Outsource2india follows a series of steps to ensure high standards of quality in all our healthcare outsourcing services.
To minimize error rates and reduce the risk of denials, the supervisor or team leader reviews all claims before submission.
The most common reasons for claims rejections are specified in a log list compiled by our billing staff. With the help of this ready reference, we track trends on remittance advice. We monitor and evaluate these trends in order to resolve the problems that are causing the denials and rejections for your practice. This way, you get increased revenue through reimbursements and reduce the risk of future claims rejections.
Every month, we hold billing review meetings where the entire team involved in billing processes is present. Every person involved in data entry, billing and payment posting, coding and documentation, denials review and down coding participates in the monthly review which includes
We conduct detailed procedural processes to assess quality at every stage.
Our Medical Coding standards adhere to international quality standards. We follow these practices-
The feedback mechanism is one of the most crucial parts of the quality process. There is also a structured process to capture the client’s inputs, queries and problems and facilitate feedback throughout the customer life cycle.
The Quality Assurance reporting plan comprises of daily, weekly and monthly accuracy and speed level reports. Reports on the employee’s performance trends are also e-mailed to the client. Reports sent are customized according to the customer’s specific needs.
The O2I medical transcription team comes with years of experience to ensure that we exceed the Industry expectation of 98% accuracy. It is a deliverable product requiring no further intervention.
Customer-oriented healthcare outsourcing is our forte. Get in touch with us
If you would like to find out more about outsourcing Healthcare BPO to O2I, please fill in the inquiry form and our Client Engagement Team will contact you within 24 hours.
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No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043
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