Any business that aspires to grow in popularity and make profit over time needs a loyal client base to be able to establish itself as a brand. One of the aspects that play a major role in creating and maintaining this client base while also expanding over time is by improving the interaction between the company and the customers. Customer interaction services are one of the indispensable parts of the whole client relationship management process. Without having a full-fledged team in place for customer interaction management, you might be missing out on the simplest ways of retaining your clients. However, hiring a bunch of full-time employees can exert financial burden on your business. This is when outsourcing customer interaction services becomes the easiest solution.

Outsource2india has been a pioneering customer interaction service providing company for more than 24 years. With our ability to provide complete customer interaction services, we help ease the burden of client relationship management and communication for our clients so that they can focus on their key competencies without compromising on customer interaction management.

Customer Interaction Services We Offer

Outsource2india is one of the few companies that provide end-to-end customer interaction services in India as well as offshore. We are located across different parts of the world and our team of experts is capable of handling high demand while maintaining the same quality of customer interaction services no matter which part of the world our clients are from or what their business is about. Here are the several customer interactions services that we offer -

1. Inbound and Outbound Call Center Services

   

   We offer efficient inbound and outbound call handling services that cater to the needs of a range of industries like travel, airlines, banking, real estate, etc. We use the latest and the most advanced software to offer you quality services at an affordable pricing. Some of the software that we use are- HubSpot, Avaya, Zendesk, Talkdesk, Five9, among several others. We use Cisco IPCC, ICM software for optimized inbound and outbound call center services.

2. Email Support Services

   

   When you outsource email support services to us, you can effectively manage and address customer emails, ensuring timely resolution of queries, issues, and customer complaints. When the queries are answered quickly, it builds a sense of trust in how your clients and customers view your business. We are also equipped in case of upscaling needs.

3. Chat Support Services

   

   Many customers who looks for prompt action or help from companies like to make use of live chat services. When you leverage live chat support service in the right way, you can enhance customer satisfaction. We provide chat support services and our customer care experts can resolve your client queries via live chat so that you can turn your potential customers into loyal clients.

4. Telemarketing Services

   

   We make use of the best software to provide a range of telemarketing services so that you can reach new prospects and have better lead generation, eventually leading to increased revenues. We work with experienced and skilled customer support executives with a rich insight into cold calling, which enables us to reach useful targets and increase your sales. Some of the telemarketing services that we offer under our customer interaction services are as follows -

   • B2B Cold Calling Services
   • B2B Telesales Services
   • B2C cold Calling Services
   • Teleprospecting Services
   • Real Estate Cold Calling Services

5. Technical Support Services

   

   We offer technical support services to improve your relationship with customers by understanding your business requirements and the system variables. The various types of our technical support services are- customer sales and support services, pre-sales support services, post-sales support services, and enterprise technical helpdesk services. These are further divided into several sub-services. You can reach us to understand these services and their significance for your business in a better way.

6. Customer Helpdesk Services

   

   We offer professional customer helpdesk services that can help you in systematizing customer communication such that you can promptly respond to your customers. We use the best helpdesk software that are loaded with useful features so that we can automate a bunch of operations, making it easier to manage service requests from customers.

Other Services you can benefit from

Why Choose Outsource2india For Customer Interaction Services?

Outsource2india is the leading customer interaction service provider with over 24 years of experience in understanding what strengthens the relationship between companies and their clients. This rich cognizance has helped us provide useful customer interaction services to various clients. If you wonder what are the many ways in which you would benefit from our services, here are a few reasons why you should opt for our customer interaction services -

• Affordable Services

  With a range of customer interaction services that we provide, we price our services at affordable and flexible rates so that you don't have to worry about the budget. When you're opting for a few services out of all the customer interaction services, you only have to pay for the services you require.

• Multilingual Support

  We provide customer interaction services to clients from different parts of the world in different languages. You can contact us and let us know the language in which you want our customer interaction services.

• Improved Brand Reputation

  When you customers feel valued, they would trust your business and this would enhance customer loyalty. When our team of experts handle customer interaction operations for you, you can expect your brand reputation to increase manifolds.

• Prompt Response

  We have an entire team of professionals in place to ensure that all the customer queries that come your way are addressed promptly and on priority. We make use of automated systems and will have an efficient helpdesk set up for you to ensure prompt response.

• Single Point of Contact

  With a team of multiple professionals working diligently to offer customer interaction services for your business, we understand that it can get overwhelming for you to reach one specific executive from the team. This is why we appoint a project manager whom you can reach when you have any queries.

• 24/7 Assistance

  We value our clients just as much as we value your customers. You can reach us via calls, emails, and other channels and we promise to get back to you in the shortest span of time.

Client Success Stories

Outsource Customer Interaction Services To Outsource2india

Today, customer interaction management has penetrated the social media world as well. Digital customer interaction and client relationship management are no more limited to just one of the channels of your business. Customer interaction services require expertise and skills specific to the many operations pertaining to the service. This makes outsourcing customer interaction services the most ideal option to ensure there is no compromise in handling customer queries. Outsource2india is the ideal partner if you're looking for top-notch customer interaction outsourcing services. When you opt for our services, you're working with industry experts at the most affordable prices that otherwise would be impossible for you find in the market.

Get in touch with us now to improve your relationship with clients with our customer interaction services.