In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Our client is a New York based risk insurance agency which specializes in both personal and commercial insurances. Till date, they have worked with more than 1000 different families, and more than 2000 large and small-scale business operations in the Tri-state area.
Since the number of customers the client was servicing grew exponentially, they faced heavy delays in insurance policy processing, checking, generating, COI's, and updating the same within the Agency Management System. As a result, they we facing unsatisfied customers as well as overtaxed employees on a daily basis.
The client approached Outsource2india with their immediate requirement to handle all their back-office insurance processes based upon our track record and our ability to handle project of varying sizes. They required someone who could provide cost-effective solutions without hampering overall productivity, and in O2I, they found the perfect foil for their aspirations.
Our project managers identified the bottlenecks within the client's existing processes and suggested the following expert solution -
O2I's attention to detail and our ability to turn the tide for our clients helped achieve the following results -
Overall, the client was able to save more than 22% in costs after choosing Outsource2india as their partner
At O2I, we believe in delivering the highest quality insurance back office support at the most cost-effective rates. We have built a team of insurance professionals not only knowledgeable in the US and UK insurance system, but also adept at handling even the toughest challenges with ease.
Contact us right away and outsource all your insurance requirements to us!
Decide in 24 hours whether outsourcing will work for you.
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