Customers look to gather, analyze, draw out and assess their needs before making a buying decision. They can get most of the information online, however, what about their individual enquiries relating to your product/service? We can build and deploy a process-driven solution that is verified using Lean Six Sigma controls and (Voice of Customer) VoC-to-CTQ (Critical-to-Quality) mapping if your organization does not yet have a standardized workflow for receiving inquiries.

Outsource2india is a pioneer outsourcing company offering comprehensive enquiry handling services in India. We are skilled in handling the enquiry logs where you will get the accessibility to scan through the enquiry lists and solve complex queries in a couple of seconds. Following verified enhancements within the (Define, Measure, Analyze, Improve, and Control) DMAIC lifecycle, we implement skilled inquiry-handling specialists within standardized workflows, bolstered by error-proofing methods (Poka-Yoke) to reduce failure points.

Enquiry Handling Services We Offer

Our services are intended to manage your customers' expectations by adapting and empathizing with their needs and demands and providing them with the most accurate product/service details. A few of the enquiry handling services that we offer include -

1. Telephone Enquiry

   

   Even though there are many ways customers can contact call center agents, touch-tone telephones are still popular. Agents adhere to a standardized protocol for handling inquiries optimized using Lean Six Sigma best practices. Automation is only included once the response process has been stabilized and verified.

2. Email/Chat Enquiry

   

   Most industries have moved or are in the process of moving towards online mode. Email/chat creates a perfect opportunity to grab your customer's attention. When you decide on outsourcing enquiry handling services to us, we have standardized our email and chat processes to guarantee prompt responses, reduce Non-Value-Added (NVA) steps, and enable consistent CTQ fulfillment in line with real-time VoC inputs.

3. Web Enquiry

   

   We have an efficient execution team which works in tandem with the industry's guidelines to handle web enquiries exceptionally well. Our team will provide clients with super-fast response and resolution when they share their enquiries through web Information Handling

4. Information Handling

   

   If your customer is looking for product/service information, by using a specified procedure that removes uncertainty and is set up for CTQ adherence, we expedite the delivery of technical information and help customers make well-informed decisions. We can provide technical information, product usage, etc. to facilitate their buying decisions.

5. Multi-language Voice Response

   

   We use standardized scripts and feedback loops to support our multilingual response services, guaranteeing consistency and lessening language-based variance in client contacts. Whether you require assistance in target marketing or expert voice talent, we make sure that your services/products are branded in the way you want.

6. Dealer, Agent, or Distributor Locator

   

   Our offshore enquiry handling services also cater to your customers' need of zeroing down a dealer or distributor for your products.

Call Center Software We Use

Industries We Cater To

O2I is an expert enquiry handling company where we provide enquiry handling services to various industries and verticals. Some of these are mentioned below -

Our Enquiry Handling Services Process

We have a systematic approach to receive and deal with the enquiries where the information is retained for future reassessment. We strive to meet the timelines by understanding the circumstances of the enquiries and handling it promptly.

Our Call Center Portfolio

Why Choose O2I for Enquiry Handling Services?

We are in the enquiry handling industry for almost two decades now. We have gained enough experience to cater to your customers' various enquiry handling requirements. Some of the advantages of taking enquiry handling services from O2I are -

• Flexible Pricing Options

  With us, you have the freedom of choosing the pricing model. In addition to being tuned to reflect NVA elimination strategies from prior projects, our pricing is closely correlated with effort-to-resolution ratios and adjusted for inquiry complexity. We also offer customizable enquiry handling services based on your niche needs.

• 100% Information Security

  Outsource2india is an ISO/IEC 27001:2022 certified company. It reflects our pledge towards protecting your financial, business, legal, technical, and personal data. Moreover, we conduct monthly information security training meetings to educate our workforces on the latest developments and guidelines of ISMS.

• State-of-the-art Infrastructure

  At O2I, our infrastructure supports Lean-aligned service delivery with robust call platforms and digitally visualized performance dashboards.

• High Quality

  When you outsource enquiry handling services to us, you can be assured of getting high-quality enquiry handling services with a quick resolution time. All the enquiries are methodically followed-up and filed to provide your customers with the best enquiring experience.

• Multilingual Language Support

  We have a gamut of enquiry handling executives who are well-versed in multifold languages. VoC insights are used to customize multilingual response workflows, which are then trained using standard call simulation procedures to ensure consistency across language variants.

• 24/7 Availability

  Our team of enquiry handling representatives is available 24/7/7 days a week. You can be sure that our executive will always be obtainable for calls or chats during your work hours, irrespective of the time-zone difference.

• Experienced Team

  We have a total experience of 27 years in providing enquiry handling services. Our support executives exceed 200 in capacity and our management experience surpasses 100+ man-years. This methodology resulted in a 32.2% cycle time reduction in customer question resolution in a recent optimization project.

• Detailed Monthly Report

  Our enquiry handling approach is meticulous, and we provide monthly reports on the enquiries and resolutions that we handle. This can help you in establishing a better business approach and adopting a healthier marketing campaign, if necessary.

• Ease of scalability

  At O2I, we have the required resource competence and wherewithal in terms of expertise and infrastructure. We have well-tuned systems and processes to scale-up your requirements when necessary. It will mitigate any obligations of paying extra.

Client Success Stories

Outsource Enquiry Handling Services to Outsource2india

Outsource2india has been a pioneer in delivering high-quality call center services including enquiry handling services and a gamut of lead generation services to its global clients. We recognize the importance of addressing customer enquiries and have employed expert execution team who provides precise, timely, and dependable enquiry handling services to industries of all sizes.

At Outsource2india, we provide verified enhancements that boost customer confidence and open up cross-selling opportunities in addition to using CTQ-aligned frameworks to answer customer inquiries. Moreover, we can support to cross-sell or up-sell your products and services. Get in touch with us today for an efficient, reliable, and cost-effective enquiry handling services.