Are you facing challenges in your marketing campaigns because of inconsistent customer follow-ups? If yes, do not worry. Our customer follow-up services can help you streamline your marketing campaigns and strengthen your core marketing activities by building customer relationships and following up with them via multiple communication channels, including phones, email, chats, etc.
Outsource2india is an expert provider of customer follow-up services in India. We have a highly experienced team of contact center executives who are proficient in soft-selling procedures. They can forge relationships with the clients by providing information and rendering support.
Our Customer Follow-up Services
When a company follow up with its customers and inquire about their buying experience, it shows that you really care about them. This has a long-lasting effect and the customer is more likely to collaborate or buy from/with you. When you decide on outsourcing customer follow-up services to us, we can handle each type of customer follow-ups, including -
Follow-up for Providing Information
Our team of skilled call center experts can leverage several communication channels to follow up with customers and provide information related to your business. Our customer follow-up experts can connect with the customers via customized emails, phones, SMS, chats, etc. We have a standard communication style that comprises a time-tested language, structure, email tone, etc.
Follow-up for Rendering Testimonials
We can help you gather customer insights on their challenges and interests by focusing on all the touchpoints and help you create an effective marketing or sales campaign. Our team can render business or process insights by dissecting the sales manuals, case studies, etc., and provide it in a simple manner. This will enable your customer to know your product/services in a better way, thus, influencing their buying decisions.
You can rely on us day in and day out for any support services. We leverage modern tools to communicate with your customers and help them with any sorts of routine support. Our experienced team of customer follow-up experts can resolve any of your customers' problem instantly.
Follow-up for Audit
Under our offshore customer follow-up services, we can also collect information from your customers regarding their opinions/feedback on your product/service. It can be done via phone, SMS/text, emails, etc. This will help you make your business more streamlined or adopt necessary changes.
Call Center Software We Use
Industries We Cater To
We provide our customer follow-up services to many industries and verticals. Here is a break-up of the industries that we offer our services -
Other Services You May Benefit From
Why Choose O2I for Customer Follow-up Services?
We are in the customer follow-up services domain for more than 24 years now. Our services can build a goodwill among your customers by rendering individual attention to each and every one. A few of the many benefits of outsourcing customer follow-up services to O2I include -
Flexible Pricing Options
When you have a fixed budget and lack the necessary tools/framework/resources to follow-up on your clients, do not let that dishearten you. We have a custom pricing model for our customer follow-up solutions, which are based on factors such as the volume of the calls/emails, industry, etc.
100% Information Security
Outsource2india has accomplished ISO/IEC 27001: 2013 certification, which shows our commitment to safeguarding yours and your customers' data from any unwarranted interruption. Moreover, our offices, workstations, delivery centers, and systems are foolproof and can secure the data from any security accidents.
At O2I, our customer follow-up specialists leverage ultramodern tools, technologies, and systems that allow them to complete the project within the stipulated time. Furthermore, our offices have 100% uninterrupted network facilities, modern communication and marketing automation tools, etc.
When you decide on outsourcing customer follow-up services to us, you can rest assured that you will only receive the high-quality customer follow-up solutions that will improve your ROI and drive growth.
Our team of customer follow-up specialists and call center executives is available 24/7. With their fast response and well-articulated customer follow-up process, they can resolve your customer queries promptly.
We have more than 24 years of experience in providing customer follow-up services in India and we only hire the best customer follow-up personnel that exceeds 50 in capacity. Moreover, our combined management experience surpasses 100+ man-years. So, when you outsource customer follow-up services to us, your customer will always feel satisfied.
Ease of scalability
We have enough resources to scale up your business requirements. Our customer follow-up solutions can help you enter the unexploited market and expand your growth rate with no additional expenditure in terms of resources or infrastructure.
Client Success Stories
O2I Built a Robust Outbound Cold Call Process to Create Sales Leads for a Famous US IT Giant
Read how an American IT company launched an IT product in the US market and as a new product, the client wanted to create awareness. We created an outstanding B2B outbound call center services that helped the client build awareness among potential customers for new products.Read the Case Study
O2I Provided Outbound Call Center & B2B Lead Generation Services to a European Company
Learn how O2I assisted a leading precision equipment manufacturer generate leads through a combination of pre-sales certification and B2B lead generation.Read the Case Study
Outsource Customer Follow-up Services to O2I
The team Outsource2india have provided excellent support and always delivered an extra mile in their efforts. Right from the outset, it has been a great experience to work with the O2I team.Co-Founder,
Tech-startup based out of UK More Testimonials »
Outsource2india is a leading provider of customer follow-up services and a plethora of other call center services including cold calling, call center services, 800 answering services, order taking services, etc. Our team of customer follow-up executives can boost your business by making your customers feel more valued and inspire them to collaborate with you for their future requirements.
Outsource customer follow-up services to O2I and to leverage the advantages that we offer.
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- Outsource2india Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
- Outsource2india Delivered Appointment Setting Services to an Insurance Company
- Outsource2india Provided Call Center Services to a Healthcare Provider in the USA
- Outsource2india Provided Cold Calling Services to a Brazilian Cosmetics Company
- Outsource2india Delivered Appointment Setting Services to a Financial Services Firm
- Outsource2india Delivered Appointment Setting Services to a Mortgage Lender
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