Beware of scammers: O2I does not hire freelancers. Our projects are executed in our facilities across the globe. View vendor selection policy here.

Outsource2india Provided Patient Onboarding Services to a Leading Healthcare Company

Case Study on Patient Onboarding for a Healthcare Company

The Client

The client is one of the leading healthcare companies based in the United States. They are leading providers of birth control pills to their customers globally. They are on a mission to provide each and every consumer with affordable birth control services.

Client's Requirements

The client was looking for a reliable and cost-effective partner who could help them with patient onboarding services. They wanted a service provider who could help them with the end-to-end onboarding process right from the patient's sign up process. They wanted us to verify all the patient details before onboarding the patient.

The Challenges

Our team at Outsource2india had to face a few challenges during the implementation of the patient onboarding project. Some of the key challenges we faced during the project were:

  • There was no standard operating procedure for the onboarding process and it was difficult for us to train any new agents for the project.
  • The client was facing inconsistency while sending SMSs to the client as there was no set template which could lead to miscommunication.

The Solution

After analyzing the client's requirements and challenges, our team at O2I devised a streamlined and systematic plan for the client. We helped them create a systematic SOP for their processes. This would help us streamline the process and easily train the new agents in the future. Our team would help the client to validate patient information such as mobile number, payment methods, Phi details, and other questionnaires related to Telemed.

We suggested to the client to create 'hotkeys' for sending SMSs to their customers. This has helped considerably in saving time and resources. Currently, we have over 100 SMS formats that can be used to send standard SMSs.

The Result

The client is extremely happy to see the results of the solution provided by our team at Outsource2india. Our services have been able to help the client to increase the individual production by 10% without compromising on the quality. The client was not only impressed by the quality of services provided by our team but also the cost-effectiveness of the entire project.

Outsource Teleradiology Services to Outsource2india

Outsource2india has been a pioneer in providing high-quality teleradiology services and a host of other healthcare services to clients around the world. We have some of the most experienced and skilled teleradiology experts on board who can cater to all your requirements with ease. We leverage the power of the latest and the best tools and technologies while delivering top-notch services to clients.

If you are looking for a reliable and cost-effective teleradiology service providing company, then you have come to the right place. Get in touch with us today!

Contact Us


Decide in 24 hours whether outsourcing will work for you.


Our Privacy Policy.

Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems