Outsource Chat Support Services

Transform your chat support with instant response and higher accessibility while maintaining full control over your customer data.

Web users appreciate quick responses. At Outsource2india, we offer just that with our online chat support services. Our team ensures seamless hand-offs between agents to help you offer real-time chat assistance and build lasting customer relations without stretching your support teams.

Get chat support features like intelligent routing, sentiment analysis, and CRM integration to facilitate personalized and context-aware interactions that enhance user experience. Whether you want to embed advanced live chat capabilities into your apps and websites or switch to a blended model that combines the capabilities of AI chatbots and live agents, we deliver futuristic and failproof solutions. Our live chat support outsourcing solutions can be easily plugged into your existing software and systems.

Outsource live chat support services to us and get customized in-app conversation support to connect with your customers instantly and drive higher engagement.

24/7 Live Chat Support Services We Offer

Our live chat operators are equipped to provide a comprehensive range of services to help you strengthen your brand and promote growth.

• Video Chat Support

  
  

  1. Live video support with screen sharing
  2. Encrypted video connections for security
  3. High-definition streaming for visual clarity

• Live Customer Support

  
  

  1. 24x7 Real-time chat customer support
  2. Personalized support with CRM integration
  3. Instant response through live chat windows

• Business Chat Support

  
  

  1. Professional assistance with chat workflow automation
  2. Enterprise-level CRM data security and confidentiality
  3. Omni-channel integration for seamless communication

• Web Chat Support

  
  

  1. Browser-based chat with low latency
  2. Cross-platform availability for broader access
  3. Real-time analysis for monitoring performance

• Live Managed Chat Support

  
  

  1. Prompt support by professional chat operators
  2. SLA-backed response times to achieve customer delight
  3. Live monitoring with quality checks to meet customer needs

• Lead Generation Chat Support

  
  

  1. Customized interaction to warm up prospects
  2. Chat support for qualifying potential leads
  3. Integration with CRM to capture lead details

• Inbound Live Chat Support

  
  

  1. Quick resolution of incoming queries
  2. Multi-language support for worldwide reach
  3. Seamless visitor tracking with behavior insights

• Social Media Chat Support

  
  

  1. Customer support through social media chats
  2. Unified messaging for quicker response management
  3. Social listening tools for proactive engagement

• Chatbot Integration

  
  

  1. Automated chat support for round-the-clock availability
  2. AI Chatbots with natural language processing capabilities
  3. Seamless integration with current CRM systems

Additional Services You Can Benefit From

Why Should You Choose Our Chat Support Company?

As one of the most experienced live chat outsourcing companies serving global clients, we provide all-inclusive solutions encompassing CRM integration and helpdesk programs. Our tailored live chat support outsourcing services enable your business to assist customers across geographies and channels.

• Customizable Agent Assist Capabilities

  Outsourcing chat support gives you access to our assistive technologies such as real-time suggestion engines and contextual suggestions to maximize agent productivity and deliver consistent support.

• Rapid Deployment with Zero Disruption -

  We use custom APIS to provide rapid deployment with no downtime, ensure compatibility with your existing systems, implement seamless integration, and improve chat support.

• AI-Enabled Context-based Understanding -

  We use AI models that facilitate rich contextual understanding for improved customer conversations, driving significantly higher first-contact resolution rates.

• Dynamic Chat Automation -

  We implement chat automation that evolves in real-time to address customer requests, route them efficiently, and minimize wait times to enhance service quality.

• Predictive Behavioral Analytics -

  Our solutions analyze historical data and behavior patterns to forecast customer requirements and proactively resolve anticipated questions or issues.

• Multi-layer Feedback Loop -

  We create multi-layer feedback loops that learn from each interaction and feed those insights into ongoing improvement cycles and AI model training.

Client Success Stories

Chat Support Services to a UK-based Packers and Movers Firm

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Product Support Services to a Leading Network Security Company

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Try our chat support process outsourcing solutions to grow your business 24/7, drive repeat transactions, and increase positive reviews.