Increasing your existing customer base is the fastest way to achieve your short-term goals and grow your business. However, it costs 5 times more to attract a new customer than to retain an existing one. Outsourcing customer acquisition services is the key to expand your current market by leveraging disruptive technologies that help you surpass call barring and blocking apps. This is because established service providers use advanced tools and platforms, which you can use without additional expense.

At Outsource2india, our team of skilled business development representatives use time-tested omnichannel marketing strategies that map Voice of the Customer (VoC) to Critical to Quality (CTQ) metrics. This helps us build data-driven customer-centric processes and identify opportunities to acquire new customers. Whether you have a startup that just began onboarding new customers or an established business on a mission to attract a new audience, our telesales services can help you swiftly reach your goals.

Telesales Customer Acquisition Services We Offer

When it comes to outsourcing customer acquisition services, we use highly accomplished measures to improve the reliability of lead generation and telesales customer acquisition solutions. Our telesales personnel follow (Standard of Operations) SOPs outlined by Lean Six Sigma and use structured outreach approaches. Poka-Yoke procedures for error-profing are integrated into CRM systems to avoid inconsistencies in data handling and follow-up. Our services include -

1. Customized Inbound and Outbound Telesales Services

   

   Our team will make custom outbound calls and also take incoming calls regarding your business efforts. As a telesales customer acquisition service provider, our state-of-the-art CRM system will help you keep on top of every potential customer and their queries as and when they come.

2. Lead Generation

   

   Our lead generation services can result in more definitive appointments for your sales team. We create a focused message, research your target market, and ensure your value proposition is clearly defined when approaching new customers.

3. Online Market Research

   

   In order to ensure that every survey cycle is in line with customer-defined value outcomes and facilitate statistical root cause analysis, our research operations are based on VoC insights converted into CTQ metrics. Being a top telesales customer acquisition services providing company, we can take care of customer opinion surveys, customer satisfaction surveys, seminar evaluation surveys, employee surveys, mystery shopping, and blind surveys, etc.

4. Multi-media Campaigns

   

   We follow a Define, Measure, Analyze, Improve, and Control (DMAIC)-based lifecycle while executing campaign schedules, with quantifiable milestones and verified results at every stage. Our telesales team helps to reach out to your customers directly and run only during the campaign timeline for maximum effectiveness within a short period.

5. Customer Retention Services

   

   If you are bleeding customers or are facing increasing competition from young, upstart companies, our customer care & customer retention services can help. Our expert team of telecallers can help you retain customers by implementing a last-step retention strategy on-time and before the customer or client is lost forever.

6. Search Engine Marketing (SEM)

   

   By aligning SEM strategies with CTQ metrics that are mapped to VOC insights, digital reach is statistically evaluated and matched against conversion KPIs that influence revenue.

7. Cross-sell and Up-sell Programs

   

   Cross-selling and Up-selling programs are 5 times cheaper to conduct as compared to the new custom acquisition while helping you provide better customer service and gain better profits.

8. Other Specialized Telesales Services

   Apart from the above, we also provide the following telesales customer acquisition support services -

   • Product Information Requests
   • Project Detection & Qualification
   • Appointment scheduling
   • B2B & B2C Telesales
   • Database Creation and Update
   • Appointment Scheduling
   • Workflow Management
   • Email Confirmation and Follow-Up
   • Fulfillment and Payment Processing
   • Personal Contact Programs

Call Center Software We Use

Telesales Customer Acquisition Process We Follow

Backed by our experience in working with industry leaders and startups around the world to develop their telesales customer acquisition and retention strategy, we give you the ability to scale your sales and marketing teams by powering multiple prospective processes in-house. This includes voice, email, web, and social media channels. Our 4-step process includes the following steps -

Our Clientele

We serve companies belonging to diverse industries such as (not limited to) -

Our Call Center Portfolio

Why Choose Outsource2india as a Telesales Customer Acquisition Service Providing Company?

We invest, recruit, and train the right kind of people as it is the key factor for high productivity, quality, and successful customer interactions. Specialized sales training is conducted for all executives to periodically ensure efficiency and accuracy in handling all customer queries and orders. We conduct follow-up actions based on the results and evaluate the performances and effectiveness of every marketing campaign routinely for maximum impact. Our cost-effective methods reduce operational costs for your company.

The DMAIC lifecycle governs KPIs using control charts and performance baselines, guaranteeing that all improvements are monitored through real-time CTQ measurements. Accent training is given to all our operators before they start working on a project. The objectives and deadlines of our customers are always met and guaranteed to super-size your sales figures.

Choosing our premier telesales customer acquisition services for your requirements will additionally provide you with the following benefits -

• Cost-effective Services

  If your marketing budget is a concern, outsourcing telesales customer acquisition services will bring you relief as you get to pick the service facets that suits you best.

• Quality Control

  We monitor the telesales interaction between our agent and your customer to ensure that the quality of engagement is consistent and on par with your expectation.

• State-of-art Technology

  We are equipped with the latest call center technology for delivering better service levels and experience.

• Rapid Turnaround

  Our turnaround times are fastest when compared to competitors because we work within the scope of the project guidelines and the stipulated time.

• Data Confidentiality

  It is part of the disclosure that we take care to ensure that your business or personal data isn’t revealed to any third-party sources without consent.

• Personalized Assistance

  We provide you personalized support to address any concerns. You may reach on priority and get a human agent to respond via phone call, email, or webchat.

• Effective Sales Strategy

  We use in-depth analytics which allows us to understand the behavior patterns of your customers and develop a sales strategy that is corroborated by strong data principles.

• Experienced Telesales Consultants

  Our team of professionals has enough experience to understand your organizational framework and requirements and help to sell your products and services to customers efficiently.

• Expert Customer Service

  With our experience in the field of telesales outsourcing, we can effectively plan and design a result-oriented customer acquisition strategy that can help push your business to greater heights.

• Domain Expertise

  With experience of more than 22 years in the field of call center services, we have the expertise and the required connections to help propel your efforts to the next level.

Other Services You May Benefit From

Client Success Stories

Outsource Telesales Customer Acquisition Services to Outsource2india

When you outsource outbound call center services to us, you can reach out to new customers and secure their attention through the best telesales customer acquisition and B2B appointment setting services in India. Our contact centers work 24/7/365 from multiple locations ensuring no opportunity is missed.

Whether you need customized acquisition solutions or want your strategy implemented with the help of an expert team of professionals, our cost-effective solutions can answer every business requirement.

Contact us right away for a quote and outsource telesales customer acquisition services now!