Virtual Healthcare BPO Services

Virtual Healthcare BPO Services

A certified virtual healthcare BPO agent will work side-by-side with your practice to handle your back-end tasks to free up your team to field more priority roles starting at $1600 per month

Running a healthcare business and setting up the process for scaling is a herculean task. It can intimidate even the most established healthcare providers to an extent where outsourcing virtual healthcare BPO services might seem a better alternative. Doctors and healthcare workers juggling multiple administration functions is the last thing hospitals need especially when pandemics and emergencies call for more hands to provide patient care. In such scenarios, the better way to ensure preparedness is to outsource virtual healthcare BPO services. In doing so, you leave the reoccurring and other specialized tasks to experts so they can manage healthcare back-office roles to add bandwidth to your in-house team. Our virtual healthcare BPO company is a proponent of healthcare BPO technology and we do our part to reduce attrition and staff burnout in a busy healthcare institution.

Outsource2india has 24 years of experience in providing virtual healthcare BPO services and over time, we have delivered above the client expectations by leveraging a host of healthcare back-end technologies and adopting modern philosophy. Our operations are compliant with the local and international laws governing the operation of healthcare back-end and have helped save thousands of dollars for small and big clients.

Virtual Healthcare BPO Services

As an established virtual healthcare BPO services providing company, we provide a range of coding services to our clients. The most important services among them include -

  1. Development of Healthcare Web Applications

    Development of Healthcare Web Applications

    Digital adoption in healthcare institutions begins with web application development. The web app serves multiple purposes such as providing information and booking appointments to accepting patient medical data into the CRM. So it all begins with developing a front-end application with a functional interface, firewall, and database support that makes the user experience more intuitive. So, to develop the best web application, you will need a virtual healthcare BPO service provider like us because we have both the technology and the ability to undertake web application development to deliver finished apps and web projects within the stipulated time.

  2. Payment Collections

    Payment Collections

    At O2I, we offer a range of healthcare collection services that include automated online skip tracing via a national database using a computerized collection system to avoid clerical errors and inconvenience to patients. We also use reporting technology and ensure our methods are HIPAA compliant. We help care providers to have increased cash flow by discovering insurance information. We have comprehensive awareness about third-party payers and their regulatory policies. At all times, we ensure full compliance with state and federal laws.

  3. Measurement of Patient Satisfaction

    Measurement of Patient Satisfaction

    We help you understand and measure the satisfaction of patients who have received care from your facility without mapping dedicated assessors to a unique patient list. We already have experts who can work as an extension of your team to contact recovering and outpatients for identifying service facets that appealed to them and those that didn't. We will assign scores to individual experience and measure collective results to create patterns so that it becomes easier to improve the service sequence. In the upcoming visit, the optimizations will improve the service outlook.

  4. Risk Assessment of Patient Health

    Risk Assessment of Patient Health

    Outsource2india's team of health risk assessment experts create a custom questionnaire to evaluate the health status of patients and aggregate personalized feedback to limit the provider's exposure and suggest healthcare products and services that meet individual purposes.

  5. Medicare and Medicaid Support

    Medicare and Medicaid Support

    As part of our virtual healthcare BPO services, we offer comprehensive Medicare and Medicaid support where we help patients understand their coverage and benefits upon successful completion of eligibility checks. We will provide complete support from scratch so patients are less inconvenienced in their time of need.

  6. Healthcare Surveys

    Healthcare Surveys

    The patient opinion helps providers to optimize the experience for new and existing patients in future visits. Not all patients are vocal about their experience and willing to provide instant feedback on hospitalization or consultation. Surveys, on the other hand, help them feel comfortable about sharing experience and if necessary provide recommendations that can be implemented.

  7. Complaint Addressing

    Complaint Addressing

    We will collect complaints from customers who have been unhappy with the care or paperwork. We will analyze the complaints and follow up case by case to attempt resolution of the problem.

Virtual Healthcare BPO Process We Follow

Being a top virtual healthcare BPO service provider, we are backed by experienced and qualified staff with in-depth knowledge of the process. Our healthcare BPO process consists of the following steps -


01. Development of Virtual Healthcare BPO Strategy

We will work with the client to define and create a virtual healthcare BPO strategy that is best suited for your practice


02. Negotiate Contracts

We discuss roles that can be handled by a virtual assistant as part of the virtual healthcare BPO and the contract will be finalized


03. Contract Implementation

Once the contract is negotiated, we will move on to implement the contract as per the SLA and map tasks to each agent or team of agents


04. Summarize and Optimize the BPO Process

After completion of the process, we will summarize our outcome and optimize the facets to improve the Service level


05. Submit Reports

We will compile reports on the process completed by our team of virtual experts

Other Services You Can Benefit From

Why Outsource Virtual Healthcare BPO Services to Outsource2india?

As a reputed Virtual Healthcare BPO service provider, our services offer the following benefits to our clients -

  • Affordable Solutions

    Our virtual healthcare BPO services are affordable and easy on your budget. So make sure you customize the service to claim the benefits.

  • Patient Data Security

    Being a top virtual healthcare BPO company, we are ISO/IEC 27001:2022 accredited in data security and take great care to ensure data security.

  • High-quality Contract Services to Lower Rate of Claim Denials and Rejections

    If you are worried about the agents offering the commitment just like your internal team, you needn't because our team will ensure you get the best service levels to boost collections.

  • Improve Compliance with Regulations and Contracting Guidelines

    We comply with the HIPAA rules and corporate regulations to ensure compliance with the guidelines as well as the laws prevalent in the area of operation.

  • Qualified Physicians and Contracting Staff

    We have remote workers who are highly qualified in healthcare BPO and are capable of meeting the time constraints.

  • Scalable Services

    We offer scalable virtual healthcare BPO solutions so that you have enough bandwidth just in case you are overwhelmed by the workload.

  • Quick Turnaround

    We work with the latest virtual healthcare BPO tools and technology so the results are quick without causing the delay.

  • Reliable Customer Support

    You can get in touch with us anytime, anywhere because we have an always-available team ready to take care of customer concerns and provide a timely response.

Client Success Stories

O2I Assisted a Florida-based Medical Billing Company with ICD-10 Implementation

O2I Assisted Medical Billing Firm with ICD-10 Implementation

O2I provided management training support to a billing company based in Florida. We helped them to migrate from the ICD-9 to the ICD-10 system.

Read more
Case Study on Accounts Receivable Services

Case Study on Accounts Receivable Services

From this case study, you'll learn how we helped a healthcare company's accounts receivable and cash flow to recover.

Read more


Hello, I wanted to reach out to you directly and express my gratitude for the hard work that the Data team, as well as the AR team, has done with EJ practice. I have pushed both teams extremely hard over the past month and their efforts, as well as ours, have paid off.

RCM Account Manager,
EMR System Provider, FL, USA
More Testimonials »

Outsource Virtual Healthcare BPO Services to Outsource2india

Outsource2india has over 24 years of experience in virtual healthcare BPO solutions. Over years, we have established ourselves as a leader in medical billing and Virtual Healthcare BPO process and have edged out the competition to claim the top spot as a trusted partner for most renowned healthcare providers and clinics across the US and Asia. We offer the largest portfolio of virtual healthcare BPO solutions than most other providers with a proven track record of 98 percent success. Having streamlined much of the back-end process, we have been able to bring immense satisfaction at reasonable rates.

If you are looking for virtual healthcare BPO services in India, get in touch with our experts now.

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