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Patient Advice Liaison Services

Outsource Patient Advice and Liaison Services

When your concerns aren't addressed at the first point of contact we will help you and alleviate your plight in getting medical assistance via patient advice and liaison starting at $1280 per FTE per month

Patient advice and liaison services or PALS is a solution that is offered to patients and carers who are aggrieved in any manner and need help. If you have tried to seek help and are back to square one, you can get mental health, adult community health, and learning disability solutions from Outsource2india. Just outsource patient advice and liaison services and place your trust in our experts to serve your wellbeing and exceed expectations. Hospitals are entrusted to provide quality health services to you for your well-being. But if for some reason you are dissatisfied with the services or should it fall short of your expectation, the patient advisory and liaison service is the go-to solution by choice. You can lodge complaints, suggestions, compliments, or anything you wish to share for improving service facets.

Being patient advice and liaison services providing company, we are whom you can count on after reaching out to a staff or a member of the care team. If they are unable to resolve concerns within a reasonable time, you can always approach us for support.

Patient Advice and Liaison Services We Offer

Being a established patient advice and liaison service provider, we offer a range of conflict resolution services that helps you get in touch with somebody who cares and could provide on-the-spot help. The most important services we offer include -

  • Patient Liaison Solution

    Patient Liaison Solution

    We review prescription drug requests raised by patients or pharmacies representing patients sent via fax or online portal. With a highly qualified nursing staff monitoring and reviewing requests, you can get assisted after having your request reviewed. Our team will establish credible reasons and evaluate if the prescription is justified. If necessary, they contact the doctor before approval. Our team may also contact the pharmacy that raised the request on your behalf if clarifications are necessary on the dosage and usage directions.

  • Patient Care Coordinator Solution

    Patient Care Coordinator Solution

    Our team of highly qualified staff will collaborate with inter-departments to ensure that you receive the highest quality of care. The range of solution we offer under patient care coordination are -

    • Patient Scheduling

      We get in touch with patients and remind them about scheduled appointments and ensure on-time arrival. If the patient wants the current appointment rescheduled or canceled, we will help them accordingly.

    • Referral Processing

      Being a reputed patient advice and liaison services company, we are capable of processing global and procedure referrals through request submission via portals designated for insurance. After approval of requests, we will fax the notification or inform you via phone call. If you require insurance authorization, we will furnish medical records or lab records.

    • Fixing Lapse in Care

      We will look for the quality lapse in the patient chart and track them to close gaps and streamline the quality. Additionally, we inform patients about their annual dues, if any, on radiology tests, lab tests, and even those prescribed by physicians. Lastly, we remind patients relieved from hospital care to follow up with doctors.

    • Refilling Medication Request

      If you need clarification in billing or want a DME request placed, our team will assist you through patient advice and liaison service.

Patient Advice and Liaison Process We Follow

Being a top patient advice and liaison service provider, we are backed by experienced and qualified staff with in-depth knowledge of the process. Our patient advice and liaison process consists of the following steps -


01. Development of Patient Advice and Liaison Strategy

Through excellent collaboration, we develop successful patient advice and liaison strategy that enables patients to reach in case assistance is needed in the quality of service


02. Negotiate Concerns

We will analyze the issue raised by concerned patients and assess the extent to which they are affected and reassure them with advice


03. Patient Advice and Liaison

The patient will receive the advice and liaison support based on their need and ensure problem resolution


04. Summarize Reports

We summarize the process in reports for record-keeping

Other Services You Can Benefit From

Why Outsource Patient Advice and Liaison Services to Outsource2india?

As a reputed patient advice and liaison service provider, our services offer the following benefits to our clients -

  • Affordable Solutions

    Our patient advice and liaison services are affordable and budget-friendly. So talk to us today and get a custom solution delivered.

  • Patient Data Security

    Being a top patient advice and liaison company, we are ISO/IEC 27001:2022 accredited because we are inspired to take great caution while managing confidential data.

  • High-quality Collection Services

    Our team of patient advice and liaison experts carry the crucial experience necessary to ensure quality in each step.

  • Improve Compliance with Regulations and Contracting Guidelines

    We comply with the HIPAA rules, corporate regulations, and commit ourselves to policies that strictly regulate the patient advice and liaison services.

  • Qualified Collection Staff

    We have a professional team of patient advice and liaison services experts qualified in their domain and have the ability to multitask and report without fail.

  • Scalable Services

    We offer scalable patient advice and liaison solutions because we are not short of bandwidth necessary to make our service a success.

  • Quick Turnaround

    We work with the latest patient advice and liaison tools and technology that makes way for the seamless and fast outcome.

  • Reliable Customer Support

    Our customer-facing teams are friendly and supportive in all stages and lets you get an experience that'll make you want more.

Client Success Stories

O2I Assisted a Florida-based Medical Billing Company with ICD-10 Implementation

O2I Assisted Medical Billing Firm with ICD-10 Implementation

O2I provided management training support to a billing company based in Florida. We helped them to migrate from the ICD-9 to the ICD-10 system.

Read more
Case Study on Accounts Receivable Services

Case Study on Accounts Receivable Services

From this case study, you'll learn how we helped a healthcare company's accounts receivable and cash flow to recover.

Read more


Hello, I wanted to reach out to you directly and express my gratitude for the hard work that the Data team, as well as the AR team, has done with EJ practice. I have pushed both teams extremely hard over the past month and their efforts, as well as ours, have paid off.

RCM Account Manager,
EMR System Provider, FL, USA
More Testimonials »

Outsource Patient Advice and Liaison Services to Outsource2india

Outsource2india has 25 years of experience in patient advice and liaison solutions. Over two decades, we have grown from a humble firm to an enterprise offering medical billing and patient advice and liaison services. We have edged out most of the competition to clinch the top spot as a trusted partner among top healthcare providers across the US and Asia. We offer the most expansive portfolio of patient advice and liaison solutions than other providers with an undisputed record of a 98 percent success rate. Having streamlined so much of the back-end process, we have been able to bring an immense sense of achievement at reasonable rates.

If you are looking for patient advice and liaison services in India, get in touch with our experts now.

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