Every call matters in today's competitive business era. A missed call means missed business opportunity. Meetings, holidays, and office breaks, which are a part of the business environment, make it impossible for your receptionists to be at the desk all the time. Leverage the assistance of professional virtual assistant services for call answering, like ours, to ensure no call goes unanswered.

We are an experienced service provider with a team of skilled virtual receptionists, serving global businesses for the past 24 years. Our flexible services include full-time live receptionists and part-time assistance. Virtual receptionist function as an extension of your company. This helps you answer all customer calls outside your business hours. You can stay connected with current and prospective clients and increase customer confidence in your business. Partner with us for CRM-integrated solutions that improve customer experience and transform call overflows into lucrative opportunities.

Virtual Live Receptionist Services We Offer

Leave the front-office tasks in the right hands and focus your time on growing your business. We serve businesses across various industry sectors, including large companies, small businesses, and entrepreneurs. Our virtual receptionist services for call answering include -

1. Live Call Answering Services

   

   Reduce call wait time, greet customers professionally, and deliver a positive first call experience with live call answering services offered by remote resources.

2. After Hours Answering Services

   

   Get 24/7 virtual receptionists who answer customer calls outside your business hours with our proficient after-hours call answering services.

3. Message Taking

   

   Collect all the customer messages on time, record and update the information on dashboards, and relay the messages with our virtual message-taking assistance.

4. Call Distribution and Patching

   

   Screen and forward customer calls, route voicemails to the relevant department, and ensure customer calls are returned on behalf of your business with call patching and distribution services.

5. Appointment Scheduling

   

   Get remote resources to plan and schedule customer visits, manage appointments, and follow up visits to your premises with our services.

6. Bilingual Virtual Receptionists

   

   Ensure your callers connect with real people who answer their queries, receive messages, and share the necessary information in the language of their choice.

7. Order Taking Services

   

   Address order-related queries, record order details, and ensure the details are updated on the right portals for order processing with our virtual assistants.

8. Lead Processing and Follow Up

   

   Follow up high-quality leads, call and network with potential clients, and broaden your customer base with virtual lead processing services.

9. Call Management Services

   

   Manage diaries, coordinate events, handle queries efficiently, and promptly respond to customer complaints with our call management solutions.

Industry Sectors We Serve

We provide virtual assistants to clients across various industry sectors. Our service-specific offerings include the following -

1. Virtual Medical Receptionist

   We support healthcare facilities and individual practices with specialty-specific assistance, such as virtual receptionists for dentists and other specialties.

2. Virtual Receptionist for Small Business

   Our remote resources assist small businesses with answering calls, screening, and forwarding to improve customer experience.

3. Virtual Receptionist for Lawyers

   Law professionals and established law firms leverage our administrative support to manage calls, schedule appointments, and respond to customer queries.

4. Virtual Receptionist for Real Estate

   Individual realtors and real estate businesses partner with us to take messages, schedule visits, and manage customer queries remotely.

Call Center Software We Use

Our Call Center Portfolio

Why Should You Choose Our Virtual Receptionist Company?

When live virtual receptionists manage your calls round-the-clock, you can take advantage of every business opportunity that comes with the phone call. You will have no more phone interruptions when you are in important meetings. Following are some of the top benefits of choosing us -

• World-class Workspace with Advanced Tools

  Our remote agents work from world-class office spaces equipped with advanced tools and platforms that support remote call answering.

• We Function as Extensions of Your Team

  Your customers will never know you are using remote receptionist services, as we use the latest customer support technology to ensure superior voice quality. Our call center agents are also given stringent training in their accent before they are allowed to work on projects.

• Easy Scalability

  Tackle slower periods and sudden or seasonal upsurges leading to call overflow with our easy-to-scale remote receptionist services.

• CRM Integration

  Benefit from 100% recording and real-time reporting with our virtual call assistance, which can be integrated into your existing CRM platform.

• Flexible Pricing

  We provide tech-stack-included plans with true per-second billing. This ensures you get technology-powered remote assistance at competitive rates on a pay-as-you-go model.

Additional Services You Can Benefit From

Client Success Stories

Outsource Virtual Receptionist Services

Address your front desk receptionist needs with skilled and professional resources who work remotely to answer incoming calls on time and prevent call abandonment. Working from world-class office spaces equipped with advanced tools and technologies, virtual receptionists manage and live transfer calls as if they function from your office. CRM-integrated services and custom dashboards enable you to evaluate the performance of our remote assistants. Function more efficiently and minimize overhead with our professional services.

No extra pay, no hassle, and absolutely no waits! Let’s connect quickly to design a custom plan for your business.