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Insurance Back Office Management Services

Outsource Insurance Back office Management Services

Simplify workflows, minimize delays, and improve accuracy with our insurance back-office management services

Are diverse back-office functions eating up your valuable time? Are cumbersome data management and administrative tasks bogging you down? Access expert resources to streamline your operations by outsourcing insurance back-office management services.

Efficiency in insurance back-office operations is the key to accelerating growth and thriving in the dynamic insurance landscape. From agents to brokers and carriers, everyone needs insurance back-office services. As a reputed company with 25 years of industry experience, we cater to the extensive back-office management needs of insurance clients. Be it generating quote summaries, managing policies, generating renewal exposure summaries, or checking policies, our team of highly-skilled professionals has got you covered.

Insurance Back-office Support Services We Offer

Our insurance back-office management services help insurance clients save time, which is otherwise lost in managing redundant back-office tasks. Our comprehensive business back-office management services for insurance clients include -

We also offer the following specialized services.

  • Quote Summary, Proposal & Certificate of Insurance (COI)

    • Providing a detailed summary of coverage details carrier-wise
    • Extracting carrier financial ratings, meeting client proposal requirements, and preparation of premium and commission summary tables for all quotes
    • Quote comparison by preparing structured spreadsheets
    • Populating and updating required information in the standard proposal template
    • Finalizing proposals and delivering printable/presentable formats
    • Receiving, processing, and issuance of insurance certificates
    • Quicker process request follow-ups and management of third party communication
    • Contact verification for compliance and follow-ups on non-compliant matters
    • Renewal requests and compliance reporting
    • Issue of revised certificate on renewal
  • Document Indexing & Filing

    • Document segregation based on the usage
    • Easy retrieval of documents by labeling them as per the prescribed naming conventions and index
    • Preparation of document summary for policies
    • Making sure documents can be easily tracked and edited as required in future
  • Loss Run Processing

    • Sending Loss Run requests to previous insurers for reports
    • Analysis of Loss Run data for insurance renewals and preparation of claims report
    • Sending reports about claims and notifying the underwriters if a loss run is not available
  • Policy Checking

    • Reviewing policy documents for complete and genuine information
    • In case of renewals, make sure the policy matches the proposal or previous term policy
    • Variance recording based on detailed review findings
    • Revision of policy document based on variance reported to carriers and the entire insurance commission management
    • Delivery of final policy document without and reported variances
  • Endorsements

    • Increasing the coverage of an insurance policy
    • Deleting or limiting the coverage of a policy
    • Addition or deletion of title or location on a policy
    • Mid-term additions
    • Premiums adjustments resulting out of insurance endorsements
  • Billing & Accounts Receivable

    • Accurate and timely delivery of requirements
    • Timely collection of payments through reminders and follow ups
    • Receiving and recording payments
    • Checking if premium installment has been set up as per customer's preference
    • Reconciliation of accounts receivable and reporting
    • Archive maintenance as per requirements
  • Renewal Exposure Summary

    • Reduction in overall costs
    • Improving efficiency of operations
    • Quick turnarounds
    • 24/7 availability
    • Improved quality

Insurance Software we use

Vertafore Nexsure Aspire InsurancePro HawkSoft Agency Matrix Applied Agency Management Newton Agency Solution Agency Systems Insly SEMCAT A1 Tracker Jenesis Agent & Broker Software (ABS) SIBRO 1app - C2MS Insurance Software AgencyIntel QQCatalyst Board EverString Halo IBM SPSS Infer Insurance Analytics Radius SAS Advanced Analytics Statistica Decisioning Platform A1 Tracker ClickClaims PLEXIS payer platforms Record360 Virtual Claims Adjuster Bitrix24 Commission calculator CommissionsEZ CommissionTrac EvolveSPM GoalPost GreenWave Iconixx Incentive SPM inLOGIC.ca Advanced Insurance System Caseblocks Cases CRM Claims Manager DocuPhase HealthQx HEALTHsuite INSIS PCRS QUICK CAP Intuit QuickBooks Billbooks MYOB Invoice Studio Tradeshift Sage CheckMark MultiLedger Invoicera

Why Makes Us the Preferred Provider of Insurance Back-office Solutions?

Transform crucial back-office operations into agile, quality-drive functions with our insurance back office process outsourcing solutions. We walk the extra mile to help you drive success with our insurance back office outsourcing services. Some of the unique reasons that set us apart are -

  • High-quality Services

    As an ISO-certified company, we have multiple quality assurance processes in place to deliver exceptional quality support.

  • Swift Turnaround

    We have a dedicated team that works, upon mutually agreed timelines, from our global deliver centers to complete your project well within time.

  • Skilled and Qualified Team

    We have a dedicated team of skilled, qualified, and experienced professionals and back-up teams who strive to deliver exceptional results.

  • Industry Experience

    Experience in agency management systems such as Hacksoft, Vertafore, Agency Matrix, Insurance, Nexsure, AMS 360, Salesforce, and Bill.com for financial and accounting clients.

  • Flexible Pricing

    When you Outsource insurance back office support services to us, you will be billed based on the resources and the tools involved in your project.

Additional Services You Can Benefit From

Insurance Agency Back-office Support Services

Automate redundant tasks, improve accuracy, and streamline your operations with our insurance agency back-office support services.

Insurance BPO Services for Carriers

Improve margins, enhance customer experience, and accelerate your growth with our customized insurance BPO services for carriers.

Insurance Services for MGAs

Administer superior programs, negotiate better contracts, and improve your margins with our proficient insurance services for MGAs.

Insurance Lead Generation Services

Get strategic solutions and innovative approaches to identify and nurture high-quality leads that convert with insurance lead generation services.

Customer Success Stories

O2I Provided Back-office Support to a Texas-based Insurance Agency

Outsource2india Provided Back-office Support to a Texas-based Insurance Agency

A reputed insurance agency approached Outsource2india for managing their unique back-office tasks. Our skilled and experienced resources provided quick, efficient, and cost-effective services.

Read more
O2I Provided Insurance Back Office Solutions for a Renowned Health Insurance Company

Complete Insurance Back Office Solutions for a Renowned Health Insurance Company

Read this case study to find out how Outsource2india helped a national healthcare insurance provider streamline back-office operations while growing their business exponentially.

Read more

Outsource Insurance Back-office Management to Innovate Faster and Grow Larger


We enjoy working with Outsource2india and find the entire team to be very responsive and detail oriented when it comes to following our policy checking instructions and also identifying new policy forms.

Partner, Risk Management and Property & Casualty Insurance Brokerage, PA, USA More Testimonials »

As one of the top insurance back-office service providers, we have a robust system and quality back-office management processes in place. Assisting a wide array of global clients, we have strengthened our domain expertise in delivering customized insurance back-office support services. Our insurance back-office solutions provide you with the necessary support to -

  • Delegate redundant back-office tasks
  • Increase accuracy and improve compliance
  • Identify and capitalize on new opportunities

Leverage our well-charted operational models to streamline your back-office tasks and thrive in the insurance sector with our insurance back office management services.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


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Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540