The client operates in the software/IT sector and is based in Florida with an operating center in Washington DC.
The client was looking for a partner who could generate appointments with business entities and check whether they were interested in the client's services. We also needed to effectively coordinate with the services team. The client provided a list of contacts that included both existing customers as well as new qualified prospects.
The challenge was to provide skilled experts that could continually interact with inquiring customers and also properly coordinate with the sales team to get them to present demos to prospective customers as well as different options that best suit the customers' requirements.
We hired and trained a team of 3 agents that was able to meet the client's expectations and perform the tasks as per the plan.
The client has expressed his confidence in the performance of the team and is continuing to make full use of our high-quality services.
Outsource2india is a leading provider of a full range of call center services, including inbound and outbound and appointment setting, etc. Over our 23 years of operations, we have catered to clients from all over the world and from every industry. Our call center agents are highly experienced, trained, and committed to providing exceptional value that makes a positive difference to your organization.
If you are looking for high-quality and cost-effective call center services, get in touch with us today!