Telephone Triage Services

Nurse Telephone Triage Services

Maximize your ROI with an advanced blend of cutting-edge triage solutions and an experienced workforce. Prices start at $1280 per FTE per month

Are you looking for robust and professional telephone triage solutions through which you can guide trained call handlers, doctors, nurses, and other healthcare experts to assess a patient's symptoms safely and efficiently over the telephone? Are you interested in combining an intuitive user interface and patient healthcare record system with advanced clinical decision support protocols to enable you to address your patients' needs over the telephone? Do you want to promote wellness across communities by leveraging the full power of advanced telephone triage solutions? If so, you can benefit significantly from our telephone triage services.

Outsource2india (O2I) is a leading telephone triage service provider to healthcare providers, including doctors, nurses, and other healthcare professionals, from across the world. We provide expert support for telephone-based assessments which makes it possible for healthcare providers to provide personal and accessible advice and at the same time take the pressure off public healthcare infrastructure. With our telephone triage suite, we can direct patients to the most suitable healthcare facility, thereby cutting down on unnecessary and time-consuming doctor and emergency visits and waiting times and freeing up time and resources for serious cases that require immediate attention.

Our Telephone Triage Services

Our telephone triage solution, including nurse telephone triage service, is instantly accessible, convenient, and has been demonstrated to be very acceptable to patients. Our telephone triage services, which can also be provided from a nurse triage call center, are especially helpful to patients who are separated from their doctor or healthcare facility by great distances or when they find it difficult to get to a healthcare provider.

With our telephone triage services, you can provide consistent, safe, secure, and remote healthcare services through the phone and provide timely advice and diagnosis through the phone at the point when it is needed. We can also help you reassure patients and reduce anxiety and misconceptions about their symptoms.

Our telephone triage services include -

  1. Receiving Phone Calls

    Receiving Phone Calls

    Our trained healthcare professionals, including nurses and doctors, will receive the initial call that the patient makes. Our professionals have good listening skills and will carefully discern the main issues that the patient is facing. They will then route the call to the appropriate department or take a message. We fully understand that accuracy is important, as inaccuracies can lead to the loss of valuable time. That's why our call handlers pay great attention to the calls.

  2. Sorting into Priority

    Sorting into Priority

    O2I's telephone triage professionals then perform the triaging, which is to sort the calls based on priority. This cannot be done by just anyone. The person performing this task needs to be medically trained and capable of assessing what is urgent. Our telephone triage professionals will carefully sort out what is an emergency, urgent, and non-urgent. Non-urgent calls such as those for rescheduling appointments or for refilling medication will be considered non-urgent and those that involve serious issues related to the ABCs (airways, breathing, and circulation) will be considered urgent depending on the nature of the information provided.

Other Services You Can Benefit From

Why Outsource Telephone Triage Services to Outsource2india?

Outsource2india is a leading telephone triage company and is dedicated to providing high-quality health advice to our clients' patients. Outsourcing telephone triage services to us also has many benefits, like -

  • Strategic Pricing

    We provide affordable pricing options that can fit just about any budget. Outsourcing telephone triage services to us can prove to be cost-effective for you.

  • High Data Security

    We are an ISO/IEC 27001:2022 ISMS-certified organization so you can be sure that all your patient-related data is completely safe and secure.

  • HIPAA Compliant

    We are fully HIPAA-compliant and ensure that the data and clinical records of patients are stored safely. Your medical data will never be divulged to any third party.

  • Dedicated Project Manager

    We assign a dedicated telephone triage project manager who will keep you updated at each stage of the project. This single point of contact will be available to answer and resolve any issues that you may have.

  • Experienced Medical Triage Professionals

    Outsource2india's team of telephone triage experts comprises highly professional and trained agents. They are also highly competent at learning new tools and keeping abreast of developing trends.

  • 24/7 Customer Support

    We provide support round-the-clock; the project manager will be available 24/7 to resolve any issues and provide timely advice and guidance on a range of issues.

  • Short Turnaround

    We have numerous delivery centers around the globe that enable us to deliver quality telephone triage services with a quick turnaround time.

Client Success Stories

Case Study on Charge & Patient Demographics Entry

O2I Performed Robust and Accurate Patient Demographics Entry for a Georgian Client

Our medical billing professionals accurately and meticulously processed about 1200 claims a month for four different medical practices.

Read more
Case Study on Charge and Demographic Entries by using the Kareo Software

O2I Processed More Than 17000 Claims a Month For a US-based Client

We used the Kareo software to perform charge and demographic entry for a Houston-based client. We also processed over 17000 claims a month, much to the delight of our client.

Read more


I want to thank you for the professional way in which you are managing the project and meeting our deadlines.

CEO, Medical Company, UK More Testimonials »

Outsource Telephone Triage to Outsource2india

Outsource2india is a leading provider of telephone triage services in India and globally to diverse clients. We carefully choose professionals that have an adequate medical background and provide further training to help them provide the best telephone triage services to our clients. We also make use of stringent processes and quality assurance steps to ensure that we only deliver the best services.

Get in touch with us if you are looking for an efficient and trustworthy telephone triage trial service providing company.

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