According to Swiss Re, world insurance premiums (property/casualty and life/health) totaled $3.4 trillion in 2005. A report entitled: Global Insurance Outsourcing The India Perspective: Overview, Trends, Insights and Key Vendor Profiles revealed that post September 11, "resulted in shrinking margins, higher claims disbursement and increasing competition for the sector. Insurance companies are now forced to look at outsourcing/off shoring to improve efficiencies and channelize resources towards the core functions of product development and innovation. Several niche providers with relevant domain expertise are emerging, encouraging insurance companies to outsource more."
Under this are various services such as lock in period processing, conversion options, interest and profit calculations, tax schedules and scheduled loan repayment quote. These are provided in the form of the following.
In such a scenario remedial measures must be taken by insurance companies especially those dealing with life insurance. Thus most life insurance companies are looking at reducing administrative and labor costs through automation and outsourcing.
Initially life insurance companies started outsourcing BPO work such as simple data entry work and were followed by claims processing, outbound sales, billing and settlement, and policy fulfillment. As time goes by and confidence grows we will see a significant increase in off shoring of end-to-end customer support functions, underwriting and even actuarial support services.
Overall, what started out as pure back office work has now transcended the BPO-KPO divide, and even core insurance processes are being off shored. Indeed the focus of insurance companies particularly in the life insurance vertical has switched from just back office support work to rectification and strengthening of critical business processes.
It is to this segment of life insurance back office support that Outsource2india provides proficiency bringing to you a host of comprehensive solutions that will fit your life insurance offshoring requirements.
We are a company who understands the dynamics of outsourcing and have vast amount of expertise garnered over 17 years now. Our highly skilled professionals have an expansive amount of industry rich experience that enables them to meet the international standards of the insurance industry. Our technological competence enables the integration of electronic document generation, processing and communication. We are equipped with state of the art infrastructure and advanced technology including sufficient bandwidth, which is compatible with the requirements of outsourcing.
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