Outsource Multilingual Call Center Services

Increase your business reach to different parts of the world and boost sales by leveraging call center services in different languages starting at just $8 an hour

Language barrier-related customer attrition can be reduced with (Define, Measure, Analyze, Improve, and Control) DMAIC-aligned multilingual call center systems. Our (Voice of the Customer) VoC-to-CTQ (Critical-to-Quality) mapping service models at Outsource2india use precision-driven multilingual agents to bridge regional communication gaps.

Outsource2india is one such multilingual call center service providing company that can take care of all your requirements with ease. We have some of the most experienced and multilingual call center agents on board who can cater to all your needs. We leverage the power of the latest tools and software while delivering top-notch services.

Multilingual Call Center Services We Offer

Outsource2india has been one of the leading providers of multilingual call center services to global clients for over two decades now. With 25+ years of experience with LSS-driven processes, we have developed standardized procedures that lower communication NVA (Non-value Added) friction in international customer contacts. Some of the key multilingual call center services we offer include -

1. Multilingual Outbound Call Center Services

   

   Our team has the required skills and experience in providing quality outbound call center services to clients around the globe in multiple languages. We can help you with CATI services, loyalty management, market intelligence, customer follow-up, database selling, etc.

2. Multilingual Inbound Call Center Services

   

   Using standardized scripts and real-time dashboards, inbound workflows are stabilized to provide multilingual services like order taking, upselling, and IVR. These are tested under the control phase of Lean Six Sigma to assure consistency and reduce deviation.

3. Multilingual Lead Generation Services

   

   Lead generation can be a cumbersome task when dealing with people from different regions and various cultural backgrounds. We have the required skills to help you get quality leads by communicating with your clients in their native language.

4. Multilingual Telemarketing Services

   

   Services for multilingual telemarketing are carried out using specified CTQ measures that are in line with conversion objectives. To guarantee consistent delivery across demographics with varying cultural backgrounds, we use real-time process controls.

5. Multilingual Appointment Setting Services

   

   Appointment setting can be a time-consuming task when you don’t have multilingual support. Our team can help you with the right resources to tackle clients from different regions in their languages and provide you with the best quality appointment setting services.

6. Multilingual Monitoring Support

   

   Our team at O2I has the required bandwidth and resources to provide clients with the best quality call center monitoring support services in various languages. We leverage the power of the latest tools and deliver top-notch services within a quick time.

7. Multilingual Virtual Assistant Services

   

   Lean Six Sigma checklists and SOPs regulate all virtual assistant workflows, guaranteeing accurate, effective, and client-CTQ-aligned native-language job handling.

Other Services You May Benefit From

Why Choose O2I for Multilingual Call Center Services?

Outsourcing multilingual call center services to Outsource2india can give you access to a plethora of benefits that you can take advantage of. Some of the major reasons for you to choose us as your multilingual call center service provider are listed here -

• Affordable Pricing Options

  We provide our clients with highly flexible and affordable pricing options which will suit their business requirements and budget perfectly.

• Superior quality Services

  Being an ISO certified firm, you can rest assured that all the services delivered by us will be of superior quality and completely error-free.

• Best Infrastructure

  Infrastructure investments are intended to maintain process stability and visibility by mapping them to service CTQs.

• Data Security

  Being an ISO/IEC 27001:2022 ISMS certified firm, you can rest assured that all the data you share with us is completely safe in secure locations.

• Skilled Team

  Our team comprises some of the most talented and skilled multilingual call center agents who can cater to all your requirements with ease.

• SPOC

  All client feedback is directed into VoC-to-CTQ workflows by a dedicated SPOC, allowing for continuous improvement.

• Easily Scalable Services

  Our team has the required bandwidth to scale up the service requirements and ramp up the team size as and when the client needs it.

• Quick Turnaround

  LSS frameworks benchmark and improve cycle speeds, allowing for quicker reaction times without sacrificing quality.

• Round the Clock Support

  Our teams including the sales, marketing, customer support, and project management are available at all times to resolve any issues that you may face.

Client Success Stories

Provided Call Quality Monitoring to a Leading Tech Firm

Call monitoring services were provided to a US-based tech firm. The client's in-house calls were monitored with precision using audio recording devices and the client was delighted with the outcome.

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Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support

The internal ticketing and email support were provided to the client's customers. Our support helped in streamlining the client's workflow without disruptions.

Read the Case Study

Outsource Multilingual Call Center Services to Outsource2india

Outsource2india has been a pioneer in providing quality multilingual call center services in India and a gamut of other customer support services to global clients. Our team comprises some of the most experienced and skilled call center agents who are well-versed with multiple languages and can communicate well with clients in their native language. We leverage the power of the latest tools and technologies while delivering top-notch services.

Ready to transform your customer communication workflows through VoC-to-CTQ-driven multilingual support? Let's quickly run a Lean Six Sigma diagnostic to find measurable areas for improvement. Get in touch with us today!