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Customer Loyalty Management Services

Outsource Customer Loyalty Management Services

Luring customers is one thing and keeping them closer is another. Retain your best customers with our reliable customer loyalty management services

Are you showering your loyal customers the attention they deserve? How well do you know your loyal customers? You can do more to retain your best customers by turning to a customer loyalty management services provider like us. We take a holistic approach to prevent your valuable clients from going over to the competition.

Outsource2india can turn your customers into brand advocates by offering them much more than a simple loyalty program. We provide robust customer loyalty management services and actionable insights for customizing promotions, subscription upgrades, and reward points. Maintain a healthy list of loyal clients and drive revenue by getting your database scrubbed by our B2B data cleansing specialists. Additionally, we can send personalized multichannel messages to your clients, so they can navigate back to you for repeat business.

Customer Loyalty Management Services We Offer

At Outsource2india, we do not cut corners; instead, our agents will handle disruptions with smart customer loyalty management technology and analytical expertise. We will evangelize your brand to customers who are highly valuable via email, phone call, and SMS. This will empower your business to make healthy revenue and renew clients' interest. Our customer loyalty management services include the following -

 Launching offers or discounts aftermarket analysis
 Creating loyalty programs
 Engaging customer service
 Dispute resolution
 Introducing new plans or upgrades
 Workflow management
 Reporting and analysis of customer reports
 Multichannel marketing
 Risk analysis
 Data cleansing
 Data appending

Industries We Cater To

As a top-tier customer loyalty management services provider, we serve a wide range verticals that include -

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Customer Loyalty Management and Retention Process

At Outsource2india, we follow practices that adhere to industry standards. Therefore, we are a provider of top-notch customer loyalty management services in India. It is our intent to carry out customer loyalty management and retention services with maximum transparency so that you can get a clear insight into efforts that make up our highly coveted customer loyalty management services. This service is implemented as follows -


01. Requirement Gathering

We will work side-by-side with your team to gather requirement. This would help us identify your loyal clients for multichannel communication


02. Refreshing Your Database

We will scrub your database and append the list with up-to-date information for planning a contact strategy


03. Customized Communication

We will send customized communications with offers, service upgrade options, and other benefits that will entice your clients to extend their commitment towards your business


04. Reporting

We will furnish high-quality reports and insights that will help you plan your next move in forging strong client relationships

Other Services You May Benefit From

Why Should you Outsource Customer Loyalty Management Services to Outsource2india?

Outsource2india takes the unconventional path to drive value into the minds of your existing clients so that they can make future decisions to get rewarded. This is exactly how we will help you monetize our customer loyalty management services. Apart from our contact strategy, we are a top choice for many other reasons such as -

  • Certified Customer Loyalty Management Services Provider

    Outsource2india is an ISO 9001:2015 certified company that exploits eccentric strategies to keep your best customers warm for repeat business.

  • Data Security

    Outsource2india is familiar with potential risks that accompany data warehousing and its management. We follow a robust strategy to protect your confidential data from elements intending harm. Our effort towards data security has earned us ISO/IEC 27001:2022 certification.

  • High Accuracy and Quality Service

    The service we offer is highly reliable and robust so that you can multiply the revenue in quick TAT. We carefully analyze your business scenario before recommending a contact strategy that will land your good customers and help you keep existing ones closer.

  • Short Turnaround

    When you outsource customer loyalty management services to Outsource2india we will shorten the time you spend waiting to close sales with returning customers. We render fast services that will fuel the growth in business.

  • Scalability

    outsourcing customer loyalty management services will help you build traction with customers because our services are scalable with ease.

  • Pocket-friendly Pricing Options

    O2I's offshore customer loyalty management services can bring excellent value to your business if you have budgetary constraints. With flexibility in pricing, you can choose a right-fit solution we will help you customize the service to stay on top of the best opportunity.

  • Single-point of Contact

    You will be assigned a dedicated point of contact who will assist you personally with care and concern. Our fixed contact specialist will be well-acquainted with the project, so you stay informed about freshest development.

  • Experienced Team of Contact Center Agents and Managers

    We have a team of high-skill contact center agents and marketing specialists who can accurately interpret client problems and formulate solutions to hoist your customers from business challenges. Our agents possess over 10 years of experience in customer loyalty management services.

  • Modern Infrastructure

    We have modern technology, contact center, and security infrastructure that efficiently offer to back our call center experts for better productivity. In this way, you can get quality results without being concerned about accuracy.

  • Secure Data Exchange

    We facilitate data sharing via highly secure FTP and VPN that would allow you to send and receive contact database without compromising its integrity.

  • Round-the-clock Availability

    We operate multilingual contact centers where customer-friendly agents offer committed support to you on a 24/7/365 basis. We can support via the phone call, email, or chat support to resolve most challenges irrespective of the complexity.

Client Success Stories

O2I Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

Outsource2india Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

Elevating the service levels from 30% to a colossal 90% is a milestone achieved by a UK insurance company with O2I's L1, L2, and L3 IT support.

Read the Case Study
O2I Provided Inbound Technical Support Help Desk Services to an IT Services Company

O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

Inbound technical support was provided to a reputed IT company where O2I's team of technical specialists processed inbound queries.

Read the Case Study

Outsource Customer Loyalty Management Services to O2I - Call Center Experts

Customer Testimonials

I'm impressed! :) You ladies and gentlemen are doing fantastic work. Thank you so much!

Reservations Supervisor,
Travel Website Company, CA
More Testimonials »

Outsource2india has had 25 years of industry exposure to dynamic call center landscape. We have proven expertise in call center solutions. Our customer loyalty management services are offered to businesses that deal with loyal customers. Since we see more value in nurturing the interest of returning customers we have a specialized in a unique contact strategy that will help you add more revenue to your business. Our value for money customer loyalty management solution will help you further your business with the best customers. The other services we offer include telemarketing services, inbound call center services, customer support services, and more.

Get in touch with us if you are ready to boost your business performance with customer loyalty management services.

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Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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Customer Loyalty Management Services FAQs

  • What is customer loyalty management?

    It is a process of recognizing the best customers and offering rewards to keep them closer to the brand. It includes special discounts, combo offers, or simply bonus points to redeem.

  • What does a loyalty manager do?

    A loyalty manager engages customers and nurtures relationships to ensure the customers are offered the best value and their requirements are fulfilled in exchange for brand loyalty.

  • What are the five stages of customer loyalty?

    1. Creating customer vision
    2. Weaving great experience
    3. Establishing a referral system
    4. Using technology
    5. Continuous improvement
  • Why is customer loyalty important?

    Businesses growth is mainly dependent on old customers repeating the order so customer loyalty improves revenue and brand authority.