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Call Center Quality Monitoring

Outsource Call Center Quality Monitoring

Optimize call center performance and gain in-depth visibility into the digital experience of your contact center agents.

As a business owner, you must make sure that your call center infrastructure is performing at peak efficiency. You must determine the performance of each agent in providing acceptable and timely resolutions to your customer's issues. You need effective call center monitoring to establish a structured system to improve customer experience and generate the best ROI out of your call center unit. Are you wondering how to get started?

Consider outsourcing contact center quality monitoring support to optimize call center performance and gain visibility into the digital experience of your contact center agents. Our solutions offer next-level insights and in-depth visibility to the operations teams supporting modern contact centers in a cloud-enabled environment. Partner with us to improve customer service and maximize employee effectiveness.

Call Quality Monitoring Support Services We Offer

Outsourced call center quality monitoring solutions ensure top-notch services to your callers while reserving your focus on core business functions. Leverage our services to identify possible issues and rectify them before time -

  • Call Center Quality Management

    Call Center Quality Management

    Improve customer service and increase customer retention rate with our call center quality management services. Leverage every employee training opportunity to improve the employee experience.

  • Performance Monitoring

    Performance Monitoring

    Consistently deliver exquisite services with our intense call center performance monitoring. Detect underlying problems and resolve them before they escalate enough to become user experience hindrances.

  • Call Center Quality Monitoring Scorecard

    Call Center Quality Monitoring Scorecard

    Our meticulously formulated call center quality monitoring scorecards provide clear guidance to frontline agents. Our services help them understand the causes that drive negative customer feedback and address them.

  • Call Center Email Quality Monitoring

    Call Center Email Quality Monitoring

    We monitor the promptness of e-mail responses sent out by your call center agents. We design parameters to detect the correctness and effectiveness of each mail. We also review customer feedback on emails to boost performance.

  • Call Center Quality Monitoring Program

    Call Center Quality Monitoring Program

    Our call center quality monitoring programs record agent-customer interactions and perform quality checks at regular intervals. We analyze each response closely to ensure customer satisfaction and business impact.

  • Outbound Call Monitoring

    Outbound Call Monitoring

    We leverage the latest software to monitor outbound calls. We assess and help address compliance issues and facilitate employee development. Leverage our services to train your agents adequately.

  • Inbound Call Monitoring

    Inbound Call Monitoring

    When performing at peak levels, inbound call centers help businesses establish impactful customer interactions. Our call monitoring services ensure the optimal efficacy of your inbound contact center; we ensure that your customers become brand evangelists through unparalleled user experience.

  • Service And Process Audits

    Service And Process Audits

    We conduct periodic assessments of established call center processes, workflows, and guidelines. Our experts help identify gaps and glitches in your existing processes. By addressing these anomalies, you can ensure optimal call center performance.

Other Services you can benefit from

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Hire Us as Your Call Center Quality Monitoring Company

Our fast, effective, and quantifiable call center quality monitoring systems help boost performance and compliance. The key indicators of our services include -

  • Professional Call Center Monitoring Agents

    Our well-trained and highly experienced associates can monitor 8000+ calls per month. We score and log calls to identify performance trends that require prompt attention.

  • Advanced Capabilities

    We lend you a competitive edge in your domain. Our services include successful call monitoring programs, call listening, refined call scorecards, automatic scoring, and in-depth performance reports.

  • Rich Experience

    We have 25 years  of experience providing diverse call quality monitoring support services to companies across verticals. Our agents have the equipment to handle almost all possible scenarios.

  • 24/7 Support

    We provide call center quality monitoring solutions throughout the year, even on weekends and holidays.

  • Sophisticated Technology

    Our agents have access to the latest tools and software to monitor call quality. We have a dedicated intranet connection that enables us to provide quick and reliable services 24/7.

  • Assured Client Satisfaction

    Our specially trained support agents help reduce employee turnover. Also, we optimize schedules by monitoring metrics that affect call rates and agent performance. We exceed client expectations in every way.

Additional Services You Can Benefit From

Call Center Monitoring Services

Partner with us to get real-time call management capabilities to supervise and improve agent performance.

CCTV Monitoring Services

We offer the best-in-class video monitoring services that ensure onsite security on multiple fronts.

Auditing Services

Gain valuable insights into caller relations while managing high-call volumes with efficiency and professionalism.

Call Quality Analytics Services

We help you interpret every customer interaction and enrich your service levels with our call quality analytics services.

Customer Success Stories

Case Study on Appointment Setting Services Provided to a US-based Client

Appointment Setting Services to a US-based Client

A leading US-based customer was looking for a reliable and efficient appointment setting service provider. Our team delivered the best quality services to the client.

Read more
Case Study on Telemarketing Solutions to an Insurance Company

Telemarketing Services to a Leading Insurance Firm

A well-known insurance firm was looking for a reliable and cost-effective telemarketing service provider. Our team provided the client with cost-effective services.

Read more


Outsource2india has provided a 1st Line remote help desk service for us since August 2008. The service and SLA provided by Outsource2india have exceeded expectations.

Systems Manager,
Property Support Services Company in U.K.
More Testimonials »

Outsource Call Center Quality Monitoring to Outsource2india

We believe that the success of a business begins and ends with the customer. Now more than ever, customers are sensitive to the quality of services they receive from contact centers. With multiple competitors wooing them constantly, they are fast to migrate away from brands that do not deliver on their user experience expectations. So, we help global enterprises and Fortune 500 companies to ensure call center quality compliance. The benefits of our services include -

  • Lasting performance improvements
  • Proper evaluation of customer needs
  • Contact center management insights
  • Enhanced customer loyalty
  • Reduced employee turnover
  • Up to 40% cost-efficiency

Leverage our end-to-end call quality monitoring services to gain a competitive edge in your industry.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


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116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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