Outsource Upselling and Cross Selling Services

Up-selling and cross-selling your services/products to existing customers are extremely important for any organization to sell more and derive more profits. Does your organization have several customers to whom you can up-sell and cross-sell your services? We at Outsource2india can effectively up-sell and cross-sell your services or products to your existing customers.

Outsourcing up-selling and cross-selling to O2I reduces Non-Value-Adding (NVA) internal effort, freeing your core team to focus on high-priority deliverables. Our data-driven contact center solutions operate under the Define, Measure, Analyze, Improve, and Control (DMAIC)-based processes to convert transactional engagements into validated revenue outcomes.

Outsource2india's Up-selling Services

Our up-selling services use structured call scripts and Critical to Quality (CTQ)-mapped prompts to position higher-value offerings that align with the customer’s usage/requirement patterns. We train agents to provide contextual product recommendations that enhance perceived value, without sales pressure or cognitive friction.

• B2B and B2C Up-selling Services

  Our B2B and B2C up-selling agents are trained in behavioral segmentation and structured Voice of the Customer (VoC) mapping. This allows them to guide clients toward value-enhanced options with demonstrable benefits. In a recent financial services campaign, up-selling interventions made based on Lean Six Sigma practices improved average deal value by 28.6% using CTQ-aligned scripts.

Outsource2india's Cross-selling Services

Cross-selling at O2I is driven by structured VoC-to-CTQ mapped frameworks that identify adjacent product needs across your client base. By proactively recommending complementary offerings, we increase Customer Value Add (CVA) while preserving continuity in product experience.

In such cases, if you inform your customers about the additional services that you provide they will continue to buy your products/services and remain dedicated to your organization. At O2I, we have trained customer support professionals who are skilled in cross-selling services to customers.

• B2B and B2C Cross-selling Services

  We have a trained team of contact center agents who have excellent communication skills and convincing capabilities who can convince the customer to buy related products/services which will be used along with the original product the customer is buying.

Call Center Software We Use

Our Call Center Portfolio

What are the Benefits of Outsourcing Up-selling Services and Cross-selling Services to O2I?

Having been in the call center industry for almost two decades now, we have gained enough experience to understand the exact requirements of the client and provide the services accordingly. Some of the reasons for you to choose us include -

• By outsourcing cross/up-selling services you have the advantage of eliminating your intermediate supply chain management
• Outsourcing helps you reduce NVA load internally, allowing reallocation of high-value resources to core process areas.
• By offering services that benefit your customers, you will be in their good books. Your customers will start to trust you and buy more of your services/products
• Outsource2india has a team of well trained and dedicated professionals who are adept at cross-selling and up-selling
• Outsource2india has the most updated technology and infrastructure. We also have a solid backup support to tide through emergencies
• We follow strict audit standards. We also make sure that our customer support executives adhere to the call center metrics that we follow
• We are an ISO/IEC 27001:2022 Information Security Management System (ISMS) certified organization hence you rest assured that all the data is completely safe
• We provide our clients with high-quality offshore cross-selling and up-selling services at highly affordable prices
• We assign a project manager to each client who will be a single point of contact and will keep you updated with the project status regularly
• We have access to the best infrastructure including world-class office spaces, the latest tools and technologies, and uninterrupted network connections

Client Success Stories

Outsource2india - Your Ideal Online Up-selling and Cross-selling Services Partner

Outsource2india is a pioneer in providing quality up-selling and cross-selling services in India. Our call center executives will track the buying patterns of your customers and then devise a strategy to effectively up-sell and cross-sell your services to your customers. Our team is specifically trained to up-sell and cross-sell products/services that would actually meet the needs of your customers and make them happy.

The up-selling and cross-selling professionals at O2I have access to fully automated call desks with multi-line dialing and leased fiber optic circuits which provide a minimal latency of 350-400 milliseconds. When you choose O2I as your online up-selling and cross-selling partner you can be sure of professional services.

Start offshoring up-selling and cross-selling call center services today. We believe in total transparency and allow our customers to make informed business decisions. Get in touch with us today!