Are you frustrated with your internal call center operations? Are you looking for low-cost sales or customer support for your organization? If so, outsourcing your call center service requirements to the Philippines might be the perfect solution. Call centers in the Philippines can be a perfect start and an excellent option for low-cost sales and customer support which will also provide you with ample time to concentrate on your core activities.
With over one million call center agents working in the Filipino contact center industry, this small Southeast Asian country has truly become an outsourcing powerhouse. These call center agents provide customer support and sales to customers in the US and other western countries, as well as the Middle East and the APAC reegion. Our call centers in the Philippines have a proven track record of maintaining a high success rate and always keeping customers happy.
Having a great customer support team is of utmost importance for any company. We can take care of all your needs through our delivery centers in popular cities like Davao, Cebu City, and Manila.
Some of the key call center outsourcing Philippines services we provide include -
We understand the importance of providing an immediate and fruitful solution when a client makes an inbound call to the call center. Our contact center agents are extremely polite and knowledgeable and provide the following services and more -
Our contact center agents are polite, have excellent language skills, and stay clear of spam lists while making outbound calls. They make solicited calls to subscribed users and ensure that the desired message is delivered to the right and interested audience. Our key services include -
Our telemarketing service can help you market your products and services to existing and potential customers with ease. Our services include -
We have a well-trained and experienced team of networking experts that can handle all kinds of technical support requests. They have the required skills, expertise, and knowledge of IT infrastructure and networking to provide L1 and L2 support to clients from different verticals and domains. Some of the key services include -
We understand and believe that clients should be provided with more than one means of communication to air their grievances and get their queries answered, and our multi-channel support services do just that. Our offerings include -
Our contact center services are provided by an experienced team of agents and management that will elevate the experience you provide to your customers.
We provide virtual assistants for a wide range of requirements. Our virtual assistants can be counted upon for both inbound and outbound facing roles.
We provide customer support for a truly wide range of requirements. With our experience of 18 years, you can ensure that all your requirements will be addressed in the best way.
We have been in the lead generation business for over 18 years during which we have utilized proven workflows to generate high-quality leads.
Our call center monitoring support has helped numerous clients streamline their call center operations and achieve productivity boosts.
Outsourcing call center services to us gives you access to trained Filipino contact center agents who have an excellent command over the English language and are well-versed in multiple languages, global cultural intricacies, and lifestyle. Some of the reasons for you to choose us include -
We provide best-in-class call center services Philippines at highly affordable prices, allowing our clients to generate better revenues.
We have access to state-of-the-art infrastructure which empowers us to provide the best quality support and resolve client issues faster.
All our employees undergo the best and intense training programs which enable them to cater to clients in different languages and solve their queries at a much faster rate.
Top quality services demand top quality agents! We follow a strict recruitment process to ensure that we hire only employees who have great communication skills and are also knowledgeable, creative, people-friendly, polite and calm under pressure.
We understand that data security is extremely important and maintain complete confidentiality of all the data the client shares with us such as personal contact details, bank-related details, addresses, etc.
Our call center agents are trained to cater to clients from different regions and imparted cultural and language training to help them understand and serve client requirements better.
We have a proven track record of serving our customers in the most effective and efficient manner ensuring enhanced customer satisfaction.
We provide best-in-class call center services Philippines at highly affordable prices, allowing our clients to generate better revenues.
A leading mortgage lender approached us for professional appointment setting services to help them funnel warm leads to their in-house sales team.
Read moreOur appointment setting team was approached by a licensed US-based mortgage lender to assist them with appointment setting services for their mortgage clients.
Read moreWe would like to appreciate your good work and the endless hours of service that you have dedicated to our company. You have all those affluences which accolades in a good and honest company.
Executive Team, A Leading Medical Coaching Institute More Testimonials »We are a leading provider of call center services as well as customer service outsourcing Philippines services for over 24 years.
If you are looking for reliable, effective, efficient, and cost-effective Philippines call center services, look no further. Get in touch with us today!
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at:
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
Flatworld Mortgage Solutions LLC
116 Village Blvd, Suite 220, Princeton, NJ 08540
135 Camino Dorado, Suite 7, Napa, CA 94588.