Chat Support Services

Up your customer support game to boost sales and drive revenue with our round-the-clock live chat support services.

Excellent customer service begins with a superior help desk. This is where live chat support becomes crucial. Live chat support is a simple, synchronous communication system that helps minimize marketing costs, increase sales/conversions, and build long-term customer relationships. However, leveraging this optimally is easier said than done. Although most businesses use automation to provide live chat support, a personal touch is crucial to make your customers feel acknowledged. This is precisely where you should consider outsourcing live chat support services.

We are an experienced third-party provider offering professional live chat support services to businesses across the US and European markets. Our comprehensive support helps you deliver personalized assistance to customers through live chats for various queries related to technical/non-technical products and services.

Communicate with prospects in real-time, capture quality leads, and fuel your sales with our seamless live chat support.

Live Chat Support Services We Offer

The "customer satisfaction" era is long gone, and "customer delight" has taken its place. With this becoming the basic requirement, meeting customer expectations and providing timely responses gets increasingly challenging. However, you can accomplish customer delight with our 24/7 live chat support services, which include, but are not limited to, the following -

• Social Media Customer Services

  

  Integrate live chat with the social media platforms of your choice to turn your visitors into paying customers.

• Retail Customer Support Services

  

  Help your retail customers find the right products or recommend suitable services through live chat support.

• Ecommerce Customer Support Services

  

  Sync live chat apps with your existing ecommerce store and respond to customer queries and requests in real-time.

• Video Chat Services

  

  Create an omnichannel experience to resolve customer issues quickly and improve remote technical support with video chat services.

Which Industries Can Benefit from Live Chat Support?

We offer technical and non-technical live chat support for clients in the following industries -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

What Makes Us the Preferred Live Chat Support Company?

Live chat done right boosts conversions. This is exactly what sets us apart. We take care of all the minor and major aspects to provide personalized chat support. Here are some of the top benefits of choosing us -

• Information Security - We are an ISO/IEC 27001:2022 ISMS-certified chat support company and use secure, encrypted connections for all online chat services.
• Easy Customization - We allow you to customize the visual aspects of the chat window on the visitor's side and give your website a unique edge.
• Multilingual Chat Support - We offer chat services in multiple languages to make the customer comfortable while conversing.
• Experienced Chat Support Executives - Our experienced executives promptly answer live chat requests and handle multiple live requests simultaneously. We also have Microsoft Certified engineers to provide technical chat support.
• Real-time Website Monitoring and Traffic Analysis - We use Live Chat Operator Console. This helps us fortify our efforts by analyzing your website traffic to deliver efficient responses in real-time.
• Flexible Pricing - You can save up to 45% with our reasonable pricing models for single-operator and multi-operator accounts.

Client Success Story

O2I Provided Product Support Services to a Leading Network Security Company

We set up support operations such as voice support, chat support, and e-mail support for the client. Our services resulted in improved customer satisfaction and a reduction in operating costs.

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O2I Provided Customer Support to Online Medication Retailer

A leading online medication retailer was looking for a reliable customer support service provider. Our team provided the services within a quick time and helped the client save costs by almost 40%.

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Outsource Chat Support Services

Managing staff to handle peaks and valleys can be challenging while serving your customers in real-time. Live chat support outsourcing makes it easier and more efficient. As a professional chat support provider, we offer live chat responses to customers on time every time. Besides outstanding customer support and improved customer experience, partnering with us saves operational expenses and staff management hassles.

Outsource chat support services to gain higher conversion rates, increase your online sales, and deliver an engaging experience at scale .