Insurance Policy Checking Services for NY-based Insurance Service Provider

Insurance Policy Checking for NYC Clients

The Client

Our client is a New York based risk insurance agency which specializes in both personal and commercial insurances. Till date, they have worked with more than 1000 different families, and more than 2000 large and small-scale business operations in the Tri-state area.

The Client's Requirement and Project Challenges

Since the number of customers the client was servicing grew exponentially, they faced heavy delays in insurance policy processing, checking, generating, COI's, and updating the same within the Agency Management System. As a result, they we facing unsatisfied customers as well as overtaxed employees on a daily basis.

The client approached Outsource2india with their immediate requirement to handle all their back-office insurance processes based upon our track record and our ability to handle project of varying sizes. They required someone who could provide cost-effective solutions without hampering overall productivity, and in O2I, they found the perfect foil for their aspirations.

The O2I Solution

Our project managers identified the bottlenecks within the client's existing processes and suggested the following expert solution -

An executive team of insurance experts was created to execute all the back-office requirements on a daily basis
The team also comprised of professionals who would ensures completeness and correctness of each policy document
We set up a cost-effective and productive claims standardization process which could deal better with larger influx of customers as compared to the existing processes

The Result

O2I's attention to detail and our ability to turn the tide for our clients helped achieve the following results -

The standardized process helped the client gain exceptional customer satisfaction numbers
The client also achieved improved efficiencies owing to drastically shortened claims processing cycles
Significant cost reductions for the entire claims processing lifecycle
Enhanced employee productivity and better satisfaction amongst the ranks
Superior policy tracking, fraud detection and the ability to instantly track a re-insurers' recoverable

Overall, the client was able to save more than 22% in costs after choosing Outsource2india as their partner

Choose Outsource2india for Insurance Back Office Support

At O2I, we believe in delivering the highest quality insurance back office support at the most cost-effective rates. We have built a team of insurance professionals not only knowledgeable in the US and UK insurance system, but also adept at handling even the toughest challenges with ease.