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Healthcare Collection Services

Outsource Healthcare Collection Services

Hire a qualified healthcare collection agent to work side-by-side with patients & encourage timely payment of the money owed to practices at rates starting at $1280 per FTE per month

Are you punctual with your collections or are you letting payment dues accrue? Are you looking for ways to boost your Healthcare collections and improve cash flow for your business Are you on the lookout for skilled and experienced Healthcare debt collection experts who can handle your requirements? Then, the best option for you would be to outsource Healthcare collection services to an experienced and skilled service provider.

Outsource2india is one such Healthcare collections service providing company that can take care of all your requirements with ease. We ensure 100% compliance and fulfill the objectives of your practice. What makes us different from any other healthcare collection company is that we don't use legacy tools and technology to follow up on payments. Instead, we are armed with analytics and data-crunching tools, upon which we capitalize along with Business Intelligence to develop custom strategies to secure payments owed to your practice. We have some of the most skilled and experienced Healthcare collection experts who can take care of all your needs. We leverage the latest tools and technologies while delivering the best quality services.

Healthcare Collection Services We Offer

Outsource2india has been one of the leading providers of Healthcare collection services to clients around the globe for over two decades. We understand each client's unique requirements and provide them with services that will suit their business requirements. Some of the key Healthcare debt collection services we offer include -

  1. Credit Balance Service

    Credit Balance Service

    In a complex healthcare ecosystem, a healthcare provider may get hold of more money than the charges rendered for patient care. In such cases, the onus is on the provider to promptly return the surplus to affected patients. Failure to do so can result in non-compliance, litigation, inaccurate AR, dented productivity of AR team, compromised credibility. To skip all these hassles, we analyze patient accounts and validate credit balances. If necessary, reconcile balances. We comply with the local laws and ensure reconciliation within 60 days if the request is valid.

  2. Third-party Liability Service

    Third-party Liability Service

    To ensure payment towards medical assistance provided under Medicaid plans must be fulfilled by third parties and we follow up with them to ensure obligations are met. We also make sure that the legally owed payments by third-party are paid before the Medicaid programs to avoid conflict of policies. We coordinate benefits for a group health plan, self-insured plan, worker compensation, long-term care insurance, court-ordered coverage, and more.

  3. Self-pay Program

    Self-pay Program

    Sometimes, patients may not have the financial soundness or insurance to afford healthcare services for illness, such patients will not be turned away as per the federal poverty income guidelines. To bring relief, we will calculate the patient's household size, income, and other factors to provide a discount schedule for which they are eligible.

  4. Bad Debt Primary Program

    Bad Debt Primary Program

    The payment for the hospitalization is critical for maintaining the operational revenue and if allowed to languish unsettled, it can lead to disruption in service affecting sustenance. So we help hospitals to recover dues from patients through primary recovery options that 120 days to 10 months. We work with patients to provide payment options including installments so all dues can be cleared as soon as possible.

  5. Bad Debt Secondary Program

    Bad Debt Secondary Program

    We have resources who can devote their time and effort towards debt recovery by working with patients after their finances have stabilized. They help you realize a better revenue cycle if primary agencies are unsuccessful in their effort to recover dues through patient tracing or if they were ignored for a significant duration. Our team takes an empathetic approach to ensure the best experience for hospitals and patients.

  6. Specialized Medical Collection Services

    Specialized Medical Collection Services
    • Emergency Services Collection Services
    • Primary Care Collection Services
    • Mental Health Care Collection Services
    • Addiction Service Clinics Collection
    • Hospital Clinic Collection Services
    • Public Health Collection Services
    • Private Clinic Collection Services
    • Polyclinic Collection Services
    • Family Planning Clinic Collection Services
    • Specialized Clinic Collection Services
    • Community Health Center Collection Services
    • Retail Clinic Collection Services

Healthcare Collection Process We Follow

Being a top healthcare collection service provider, we are backed by experienced and qualified staff with in-depth knowledge of the process. Our healthcare collection process consists of the following steps -


01. Development of Healthcare Collection Strategy

Through excellent collaboration, we develop a successful healthcare collection strategy that helps care providers to recover the dues


02. Negotiate Contracts

We will get in touch with patients who are untraceable or have failed to get notified about the payment by negotiating the payment


03. Payment collection and Reconciliation

Once the contact is established, we collect payments from them and post the same into the hospital's revenue stream. The account data is updated, giving both parties clear insight


04. Summarize and Optimize the BPO Process

We summarize the effort taken by our team and create accurate reports for stakeholders

Other Services You Can Benefit From

Why Choose O2I for Medical Collection Services?

Outsourcing Healthcare collection services to Outsource2india can give you access to a series of benefits that you can take advantage of. Some of the key reasons for you to choose us as your Healthcare collection service providing company are listed here -

  • Affordable Pricing Options

    We provide our clients with highly flexible and cost-effective pricing plans which will suit their budget and business requirements perfectly.

  • HIPAA Compliance

    We do not begin any project without signing the HIPAA agreement with the client. This ensures that all patient-related data is safe at all times.

  • Information Security

    Being an ISO/IEC 27001:2022 ISMS certified company, you can rest assured that all the data you share with us will be completely safe at all times.

  • Superior Quality Services

    Being an ISO certified firm, you can rest assured that all the services delivered by us will be of the best quality and completely error-free.

  • World-class Infrastructure

    We understand the importance of having good infrastructure and have access to the latest tools and technologies along with the best workspaces.

  • Short Turnaround Time

    We operate through several delivery locations across the globe. This allows us to deliver the best quality Healthcare collection services within a quick time.

  • 24/7 Support

    Our teams including the sales, marketing, and customer support are available at all times to resolve any issues that you have.

  • Dedicated Manager

    When you choose to partner with us, we will assign a dedicated manager. This manager will be the SPOC for all your needs.

  • Highly Scalable Services

    Our team at O2I has the required bandwidth and resources to scale up the service requirements and team size as and when the client demands.

  • Improve Compliance with Regulations and Contracting Guidelines

    We comply with the HIPAA rules and corporate regulations to prove our commitment to the regulatory policies.

  • Qualified Collection Staff

    We have a team of highly professional members responsible for payment collection and RECM maintenance. They have years of experience in their area of expertise.

  • Reliable Customer Support

    You can get in touch with us anytime, anywhere because we have an always-available team ready to take care of customer concerns and provide a timely response.

Client Success Stories

O2I Assisted a Florida-based Medical Billing Company with ICD-10 Implementation

O2I Assisted Medical Billing Firm with ICD-10 Implementation

O2I provided management training support to a billing company based in Florida. We helped them to migrate from the ICD-9 to the ICD-10 system.

Read more
Case Study on Accounts Receivable Services

Case Study on Accounts Receivable Services

From this case study, you'll learn how we helped a healthcare company's accounts receivable and cash flow to recover.

Read more


Hello, I wanted to reach out to you directly and express my gratitude for the hard work that the Data team, as well as the AR team, has done with EJ practice. I have pushed both teams extremely hard over the past month and their efforts, as well as ours, have paid off.

RCM Account Manager,
EMR System Provider, FL, USA
More Testimonials »

Outsource Healthcare Collection Services to Outsource2india

It is not easy for hospitals to handle all roles a healthcare collection services providing company handles daily because it requires dedicated infrastructure, well-trained RCM professionals, and collaboration with third-party collectors to coordinate payment collection. In a nutshell, nothing short of outsourcing healthcare collection services can help you improve the cash flow. So, don't wait, outsource healthcare collection services to Outsource2india today and get the best of our solutions to improve collections.

Outsource2india is one of the pioneers in providing the best quality Healthcare collection services in India and a plethora of other Healthcare billing and coding services with over 25 years of experience. We have some of the skilled and experienced Healthcare collection experts on board who can take care of all requirements with ease. We leverage the power of the latest tools and technologies while delivering top-notch services to global clients.

Are you looking for a reliable and cost-effective Healthcare collection service provider? Then, your search ends here. Get in touch with us today!

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