It is no secret that increasing your existing customer base is the fastest way to achieve your short-term goals and grow your business. It costs 5 times as much to attract a new customer than to keep an existing one, and therefore modern businesses need to look at alternative ways to attract new customers. Only around 40% of the companies in the US have an equal focus on both customer retention and customer acquisition, while the rest are unsure about how to leverage customer satisfaction numbers for better business growth. Acquiring new customers to expand your current market share is an uphill task that requires efficient sales personnel and well-planned infrastructure. Add to that the fact that today's disruptive technologies are making it more difficult to reach out to new customers who bar such calls using call blocking apps and your hands will be full with trying to handle such complications.
At Outsource2india, we help provide your company with cutting-edge telesales customer acquisition services that integrate omnichannel marketing strategies, helping you identify the exact opportunities to leverage for better business growth. With our help, you can build data-driven customer-centric business processes while making more informed decisions. Whether you have a startup that just started onboarding new customers, or an established business on a mission to attract a new audience, our telesales services can help you reach your goals in a very short period.
Telesales Customer Acquisition Services We Offer
When it comes to outsourcing customer acquisition services, there is no need to waste time trying random tactics that only eat up more of your time and money. With our help, you can focus on developing your product while leaving the lead generation and telesales customer acquisition solutions to our expert telesales team. Our team of telecallers is armed with in-depth information about your product and service catalog and have access to the latest digital tools and interactive CRM systems to increase overall efficiency. Our services include -
Customized Inbound and Outbound Telesales Services
Our team will make custom outbound calls and also take incoming calls regarding your business efforts. As a telesales customer acquisition service provider, our state-of-the-art CRM system will help you keep on top of every potential customer and their queries as and when they come.
Our lead generation services can result in more definitive appointments for your sales team. We create a focused message, research your target market, and ensure your value proposition is clearly defined when approaching new customers.
Online Market Research
Our telesales team is extremely capable of handling various market research techniques to help you customize your offerings as per consumer demands. Being a top telesales customer acquisition services providing company, we can take care of customer opinion surveys, customer satisfaction surveys, seminar evaluation surveys, employee surveys, mystery shopping, and blind surveys, etc.
A successful telesales campaign requires a well-put-together plan combined with efficient execution. Our telesales team helps to reach out to your customers directly and run only during the campaign timeline for maximum effectiveness within a short period.
If you are bleeding customers or are facing increasing competition from young, upstart companies, our customer care & customer retention services can help. Our expert team of telecallers can help you retain customers by implementing a last-step retention strategy on-time and before the customer or client is lost forever.
Search Engine Marketing
With more than 90% of the people looking on the internet to change their service provider, our effective SEM strategies can help you target a wide demographic of customers within a short time frame.
Cross-selling and Up-selling programs are 5 times cheaper to conduct as compared to the new custom acquisition while helping you provide better customer service and gain better profits.
Other Specialized Telesales Services
Apart from the above, we also provide the following telesales customer acquisition support services -
- Product Information Requests
- Project Detection & Qualification
- Appointment scheduling
- B2B & B2C Telesales
- Database Creation and Update
- Appointment Scheduling
- Workflow Management
- Email Confirmation and Follow-Up
- Fulfillment and Payment Processing
- Personal Contact Programs
Call Center Software We Use
Call Center Staffing CalculatorCalculate staffing & costing for your project
Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guide
Telesales Customer Acquisition Process We Follow
Backed by our experience in working with industry leaders and startups around the world to develop their telesales customer acquisition and retention strategy, we give you the ability to scale your sales and marketing teams by powering multiple prospective processes in-house. This includes voice, email, web, and social media channels. Our 4-step process includes the following steps -
Create the Right Database
We work with our clients to identify the best possible list of prospective clients or customers based on data analytics and history. Based upon your requirements we can create a database consisting of strictly local people, or a global list so that you can target multiple different countries where your operations are based.
Lead Nurturing through Marketing Automation
Getting leads is not enough, as not all of them are created equal. Based upon their nature or requirements, so leads might be easy to secure while others might take a long time. Our professionals nurture your leads and ensure minimal leads are lost, and our marketing automation techniques allow you to focus on important tasks while allowing the automated process to help you out.
Employ Omnichannel Approach
Once we have the list ready, we reach out to those prospects not only through telecalls but, as per your requirement, we employ multiple channels such as email, social media, etc. to contact prospective customers.
Powerful CRM Pipeline
Our CRM and marketing tool is a high-tech, industrially-recognized software that allows you a birds-eye view of all that is going on in your telesales customer acquisition process. Through this CRM, we can manage your leads, directly collaborate with your sales team, monitor campaigns, nurture clients, and business relationships, etc.
We serve companies belonging to diverse industries such as (not limited to) -
Online & Retail
Consumer Catalog Companies
Resellers of Consumer
& Business Products
Our Call Center Portfolio
Why Choose Outsource2india as a Telesales Customer Acquisition Service Providing Company?
We invest, recruit, and train the right kind of people as it is the key factor for high productivity, quality, and successful customer interactions. Specialized sales training is conducted for all executives to periodically ensure efficiency and accuracy in handling all customer queries and orders. We conduct follow-up actions based on the results and evaluate the performances and effectiveness of every marketing campaign routinely for maximum impact. Our cost-effective methods reduce operational costs for your company.
Performance indicators and quality standards are maintained throughout the entire customer acquisition strategy. State-of-the-art technology and back-up systems to ensure constant customer contact. Accent training is given to all our operators before they start working on a project. The objectives and deadlines of our customers are always met and guaranteed to super-size your sales figures.
Choosing our premier telesales customer acquisition services for your requirements will additionally provide you with the following benefits -
If your marketing budget is a concern, outsourcing telesales customer acquisition services will bring you relief as you get to pick the service facets that suits you best.
We monitor the telesales interaction between our agent and your customer to ensure that the quality of engagement is consistent and on par with your expectation.
We are equipped with the latest call center technology for delivering better service levels and experience.
Our turnaround times are fastest when compared to competitors because we work within the scope of the project guidelines and the stipulated time.
It is part of the disclosure that we take care to ensure that your business or personal data isn’t revealed to any third-party sources without consent.
We provide you personalized support to address any concerns. You may reach on priority and get a human agent to respond via phone call, email, or webchat.
Effective Sales Strategy
We use in-depth analytics which allows us to understand the behavior patterns of your customers and develop a sales strategy that is corroborated by strong data principles.
Experienced Telesales Consultants
Our team of professionals has enough experience to understand your organizational framework and requirements and help to sell your products and services to customers efficiently.
Expert Customer Service
With our experience in the field of telesales outsourcing, we can effectively plan and design a result-oriented customer acquisition strategy that can help push your business to greater heights.
With experience of more than 22 years in the field of call center services, we have the expertise and the required connections to help propel your efforts to the next level.
Other Services You May Benefit From
Client Success Stories
Outsource2india Provided Advanced IT Support to a UK-based Motorcycle Insurance Company
We offer L1, L2, and L3 support to our client and scaled our IT solutions to 90% from a mere 30% for Uk’s top motorcycle insurance company.Read the Case Study
O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company
Our inbound support agents offered technical support to a leading IT services company. Our team enabled the client to cope with the bottleneck and had their services streamlined.Read the Case Study
Outsource Telesales Customer Acquisition Services to Outsource2india
I'm impressed! :) You ladies and gentlemen are doing fantastic work. Thank you so much!Reservations Supervisor,
Travel Website Company, CA More Testimonials »
When you outsource outbound call center services to us, you can reach out to new customers and secure their attention through the best telesales customer acquisition and B2B appointment setting services in India. Our contact centers work 24/7/365 from multiple locations ensuring no opportunity is missed.
Whether you need customized acquisition solutions or want your strategy implemented with the help of an expert team of professionals, our cost-effective solutions can answer every business requirement.
Contact us right away for a quote and outsource telesales customer acquisition services now!
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- Optimizing Customer Journey through Efficient e-Commerce Product Catalog Management
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