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Healthcare Call Center Services

Outsource Healthcare Call Center Services

Boost Efficiency with Our Healthcare Call Center Services!

Ensure optimized patient experience, round-the-clock support, accurate insurance verification, and secure data management.

The efficient management of an in-house call center in the healthcare sector presents a unique set of hurdles. From the intricacies of insurance verification to the demands of appointment scheduling and the critical need for round-the-clock patient support, challenges abound. Delays, inaccuracies, and missed calls hinder patient experiences and burden your staff, impacting the quality of care you provide.

Drawing from over two decades of experience in healthcare call center services, we comprehend the nuances involved. Our healthcare call center services are precisely tailored to relieve the burdens associated with in-house management, enabling your institution to concentrate on its core healthcare responsibilities. Whether it's ensuring accurate insurance verification, handling patient inquiries with empathy, or streamlining appointment scheduling, our service-specific solutions are designed to enhance patient care, improve operational efficiency, and reduce the administrative burden on your staff. The customizability of our services ensures that whether you are a small clinic or a multi-specialty hospital, we can cater to your specific needs. Our state-of-the-art technology guarantees seamless integration into your healthcare system, maintaining information integrity and data security—crucial elements in the healthcare sector. We employ AI-powered automation and diverse customer communication channels to facilitate smooth and individualized patient interactions. These tech features reduce response times, enable round-the-clock assistance, and provide multiple contact options like phone, email, or live chat, leading to increased patient contentment and fostering robust patient bonds. By leveraging our expertise, you gain access to 24/7 patient support, streamlined insurance verification, and efficient appointment scheduling. This improves patient experiences, optimizes revenue recovery, reduces billing errors, and ensures compliance with healthcare regulations like HIPAA (Health Insurance Portability and Accountability).

Focus on what truly matters-providing exceptional care to your patients—while we handle the intricacies of your call center operations.

Healthcare Call Center Solutions We Offer

Discover a comprehensive range of healthcare call center solutions tailored to meet the unique needs of your medical practice or healthcare facility. Our services encompass a spectrum of patient-centric solutions designed to enhance patient care, streamline operations, and improve healthcare service delivery. Explore how our solutions can elevate your healthcare organization to new heights of efficiency and patient satisfaction.

  • Insurance Verification

    Insurance Verification

    Our insurance verification solutions ensure smooth claims processing. We leverage our expertise to verify patient coverage, reduce claim denials, and optimize reimbursement. Our thorough approach minimizes billing errors, streamlines revenue flow, and boosts financial health.

  • Patient Inquiry Handling

    Patient Inquiry Handling

    Handling patient inquiries is not just about providing answers; it's about delivering a compassionate and efficient experience. Our approach involves dedicated training for our team to ensure they understand patient concerns thoroughly and can provide accurate, empathetic responses, enhancing patient satisfaction.

  • Healthcare Claim Management

    Healthcare Claim Management

    Our solutions are designed to navigate the complex world of claims. Our approach involves a comprehensive audit of claims, documentation, and adherence to industry regulations. We leverage our knowledge to expedite claim processing, reduce errors, and improve reimbursement rates.

  • Appointment Scheduling and Reminder

    Appointment Scheduling and Reminders

    Our online medical appointment scheduling services are driven by a strategic approach. We harness advanced scheduling software to optimize your calendar, factoring in patient preferences and staff availability. Our automated reminders, delivered through personalized messaging, play a pivotal role in reducing no-shows and enhancing overall patient compliance.

  • Billing Cycle & Revenue Recovery

    Billing Cycle & Revenue Recovery

    Our approach begins with a thorough analysis of your billing processes. We identify bottlenecks, streamline workflows, and implement best practices. This involves continuous monitoring and auditing to maximize revenue recovery, helping you maintain financial stability.

  • 24/7 Support Services for Patients

    24/7 Support Services for Patients

    Healthcare is a 24-hour business, and so are we. Patients can access services round the clock, driving up customer satisfaction and loyalty with us. We employ a dedicated team in shifts to provide timely assistance, answer questions, schedule appointments, and offer peace of mind, even during off-hours.

  • Prescription Refill Management

    Prescription Refill Management

    Managing prescription refills is a critical task. Our approach involves a systematic tracking system, patient communication, and coordination with healthcare providers. We ensure patients receive their medications on time, enhancing medication adherence and overall health.

  • Medical Advice and Triage

    Medical Advice and Triage

    Our medical advice and triage service follow a structured approach. Experienced nurses and professionals assess symptoms, provide medical guidance, and determine the urgency of care. This approach aids in timely intervention and reduces unnecessary emergency room visits.

  • Health Information Line

    Health Information Line

    Leverage the expertise of our healthcare contact center specialists to get a reliable source of medical information. We use an extensive database and expert resources to provide accurate, up-to-date health information, empowering patients to make informed decisions about their health.

  • Care Coordination

    Care Coordination

    Care coordination requires meticulous planning. Our approach involves creating personalized care plans, collaborating with healthcare providers, and facilitating communication between patients and their care teams. We ensure seamless transitions and continuity of care.

  • Medical Equipment Support

    Medical Equipment Support

    Managing medical equipment can be complex. We offer expertise in coordinating equipment deliveries, training patients on usage, and troubleshooting issues. Our approach ensures that patients have the necessary tools for their care, improving their quality of life.

  • Accounts Receivable Calling Support

    Accounts Receivable Calling Support

    Managing accounts receivable is essential for financial stability. Our approach involves professional, empathetic communication with patients to resolve billing inquiries, set up payment plans, and ensure prompt payment. This approach optimizes revenue recovery and maintains strong patient relationships.

  • Patient Calling Support

    Patient Calling Support

    Through our patient calling support, we proactively contact patients for appointment reminders, follow-ups, and health updates. Our team ensures clear communication, addressing patient needs and enhancing their overall experience with your healthcare services.

  • Insurance Verification Calling Support

    Insurance Verification Calling Support

    We employ a meticulous and patient-focused approach to verify insurance coverage accurately. With our dedicated team, we ensure that patients receive comprehensive and hassle-free assistance, helping them understand their insurance benefits with clarity and confidence.

Process We Follow for Our Healthcare Call Center Services

We are dedicated to providing you with a seamless, patient-centric experience that enhances your healthcare organization's sustainability and strengthens patient relationships. Here's a step-by-step overview of the process we diligently follow -


01. Patient Inquiry

The process begins as patients reach out to our healthcare call center, seeking information about insurance or scheduling a consultation with a qualified physician.


02. Careful Call Handling

Our dedicated tele-calling agents conduct a thorough preliminary assessment, ensuring a deep understanding of the patient's needs. Calls are skillfully directed to the relevant clinical officers based on this assessment.


03. Expert Physician Consultation

After a meticulous evaluation by our clinical officers, patients are seamlessly connected to a specialized physician. These experts provide personalized care, addressing patients' concerns comprehensively.


04. Seamless Prescription Delivery

Following the consultation, patients receive e-prescriptions through their preferred communication channel, whether email, SMS, or another convenient method, ensuring smooth and timely access to prescribed treatments.

Technologies We Leverage

 Customer Relationship Management (CRM) Software
 Electronic Health Records (EHR) Integration
 Voice over IP (VoIP) Telephony
 Interactive Voice Response (IVR) Systems
 Chatbots and Virtual Assistants
 Video Conferencing Tools
 Predictive Analytics
 Secure Messaging and HIPAA-Compliant Tools

Clients We Serve

Private Practice CliniciansPrivate Practice Clinicians
Insurance CompaniesInsurance Companies
Billing CompaniesBilling Companies
Imaging centersImaging centers
Medical GroupsMedical Groups
Specialized Medical CentersSpecialized Medical Centers
Telemedicine ProvidersTelemedicine Providers

Specialty-Specific Call Center Services

 Win Backs / Retention
 Medical Results Outreach
 Healthcare Exchange Navigation
 Dental Claims Assistance
 Post Care Patient Surveys
 Open Enrolment
 Provider & Member Inquiries
 Lead Generation / Enrollment
 Inbound Customer Support
 Outbound Welcome Calls Representatives
 Member Retention & Outreach
 Post-Discharge Patient Surveys
 New Member Acquisition
 Activation Services
 Activation Services
 Inbound Acquisition
 Meeting, Seminar and Event Registration and Notification
 Seminar Registrations and Reservations
 Patient Satisfaction Surveys
 Outbound Sales
 Staff Recruitment Screening
 Product or Service Introductions
 Medicare Plan Enrollment
 Rate Change Support
 Rate Change Support
 Pharmacy & Prescription Assistance
 Enrollment and Application Processing
 Literature and Information Requests

Why Choose Us as Your Healthcare Call Center Service Provider?

When it comes to your healthcare call center requirements, making the right choice can significantly impact your organization's success. We believe partnering with us is not just a choice; it's a wise decision that can transform your healthcare services. Discover why partnering with us is the key to enhancing your healthcare services.

  • Certified Excellence

    We're not just any provider but an ISO-certified company committed to the highest standards. With HIPAA and PCI DSS (Data Security Standard) compliance, we easily navigate the complex world of healthcare regulations, ensuring your complete legal compliance.

  • Data Security

    Your data's security is our priority. Our cutting-edge technology and physical safeguards ensure that confidential health information remains inaccessible to unauthorized individuals. Your data is protected around the clock.

  • Precision and Quality

    Our medical call center services are tailored to your specifications, guaranteeing high accuracy and quality service. Our professional approach and courteous handling of clients' concerns make every interaction a positive experience.

  • Swift Turnaround

    Time is money, and we understand the need for quick results. Joining forces with us can reduce turnaround times by up to 30%. Our modern call center management approach boosts productivity and revenue in record time.

  • Seamless Scalability

    Our call centers for healthcare can scale alongside your needs as your business evolves without draining your resources. Key performance indicators like average handling time (AHT), first call resolution (FCR), and abandoned call rate (ACR) ensure business productivity keeps pace.

  • Dedicated Single-Point Contact

    We offer a single point of contact for training and assistance, ensuring clarity and eliminating the need to navigate partially informed representatives. Our dedicated teams are always on hand for project updates and clarification.

  • Seasoned Healthcare Experts

    Our team boasts over a decade of experience, with 500+ qualified call center agents and IT professionals with deep insights into the healthcare industry. We bring unmatched expertise to every medical call center assignment.

  • State-of-the-Art Infrastructure

    Our modern infrastructure, backed by innovative technology, guarantees uninterrupted service that aligns with your needs. Our contact center software streamlines operations, automating resource-intensive tasks.

  • Secure Data Exchange

    We prioritize data security in medical call center outsourcing. Our secure FTP (File Transfer Protocol) and VPN (Virtual Private Network) services enable safe and efficient file sharing, ensuring your files are confidently uploaded without risk of loss or mismanagement.

  • Customer-Centric Pricing

    We use a secure FTP and VPN to facilitate data sharing. This is not just safe but also saves time. You can confidently upload files via our network to eliminate the risk of loss or mismanagement

Additional Services You Can Benefit From

Medical Transcription Services

Our experts ensure accurate and timely conversion of healthcare audio files into comprehensive, error-free textual records. By outsourcing, healthcare providers can save time, reduce costs, and maintain meticulous patient documentation, enhancing overall patient care.

Medical Billing Services

Deploy our solutions to streamline revenue collection, optimize coding accuracy, and expedite claims processing. Outsourcing this critical task ensures higher reimbursement rates, reduced billing errors, and increased revenue for healthcare practices, improving financial health.

Revenue Cycle Management Services

Leverage the expertise of our healthcare call center company to efficiently manage your financial processes. We optimize revenue flow, minimize claim denials, and improve cash flow, allowing healthcare organizations to focus on patient care without financial burdens.

Medical Coding Services

Take the assistance of our experts to enhance coding accuracy, reduce compliance risks, and accelerate revenue generation. Our experts ensure precise coding, leading to increased reimbursement and compliance with healthcare regulations.

Healthcare Claims Adjudication Services

Our solutions expedite the claims review process, reducing reimbursement delays and ensuring accuracy. Outsourcing this task enhances efficiency, minimizes disputes, and optimizes financial outcomes for healthcare providers.

EMR Services

Our solutions facilitate seamless electronic medical record management, improving accessibility and patient care coordination. Outsourcing EMR services ensures data accuracy, compliance, and enhanced patient engagement.

Telehealth Services

Embrace our assistance to expand your healthcare reach and offer remote consultations. Outsourcing telehealth solutions improves accessibility, patient convenience, and healthcare provider flexibility, ensuring comprehensive and convenient care.

Medical Animation Services

Leverage our expertise to transform complex medical concepts into visually engaging content. Outsourcing medical animations aids in patient education, that is, it enhances the understanding of treatments and supports healthcare professionals in effective communication with patients.

Customer Success Stories

O2I Performed Accurate and Reliable Patient Demographics Entry for a Georgia-based Healthcare Provider

Enhancing Accounts Receivables Management and Medical Billing: Case Study of an Urgent Care Practice

A comprehensive breakdown of how O2I's customized account receivables management approach revamped medical billing in a Maryland urgent care clinic, boosting collection rates and enhancing operational efficiency.

Read more
O2I Processed Over 17000 Medical Claims a Month For a Texas-based Client

Successful Automation of Transcription Services for Australian Radiologists

Discover how we assisted our client in overcoming technical and process challenges while automating STAT report transcription for an Australian radiology group, reducing their operational costs by 40%.

Read more


I want to thank you both for the great job you are doing. I could not be happier with my decision to work with you. I am looking forward to our continued relationship and growth.

Owner, Medical Billing Services Company, California, USA More Testimonials »

Elevate Efficiency Through Healthcare Call Center Outsourcing Solutions

At the heart of our healthcare call center services lies a seamless integration of innovative technology and industry expertise, forming a comprehensive solution for your healthcare needs. From automated insurance verification to AI-driven patient inquiry handling, and from efficient claim management to synchronized appointment scheduling, we leverage technology to ensure precision, speed, and reliability. By ensuring 24/7 availability and proficiently managing both inbound and outbound calls, we become an extension of your healthcare team, ensuring your patients are always in capable hands.

Moreover, our seamless integration with your existing healthcare systems and databases ensures a fluid flow of information, allowing you to focus on delivering exceptional patient care without the hassles of administrative tasks.

Optimize resources, reduce costs, and enhance the overall quality of care with us!

Contact Us


Decide in 24 hours whether outsourcing will work for you.


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Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Frequently Asked Questions (FAQs)

What does a healthcare call center service entail?

A healthcare call center service acts as a dedicated hub for handling all communication related to healthcare. It bridges the gap between patients, healthcare providers, and medical establishments through various modes such as phone, online chat, or email, facilitating support, appointment management, and distribution of crucial information.

What are the key roles of a healthcare call center?

Healthcare call center services undertake a myriad of vital tasks, encompassing the arrangement of appointments, handling of prescription refills, nurse triage services, patient education, confirmation of insurance details, and addressing inquiries related to medical billing.

What benefits can patients avail by opting for healthcare call center service?

Healthcare call center services offer patients easy access to many healthcare resources. They can arrange appointments, seek professional medical advice, obtain information about medications, and express their concerns swiftly, thereby enhancing their overall experience with healthcare services.

How do we safeguard patient privacy and ensure adherence to HIPAA regulations?

We strictly follow the guidelines laid down by HIPAA, ensuring the privacy and security of patient information through thorough data encryption, comprehensive training to our personnel, and conducting regular audits for compliance.

How can healthcare call center services enhance patients' experience?

Healthcare call center services augment patient experiences by providing prompt assistance, minimizing wait times, delivering precise information, and ensuring effective communication. This leads to increased patient satisfaction and fosters patient loyalty.

Do healthcare call center services operate on a 24/7 basis?

Absolutely, we provide our services round-the-clock to ensure patients can avail support whenever required, including weekends and holidays, to ensure continuous and uninterrupted care.

Do we manage both incoming and outgoing calls?

Our healthcare call center services handle both incoming calls from patients seeking help and outgoing calls for the purposes of appointment reminders, follow-up calls, and other healthcare-related communications.

Can we integrate our services with your existing healthcare systems and databases?

Indeed, we can seamlessly integrate with your current healthcare systems and databases, ensuring an uninterrupted flow of information and enhancing overall operational efficiency.