Enquiry Handling Services

Enquiry Handling Services

Customers look to gather, analyze, draw out and assess their needs before making a buying decision. They can get most of the information online, however, what about their individual enquiries relating to your product/service? Do you have a concrete enquiry handling process at your organization? If no, outsource enquiry handling services to us.

Outsource2india is a pioneer outsourcing company offering comprehensive enquiry handling services in India. We are skilled in handling the enquiry logs where you will get the accessibility to scan through the enquiry lists and solve complex queries in a couple of seconds. We leverage our enquiry handling experts, well-organized work mechanisms and ultramodern tools to deliver high-quality enquiry handling services at low cost.

Enquiry Handling Services We Offer

Our services are intended to manage your customer's expectations by adapting and empathizing with their needs and demands and providing them with the most accurate product/service details. A few of the enquiry handling services that we offer include -

  1. Telephone Enquiry

    Telephone Enquiry

    Even though there are many ways customers can contact call center agents, touch-tone telephone is still popular. Whenever our agents receive a call for enquiry handling over the call, they leverage the computer system to provide fastest possible response and may automate the response, if needed.

  2. Email/Chat Enquiry

    Email/Chat Enquiry

    Most of the industries have moved or are in the process of moving towards online mode. Email/chat creates a perfect opportunity to grab your customer's attention. When you decide on outsourcing enquiry handling services to us, we can handle your customer's questions instantly while they are browsing and help them with a product or service related queries/request.

  3. Web Enquiry

    Web Enquiry

    We have an efficient execution team which works in tandem with the industry's guidelines to handle web enquiries exceptionally well. Our team will provide clients with super-fast response and resolution when they share their enquiries through web

  4. Information Handling

    Information Handling

    If your customer is looking for product/service information, we can work in close arrangement with them to provide clarifications to their enquiries over live chats, telephone, or emails. We can provide technical information, product usage, etc. to facilitate their buying decisions.

  5. Multi-language Voice Response

    Multi Language Voice Response

    We provide a plethora of multilingual voice-response solutions. Whether you require assistance in target marketing or expert voice talent, we make sure that your services/products are branded in the way you want.

  6. Dealer, Agent, or Distributor Locator


    Our offshore enquiry handling services also cater to your customers' need of zeroing down a dealer or distributor for your products.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

O2I is an expert enquiry handling company where we provide enquiry handling services to various industries and verticals. Some of these are mentioned below -

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate

Our Enquiry Handling Services Process

We have a systematic approach to receive and deal with the enquiries where the information is retained for future re-assessment. We strive to meet the timelines by understanding the circumstances of the enquiries and handling it promptly.

Listen Understand  

01. Listen and Understand

Our enquiry handling expert will listen to the customer and immediately empathize with their queries/issues to create a bond between you and the caller.

Analyze Enquiry  

02. Analyze Enquiry

We will analyze the enquiry to ascertain its type.

Offer Solution  

03. Offer Solution

We will offer your customer a solution to provide a remedy to his/her issue(s).

Execute Solution  

04. Execute the Solution

If the solution can be solved in one go, we will do that, otherwise, we will forward the request for resolution to an expert.

Follow Up  

05. Follow-up

We meticulously follow-up with each enquiry to ascertain that the customer is satisfied with our services.

Our Call Center Portfolio

Why Choose O2I for Enquiry Handling Services?

We are in the enquiry handling industry for almost two decades now. We have gained enough experience to cater to your customers' various enquiry handling requirements. Some of the advantages of taking enquiry handling services from O2I are -

  • Flexible Pricing Options

    With us, you have the freedom of choosing the pricing model. The model is based on factors such as the complexity of the enquiries resolved, a number of enquiries, call duration, etc. We also offer customizable enquiry handling services based on your niche needs.

  • 100% Information Security

    Outsource2india is an ISO 27001: 2013 certified company. It reflects our pledge towards protecting your financial, business, legal, technical, and personal data. Moreover, we conduct monthly information security training meetings to educate our workforces on the latest developments and guidelines of ISMS.

  • State-of-the-art Infrastructure

    At O2I, our enquiry handling specialists have access to ultramodern infrastructure in the form of uninterrupted network facilities, world-class office workstations, and the best-in-class call center apps and tools.

  • High Quality

    When you outsource enquiry handling services to us, you can be assured of getting high-quality enquiry handling services with a quick resolution time. All the enquiries are methodically followed-up and filed to provide your customers with the best enquiring experience.

  • Multilingual Language Support

    We have a gamut of enquiry handling executives who are well-versed in multifold languages. This allows us to resolve queries/requests in the language your customer prefers and create a long-lasting bond.

  • 24/7 Availability

    Our team of enquiry handling representatives is available 24/7/7 days a week. You can be sure that our executive will always be obtainable for calls or chats during your work hours, irrespective of the time-zone difference.

  • Experienced Team

    We have a total experience of 24 years in providing enquiry handling services. Our support executives exceed 200 in capacity and our management experience surpasses 100+ man-years. So, when you outsource enquiry handling services to us, you will be certain that your customers receive quick resolutions with utmost satisfaction.

  • Detailed Monthly Report

    Our enquiry handling approach is meticulous, and we provide monthly reports on the enquiries and resolutions that we handle. This can help you in establishing a better business approach and adopting a healthier marketing campaign, if necessary.

  • Ease of scalability

    At O2I, we have the required resource competence and wherewithal in terms of expertise and infrastructure. We have well-tuned systems and processes to scale-up your requirements when necessary. It will mitigate any obligations of paying extra.

Client Success Stories

O2I Provided Customer Support Services to an Online Medication Retailer

O2I Provided Customer Support Services to an Online Medication Retailer Helping Them Save 40% Costs.

One of the leading online medication retailers was facing problems with its customer support services. Our team provided effective solutions at affordable prices. Read the entire case study.

Read the Case Study

Customer Testimonials

I concur that we have used Outsource2india Call Center services, during which time they have provided our business with excellent support in the areas of marketing, data research, lead generation, and customer service

Excerpt from a recommendation letter, Spokesperson,
Online Advertising Company, Amsterdam, Netherlands
More Testimonials »

Outsource Enquiry Handling Services to Outsource2india

Outsource2india has been a pioneer in delivering high-quality call center services including enquiry handling services and a gamut of lead generation services to its global clients. We recognize the importance of addressing customer enquiries and have employed expert execution team who provides precise, timely, and dependable enquiry handling services to industries of all sizes.

At Outsource2india, we not only resolve your customer's issues through enquiry handling assistance but also help in building a long-lasting bond. Moreover, we can support to cross-sell or up-sell your products and services. Get in touch with us today for an efficient, reliable, and cost-effective enquiry handling services.

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Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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