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Leverage data analytics to transform your insurance data into gold and also gain key insights into your customer behavior.Read more »
Increased AI inclination, cloud adoption, and the rise of social media are among the few call center trends to watch out for in 2020.Read more »
Shortlisting a right call center outsourcing vendor is half the work done. Know how to do it the right way.Read more »
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DevOps is here to stay. If you ask 10 experts for the definition of DevOps, you may very well get 12!Read more »
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Fewer expenses in maintaining the in-house team, no added administrative costs, no trainings, and no overhead costs are some of the major benefits of outsourcing engineering services.Read more »
Outsourcing industry is constantly evolving with time. Not only has the trend of offshoring services grown tremendously over the years, but it has been changing frequently. Find some of the latest outsourcing trends expected to make new waves in 2018 and beyond.Read more »
The effects of outsourcing vary and can be highly subjective. Like how every coin has two sides, outsourcing also has positive and negative effects. This article compiles all the major pros and cons of outsourcing to help you analyze the market trends and make informed decisions.Read more »
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