapore, India has many advantages which have made it the call center capital of the world.
Here are a few of the advantages that India offers:
If your organization is looking for a reliable call center service provider in India then your search ends here as we have the best call centers in India. We have the capability to provide any type of customer support services. We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!
Contact us for call center services and give your organization a competitive edge. Start offshoring call center services today.