Patient Interaction Services

Patient Interaction Services

Our patient interaction service make patients feel valued and cared for by the care providers through phone follow-up at rates starting at $1280 per FTE per month

Running a patient interaction team to follow up with patients is essential to make a great experience for the patient and to make them feel reassured. But it's not always as easy as allocating a few extra resources. These back-office functions can strain your ability to manage practice if professionals aren't the ones handling phone calls and carrying out surveys. So straightaway outsource patient interaction services to Outsource2india and let our professionals worry about it. We have the infrastructure and 100+ agents on standby ready to take over your operations to call and gauge patient satisfaction. There's more they do to make patient-hospital interaction most seamless.

Outsource2india is a top patient interaction services providing company with 24 years of experience in a range of doctor and patient interaction services. With extra politeness and empathy for those in the post-treatment care will be contacted and provided a world-class digital experience.

Patient Interaction Services We Offer

Being a top patient interaction services providing company, we have excelled in the niche with nearly zero competition. We are a top provider of patient interaction services in India because we offer the following services -

  1. Post-Discharge Follow-up

    Post-Discharge Follow-up

    If you think your practice management is affected by an increased rate of patient readmission, it could affect reimbursements too. But outsourcing patient interaction services to O2I, lets you take that off your to-do list. We conduct post-discharge calls to ensure patient compliance and proactively determine complications before they transpire into a medical emergency. Our agents will talk to patients and advice methods to prevent abnormal side effects. If further hospitalization is warranted, your clinical team would be alerted.

  2. Contacting Patients

    Contacting Patients

    As part of patient welfare, we contact people in the post-care stages to gauge their satisfaction. Our goals are to make your patients feel they are cared for. More often, it yields a positive outcome with the patient's having a high opinion of your care.

  3. Promotion of Hospital Programs

    Promotion of Hospital Programs

    If your hospital has one or more services that can benefit patients, we'd contact them and cross-sell relevant services to those who are most likely to subscribe. For example, new mothers would be recommended opportunities to enroll in pediatric programs and diabetics would be recommended self-monitoring programs.

  4. Follow-up for Events

    Follow-up for Events

    If you've sponsored an event of late, we'd contact attendees and request them to take part in more activities that are relevant and beneficial. It helps your resources and capabilities to get exposure so people who may need them would step forward with the inquiry. By target people who have shown interest in events held by your organization to improve the attendance rates.

  5. Measuring Customer Satisfaction through Calls

    Measuring Customer Satisfaction through Calls

    Well-scripted calls to collect feedback on customer experience helps you measure and improve the service levels from department to upper levels of the hierarchy. Knowing what your customers think about your helps you actuate the process to make their experience better the next time.

Patient Interaction Process We Follow

By outsourcing patient interaction services you'll be supported by the best patient interaction service provider to create a one-of-a-kind experience for your patients. Quality of services is where we tip the scales in the list of merits. Our process is as follows -


We discuss project challenges and scope with the clients to understand their requirements better


We put together a custom plan that incorporates the best strategy to address existing challenges


We propose the solution and wait for the client feedback


After project approval, we will assemble a team and provide briefings


Patient interaction services will be carried out as per SLA and results will be delivered without ado


QA teams will monitor the entire process and sign off after adhering to the SLA


Reports will be created outlining the work and sent to the client for review

Other Services You Can Benefit From

Why Choose Patient Interaction Services from Outsource2india?

Outsourcing patient interaction services to O2I brings you several benefits that are more than what any other providers of patient interaction services in India can offer. Here are the merits of working with us -

  • Certified Patient Interaction Services Company

    Outsource2india is a HIPAA and ISO 9001:2015 certified patient interaction services providing company with strict adherence to international quality.

  • Data Security

    Your data is in safe hands when are left in charge because we have Cloud infrastructure to handle all process in a safe setting.

  • High Accuracy and Quality Service

    Ensuring 100% quality in the process is our priority. We take all steps needed to bring satisfaction to your patients.

  • Pocket-friendly Pricing Options

    You'll find our rates affordable as we have one of the most flexibly priced service catalog that lets you customize each service as per your budget.

  • Modern Infrastructure

    We have a powerful infrastructure that enables us to do more with fewer resources. In a connected setting, we maximize efficiency and cost overhead.

  • Short Turnaround

    Ur turnaround times are faster as we have a superb infrastructure and all our staff are highly trained in automated tools and helps them provide an integrated experience to patients.

  • Scalability

    O2I's patient interaction services can be scaled however you prefer as we have the bandwidth to accommodate priority requests and take on greater challenges without lapse in quality and speed.

  • Experienced Team of Patient Interaction Agents, Project Managers, IT Personnel

    We have a team comprising of professionals in different levels of the hierarchy so that the service efficiency is at the highest level. They all have an incredible experience in various technology.

  • Round-the-clock Availability

    We are highly available thanks to our infrastructure. You can contact us through any preferred channel and get an agent in an instant to convey your concerns if any.

Client Success Stories

Case Study on Insurance Eligibility Services for Telemedicine Provider

Provided Pharmacy Insurance & Medical Insurance Eligibility Services to A Telemedicine Provider

Insurance eligibility verification was provided to a Californian client by O2I. We ensured that the claims they received fulfilled the mandatory criterion.

Read more
O2I Provided Charge & Patient Demographics Entry

Provided Charge and Patient Demographics Entry to Georgian Client

Nearly 1200 claims were processed by O2I in a month for a Georgian client. We delivered the solutions which were 98% accurate.

Read more


I wanted to inform you of what a great job O2I is doing for our firm. Vinoth Kumar and his team have done amazing work and are extremely reliable. We consider O2I a part of our strategic plans moving forward. Initially, we needed to get a feel of your services and expertise to move forward on other enterprise accounts, and now we have the confidence in doing so. Thank you to you for all the help over the year!

Managing Director, Medical Billing Company, USA More Testimonials »

Outsource Patient Interaction Services to O2I

If you are looking for options to outsource patient interaction to a highly capable healthcare BPO, then, your search ends with Outsource2india. We have nothing less than 24 years of experience in Patient interaction services, combined with better quality control steps to help achieve better results. We collaborate with you to gather your requirement and deliver exceptional results in an express package.

Reach us now if you require patient interaction services and get a fair estimate of the project within 24 hours.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


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Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems