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Offshore Call Center Services

Offshore Call Center Services

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics.

Whether you want to offshore call center services like handling customer inquiry calls, technical helpdesks, telemarketing, email and chat support, we can provide customised call center solutions. With their focus on putting customers first, Indian call centers have made India a front-runner in the global outsourcing arena.

  • Planning to set up a call center, but not sure what it takes?

Offshore to India – the ideal outsourcing destination

We have extensive experience in working with diverse customers in different industries. Corporate giants in the United States, UK, Australia, Europe, and Japan as well as many Fortune 500 companies are leveraging the expertise of Indian service providers to minimize costs without compromising on quality.

Offshore call center outsourcing to India offers the following benefits:

  • Time zone advantages – The difference in time zones between India and countries like the U.S. and U. K. makes India a great option for companies looking to provide their end customers with 24x7 customer support or helpdesk services.
  • A vast English-speaking population – India has a large pool of English-speaking professionals that can provide first-time resolution for customer calls.
  • Favorable government policies – The Government of India's favorable policies have supported the growth of the IT enabled services (ITES) industry. A separate Ministry of Information Technology expedites approval and implementation of IT projects streamlining the regulatory process. Software Technology Parks (STPs) with state-of-the-art IT infrastructure and telecom facilities have been established providing "single window clearance" for all regulatory compliance issues. 100% foreign ownership is permitted in the ITES industry unlike other sectors where foreign ownership is restricted.
  • Effective communication networks – Because of privatization and a drastic reduction in the tariff of basic telecom, cellular, and internet services, India enjoys an infrastructure advantage like never before.
  • Access to leading practices – Indian offshore call center providers have the capability to provide a range of offshore call center services since they have exposure to working with clients in many different industries. They can give companies access to a specialized knowledge base.
  • Better resource allocation – Leveraging the expertise of Indian offshore call centers can help a company shift its focus from transactional activities and reporting to value-added business analysis.

In this way, India has many advantages that help its offshore call centers provide cost-effective solutions to global organizations.

What call center services can you outsource to India?

Indian offshore call centers provide a wide range of services, which can be customized to meet your unique requirements. These include:

  • Inbound customer support
  • Telemarketing services
  • Appointment setting
  • Email support
  • Chat support services
  • Disaster recovery

Why choose Outsource2india for offshore call center services?

Outsource2india's comprehensive offshore call center services help you stay connected with your customers round-the-clock. We know that satisfied customers keep coming back to you for more business and are more likely to stay with you even in times of big changes. We are committed to providing quality services that help you build this customer loyalty. If you are looking for a dedicated offshore call center provider that can help your search ends with Outsource2india.

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