Call Center Services in Philippines

Are you frustrated with your internal call center operations?

Are you looking for low-cost sales or customer support for your organization?

If so, outsourcing your call center service requirements to Philippines might be the perfect solution. Call centers in the Philippines can be a perfect start and an excellent option for low-cost sales and customer support which will also provide you with ample time to concentrate on your core activities.

With over one million call center agents working in the Filipino contact center industry, this small Southeast Asian country has truly become the outsourcing powerhouse. The call center agents provide customer support and sales for customers in the US and other western countries. Outsource2india's call centers in Philippines have a proven track record of maintaining a high success rate and keeping the customers happy at all times.

Services We Offer

Having a great customer support team is of utmost importance for any company. Providing good customer service and after-sales support is one of the key factors which determine the success of your organization. We, at Outsource2india, can take care of all your needs through our delivery centers in the popular cities including Davao, Cebu City, and Manila.

Some of the key contact center services we offer from our Philippines location include -

• Inbound Call Center Services in Philippines

  We understand the importance of providing an immediate and fruitful solution when a client makes an inbound call to the call center. Our contact center agents are extremely polite and knowledgeable, and hear the clients' concerns and queries patiently to provide them with a quick resolution. Some of our key inbound contact center services include -

  • Virtual Receptionist Services
  • Order Taking Services
  • 800 Answering Services
  • Up-selling and Cross-selling Services
  • Medical Answering Services
  • Claims Processing Services
  • IVR Services
  • Product Information Request Services
  • Phone Answering Services

• Outbound Call Center Services in Philippines

  Our contact center agents are polite and have excellent language skills, and stay clear of spam lists while making outbound calls. They make solicited calls to subscribed users, and ensure that the desired message to delivered to the right and interested audience. Our key services include -

  • Appointment Setting Services
  • Market Intelligence Services
  • Telesales and Customer Acquisition
  • Direct Mail Follow-up Services
  • CATI
  • Customer Satisfaction Surveys
  • Lead Generation Services
  • Disaster Recovery
  • Database Selling Services

• Telemarketing Services in Philippines

  Outsourcing telemarketing services to a reliable BPO company is a cost-effective method to bring in sales as compared to hiring in-house sales executives. O2I's telemarketing service can help you market your products and services to existing and potential customers with ease. Some of our services include -

  • Telemarketing Lead Management
  • Up-sell/cross-sell Campaigns
  • Product promotion
  • Cold Calling Services
  • Research Surveys
  • Product Promotion

• Technical Support Services in Philippines

  We have a well-trained and experienced team of networking experts which can handle all kinds of technical support requests. They have the required skills, expertise, and knowledge of IT infrastructure and networking to provide L1 and L2 support to clients from different verticals and domains. Some of the key services include -

  • Remote IT Support Services
  • Toll-free Customer Support

• Multi-channel Support Services in Philippines

  We understand and believe that clients should be provided with more than one means of communication to air their grievances and get their queries answered, and our multi-channel support services does just that. Our offerings include -

  • Video Chat Support
  • Email Support
  • Social Media Customer Support
  • Chat Support
  • Phone Support

7 Reasons to Choose Us for Your Call Center Services

We have been serving the call center industry for almost two decades now and have vast experience in serving clients from different domains. Outsourcing call center services to O2I gives you access to trained Filipino contact center agents who have excellent command over American English and are well-versed in multiple languages, global cultural intricacies, and lifestyle. Apart from catering to the American customers, our agents are also trained to communicate in popular global languages and create a lasting impression on the customers. Some of the reasons for you to choose us include -

1. Affordable Prices

   We provide the best-in-class call center services at highly affordable prices, allowing our clients to generate better revenues

2. World-class Infrastructure

   We have access to state-of-the-art infrastructure which empowers us to provide the best quality support and resolve client issues faster

3. Best Training Programs

   All our employees undergo the best and intense training programs which enable them to cater to clients in different languages and solve their queries at a much faster rate

4. Hand Picked Call Center Agents

   Top quality services demand top quality agents! We follow strict recruitment process to ensure that we hire only the employees who have great communication skills but are also knowledgeable, creative, people-friendly, polite and calm under pressure

5. Client Data Security

   We understand that data security is extremely important and maintain complete confidentiality of all the data the client shares with us such as personal contact details, bank-related details, addresses, etc.

6. Cultural Training

   Our call center agents are trained to cater to clients from different regions and imparted cultural and language training to help them understand and serve client requirements better

7. Enhanced Customer Satisfaction

   We have a proven track record of serving our customers in the most effective and efficient manner ensuring enhanced customer satisfaction

Outsource Call Center Services to Philippines

Outsource2india has been a leading call center service provider serving global clients for over 22 years. Apart from centers in India we also have a well-established contact center in different cities of Philippines including Davao, Cebu City, Manila, etc. We have worked with clients from different regions and continents and understand their language and culture very well and are able to serve them better.

Our cost-effective services help clients to save a considerable amount of costs and generate better revenues. Our transparent process helps clients to keep track of the entire project and streamline the entire process. If you are looking for a reliable, effective, efficient, and cost-effective call center service provider, then look no further. Get in touch with us today!