Outsource Complaint Management Services

Outsource complaint management services to O2I for efficient customer relationship management starting at $8 an hour to retain your clients with prompt action on their complaints

Complaint management plays a Critical-to-Quality (CTQ) role in retaining clients by addressing VoC (Voice of the Customer) signals early. If this non-core process lacks structured governance, outsourcing to a Lean Six Sigma–aligned partner can ensure complaint resolution workflows are standardized and CTQ-compliant.

Outsource2india is one such complaint management service providing company with a rich experience of working with companies, both in India and from other parts of the world to improve their complaint management process. With the help of our complaint management services, you can resolve the complaints of your clients in no time, without missing any of the complaints, thus improving your reputation as a brand. As we take care of all the hard parts for you, you can focus on the core areas of your business.

Complaint Management Services We Offer

At Outsource2india, we work with a skilled team of customer care executives who are rigorously trained to deliver services under a DMAIC (Define, Measure, Analyze, Improve, and Control) framework, reducing variation and ensuring standardized workflows across channels. Our team is also trained from time to time so that they're up to date to provide complaint management services with perfection. Here are the services that we provide -

1. Automated Complaint Management System

   

   We use the best in class automated complaint management systems that make our services highly precise and accurate. These systems come with a variety of features and operations that simplify complex, time taking tasks while letting us shorten turnaround times. Features like exporting of the reports significantly reduce the workload for our team so that we can focus on other important tasks to make the complaint management process a lot more useful for you.

2. Multichannel Complaint Management

   

   We also offer multichannel complaint management solutions so that complaints coming from various channels can be managed and taken care of for our clients. We use the software that is suitable to successfully carry out multichannel complaint management while ensuring that all the complaints from all the channels and platforms are addressed.

3. Complaint Management Dashboard Development

   

   Creating a single complaint management dashboard can be tremendously useful for business owners who wish to have all the complaints monitored in one place. This can offer more control and hassle-free monitoring of complaints. We have a team of experts who specialize in developing customized complaint management dashboards as per the requirements of the clients.

4. Real-time Reports

   

   The systems that we use and create for our clients have an edge over the many other companies that provide complaint management services in India. Real-time reports support reduction in cycle time and missed complaints, improving first-contact resolution through statistical root cause visibility. In a comparable project we undertook, dashboard-led complaint visibility contributed to a 48.58% quality improvement tracked via CTQ metrics.

5. Ticket Creation and Reaction

   

   Ticket creation is one of the efficient ways of identifying any critical ratings that you get from satisfaction surveys for your clients. Such surveys give a better insight into what your clients think about your services, and any critical rating familiarizes you with aspects of your services that need to be worked upon. Our automatic ticket creation takes off the load to check for critical ratings manually. The dedicated team that handles these tickets get automatically notified, thus quickening the reaction and handling of the ticket along with successful resolution.

6. Integration

   

   Integrating the CRM and ERP systems can be a very useful step in better complaint management. We integrate CRM and ERP systems using Lean Six Sigma mapping techniques such as Value Stream Mapping (VSM), enabling clear tracking of CTQ-related complaint metrics against operational outcomes.

7. Improvements

   

   Improvements are documented through continuous monitoring dashboards and Lean metrics reviews, ensuring validated improvement and preemptive remediation. Automation and Lean governance resulted in a 30% reduction in documentation errors in one complaint resolution following a control phase redesign.

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Why Choose Outsource2india For Complaint Management?

Outsource2india is an experienced complaint management service provider that works with countless clients every day to help them manage and resolve their customer complaints promptly and methodically. We know very well how complaint management services can help companies constantly do better and improve their services so that customers have the best purchase experience. In addition to quality complaint management services, the following are the benefits that we offer when you opt for our services -

• Affordable Pricing Solutions

  Our complaint management services are priced very fairly to fit the budget of companies of all sizes. Our cost models are designed using Customer Value Added (CVA),Business value Added (BVA), and –Non-Value Added (NVA) mapping to align investment with client-facing value, eliminating hidden cost drivers.

• Information Security

  We are an ISO/IEC 27001:2022 certified company and all our services and processes comply with the international standards of quality and data security. We understand our responsibility when you trust us with the data pertaining to your company and services. Thus, we stringently follow all the data security measures to offer you complete information security.

• Prompt Action

  With a team of well-trained, fully equipped managers and customer care executives, we are always on our toes with a keen eye for customer complaints. With systematic planning in place, we take prompt action with the help of our unerring skills and insights.

• Cutting-edge Technology

  We leverage the best software and systems with high accuracy and a variety of features to offer you top-notch complaint management services. We also keep upgrading ourselves to make sure all the current features are put in use to offer you uncompromised services.

• Round-the-clock Assistance

  Our team of customer care service executives is always available to help you. Whether you have queries regarding our services or any other matter, you can always reach us via email, call, or our website. We will get back and resolve your query in no time.

Client Success Stories

Appointment Setting Services to a US-based Client

A leading US-based client was looking for an appointment setting service providing company. Our team provided them with services within a quick time.

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Telemarketing Services to a Leading Insurance Firm

A leading insurance firm wanted a partner who could help them with telemarketing services. We provided the client with cost-effective services.

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Outsource Complaint Management Services To Outsource2india

Outsource2india has garnered a lot of popularity in the past decade by constantly improving its services and getting better at the complaint management process with each passing day. We have a loyal client base that opts for our complaint management services along with numerous other services that we provide to keep businesses covered in all possible ways when outsourcing is deemed as the better option. Our expertise and years of providing these services have made us the leading and the most reliable complaint management service providing company in India as well as overseas. We are committed to providing all our clients with uncompromised complaint management solutions. We are equipped with an able team of experts and can handle multiple clients at the same time while providing the same quality of services and attention to each of our clients. When you outsource complaint management services to us, you have one less problem to worry about as we take care of customer complaints about you.

Contact us now and give your business the kind of complaint management services that it deserves.