Excellent customer service begins with a superior help desk. This is where live chat support becomes crucial. Live chat support is a simple, synchronous communication system that helps minimize marketing costs, increase sales/conversions, and build long-term customer relationships. However, leveraging this optimally is easier said than done. Although most businesses use automation to provide live chat support, a personal touch is crucial to make your customers feel acknowledged. This is precisely where you should consider outsourcing live chat support services.
We are an experienced third-party provider offering professional live chat support services to businesses across the US and European markets. Our comprehensive support helps you deliver personalized assistance to customers through live chats for various queries related to technical/non-technical products and services.
Communicate with prospects in real-time, capture quality leads, and fuel your sales with our seamless live chat support.
Live Chat Support Services We Offer
The "customer satisfaction" era is long gone, and "customer delight" has taken its place. With this becoming the basic requirement, meeting customer expectations and providing timely responses gets increasingly challenging. However, you can accomplish customer delight with our 24/7 live chat support services, which include, but are not limited to, the following -
Integrate live chat with the social media platforms of your choice to turn your visitors into paying customers.
Help your retail customers find the right products or recommend suitable services through live chat support.
Sync live chat apps with your existing ecommerce store and respond to customer queries and requests in real-time.
Create an omnichannel experience to resolve customer issues quickly and improve remote technical support with video chat services.
Which Industries Can Benefit from Live Chat Support?
We offer technical and non-technical live chat support for clients in the following industries -
What Makes Us the Preferred Live Chat Support Company?
Live chat done right boosts conversions. This is exactly what sets us apart. We take care of all the minor and major aspects to provide personalized chat support. Here are some of the top benefits of choosing us -
- Information Security - We are an ISO/IEC 27001:2022 ISMS-certified chat support company and use secure, encrypted connections for all online chat services.
- Easy Customization - We allow you to customize the visual aspects of the chat window on the visitor's side and give your website a unique edge.
- Multilingual Chat Support - We offer chat services in multiple languages to make the customer comfortable while conversing.
- Experienced Chat Support Executives - Our experienced executives promptly answer live chat requests and handle multiple live requests simultaneously. We also have Microsoft Certified engineers to provide technical chat support.
- Real-time Website Monitoring and Traffic Analysis - We use Live Chat Operator Console. This helps us fortify our efforts by analyzing your website traffic to deliver efficient responses in real-time.
- Flexible Pricing - You can save up to 45% with our reasonable pricing models for single-operator and multi-operator accounts.
Resolve technical issues and provide uninterrupted customer service with our remote IT support services.
Technical Support Outsourcing
Deliver unwavering technical support services to your customers with our robust and timely solutions.
Facilitate seamless asynchronous communication and serve your customers better with our email support services.
Gain access to skilled executives who provide exceptional customer support with our professional services.
Client Success Story
O2I Provided Product Support Services to a Leading Network Security Company
We set up support operations such as voice support, chat support, and e-mail support for the client. Our services resulted in improved customer satisfaction and a reduction in operating costs.Read more
O2I Provided Customer Support to Online Medication Retailer
A leading online medication retailer was looking for a reliable customer support service provider. Our team provided the services within a quick time and helped the client save costs by almost 40%.Read more
Outsource Chat Support Services
We have no doubt that Outsource2india will be an asset and a trusted partner to any business that is looking for help with customer support.MD,
Skincare clinic, New Jersey, USA More Testimonials »
Managing staff to handle peaks and valleys can be challenging while serving your customers in real-time. Live chat support outsourcing makes it easier and more efficient. As a professional chat support provider, we offer live chat responses to customers on time every time. Besides outstanding customer support and improved customer experience, partnering with us saves operational expenses and staff management hassles.
Outsource chat support services to gain higher conversion rates, increase your online sales, and deliver an engaging experience at scale .
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- O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
- Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
- Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More
Frequently Asked Questions (FAQs)
What is Live Chat Support Outsourcing?
It’s a practice of delegating the operation and management of the live chat support to an external vendor. This enables businesses to offload their responsibilities of managing a support team and minimize their operational costs.
How much will live chat support services cost?
The cost of live cat support varies based on multiple factors, such as the complexity of the product/service being supported, the level of service needed, and the number of interactions. It may vary from a few dollars per hour to several hundred dollars.
How to choose the right live chat support company?
Choosing an outsourcing partner requires careful consideration of numerous aspects, including expertise, experience, service quality, flexibility, and scalability.
What are the benefits of outsourcing live chat support for your business?
Some key advantages of outsourcing live chat support services are cost savings, round-the-clock support, improved efficiency, and easy scalability.
What are the advantages of using live chat support for customer support?
Live chat facilitates instant and real-time communication between your customers and the support agents. Customers can get immediate responses to their inquiries, leading to faster problem resolution and a more positive customer experience.