Are you frustrated with your internal call center operations? Are you looking for low-cost sales or customer support for your organization? If so, outsourcing your call center service requirements to the Philippines might be the perfect solution. Call centers in the Philippines can be a perfect start and an excellent option for low-cost sales and customer support which will also provide you with ample time to concentrate on your core activities.

With over one million call center agents working in the Filipino contact center industry, this small Southeast Asian country has truly become an outsourcing powerhouse. These call center agents provide customer support and sales to customers in the US and other western countries, as well as the Middle East and the APAC reegion. Our call centers in the Philippines have a proven track record of maintaining a high success rate and always keeping customers happy.

Call Center Outsourcing Philippines Services We Offer

Having a great customer support team is of utmost importance for any company. We can take care of all your needs through our delivery centers in popular cities like Davao, Cebu City, and Manila.

Some of the key call center outsourcing Philippines services we provide include -

1. Inbound Call Center Services in Philippines

   

   We understand the importance of providing an immediate and fruitful solution when a client makes an inbound call to the call center. Our contact center agents are extremely polite and knowledgeable and provide the following services and more -

   • Virtual Receptionist Services
   • Order Taking Services
   • 800 Answering Services
   • Up-selling and Cross-selling Services
   • Medical Answering Services
   • Claims Processing Services
   • IVR Services
   • Product Information Request Services
   • Phone Answering Services

2. Outbound Call Center Services in Philippines

   

   Our contact center agents are polite, have excellent language skills, and stay clear of spam lists while making outbound calls. They make solicited calls to subscribed users and ensure that the desired message is delivered to the right and interested audience. Our key services include -

   • Appointment Setting Services
   • Market Intelligence Services
   • Telesales and Customer Acquisition
   • Direct Mail Follow-up Services
   • CATI
   • Customer Satisfaction Surveys
   • Lead Generation Services
   • Disaster Recovery
   • Database Selling Services

3. Telemarketing Services in Philippines

   

   Our telemarketing service can help you market your products and services to existing and potential customers with ease. Our services include -

   • Telemarketing Lead Management
   • Up-sell/cross-sell Campaigns
   • Product promotion
   • Cold Calling Services
   • Research Surveys
   • Product Promotion

4. Technical Support Services in Philippines

   

   We have a well-trained and experienced team of networking experts that can handle all kinds of technical support requests. They have the required skills, expertise, and knowledge of IT infrastructure and networking to provide L1 and L2 support to clients from different verticals and domains. Some of the key services include -

   • Remote IT Support Services
   • Toll-free Customer Support

5. Multi-channel Contact Center Services in Philippines

   

   We understand and believe that clients should be provided with more than one means of communication to air their grievances and get their queries answered, and our multi-channel support services do just that. Our offerings include -

   • Video Chat Support
   • Email Support
   • Social Media Customer Support
   • Chat Support
   • Phone Support

6. Contact Center Services

   

   Our contact center services are provided by an experienced team of agents and management that will elevate the experience you provide to your customers.

7. Virtual Assistant Services

   

   We provide virtual assistants for a wide range of requirements. Our virtual assistants can be counted upon for both inbound and outbound facing roles.

8. Customer Support Services

   

   We provide customer support for a truly wide range of requirements. With our experience of 18 years, you can ensure that all your requirements will be addressed in the best way.

9. Lead Generation Services

   

   We have been in the lead generation business for over 18 years during which we have utilized proven workflows to generate high-quality leads.

10. Call Center Monitoring Services

    

    Our call center monitoring support has helped numerous clients streamline their call center operations and achieve productivity boosts.

Key Reasons to Choose Our Call Center Solutions Philippines

Outsourcing call center services to us gives you access to trained Filipino contact center agents who have an excellent command over the English language and are well-versed in multiple languages, global cultural intricacies, and lifestyle. Some of the reasons for you to choose us include -

1. Affordable Prices

   We provide best-in-class call center services Philippines at highly affordable prices, allowing our clients to generate better revenues.

2. World-class Infrastructure

   We have access to state-of-the-art infrastructure which empowers us to provide the best quality support and resolve client issues faster.

3. Best Training Programs

   All our employees undergo the best and intense training programs which enable them to cater to clients in different languages and solve their queries at a much faster rate.

4. Hand Picked Call Center Agents

   Top quality services demand top quality agents! We follow a strict recruitment process to ensure that we hire only employees who have great communication skills and are also knowledgeable, creative, people-friendly, polite and calm under pressure.

5. Client Data Security

   We understand that data security is extremely important and maintain complete confidentiality of all the data the client shares with us such as personal contact details, bank-related details, addresses, etc.

6. Cultural Training

   Our call center agents are trained to cater to clients from different regions and imparted cultural and language training to help them understand and serve client requirements better.

7. Enhanced Customer Satisfaction

   We have a proven track record of serving our customers in the most effective and efficient manner ensuring enhanced customer satisfaction.

8. Cost-effective Services

   We provide best-in-class call center services Philippines at highly affordable prices, allowing our clients to generate better revenues.

Customer Success Stories

Leverage Our Contact Center Outsourcing Philippines Services

We are a leading provider of call center services as well as customer service outsourcing Philippines services for over 24 years.

• Apart from our global centers, we also have well-established contact centers in different cities of Philippines including Davao, Cebu City, and Manila.
• We have provided call center services Philippines to a variety of clients and therefore have a deep understanding of diverse requirements.
• Our call center outsourcing Philippines services help clients to save a considerable amount of costs and generate better revenues.
• Our transparent process helps clients to keep track of the entire project and streamline the entire process.

If you are looking for reliable, effective, efficient, and cost-effective Philippines call center services, look no further. Get in touch with us today!