Deliver consistent, high-quality customer experiences by transitioning from manual workflows to digital agent solutions. At Outsource2india, we’ve deployed 200+ digital agents and chatbots—achieving validated improvements in accuracy (over 90%) and reducing dependency on manual interactions by up to 30%. Our Define, Measure, Analyze, Improve, and Control (DMAIC)-aligned implementation model enables full-capacity deployment in under 45 days, scalable across multiple languages. In less than 45 days we'll have your pilot program running in full capacity to provide value at a global scale in as many languages as possible.

Outssource2india's digital agent services use cognitive and smart chat technologies that are powered by AI and NLP. As a top digital agent services providing company, we make the experience seamless over gadgets and other devices.

Digital Agent Services We Offer

O2I offers powerful digital agent services that are hassle-free and fast. Based on your requirements, we will provide digital agent services that include -

1. Digital Agent for Business Development

   

   Our digital agent will provide a wide range of business development solutions using machine learning and AI to cleverly build a market presence across potential verticals. We will ease your effort by taking care of business development from one end to another.

2. Digital Agent for Business Intelligence and Analytics

   

   If you can't manually track your business growth, we'll provide business intelligence and analytics solution to keep your business in drive mode. Our digital agents will remotely monitor your KPIs and provide insights from measuring collected data.

3. Digital Agent for Employee Relationships

   

   If you want to maintain positive employee relations, it's important to have a consistent approach in how you engage and create a space for creativity, growth, and self-evaluation. We provide all of it to keep attrition at the lowest possible level.

4. Digital Agent for Customer Service, Engagement, and Profiling

   

   If your team is having difficulties in profiling prospects and following the best engagement models, we will take care of the complete customer service aspects through a digital agent so you can have the best model to serve customers.

5. Digital Agent for Marketing Automation

   

   Marketing automation is an area that is still new most businesses. Largely because the system is complex and resource-intensive. This is solved in phases for large projects by or digital agents. They streamline the process of moving customers from the initial contact point to the closing stage.

6. Digital Agent for Community Relationships

   

   Managing communities and their roles to keep the customer service engine warm is crucial in many sectors. However, only in theory does it ever go as per the plan. Our digital agents are like a disruptive change that will help your community relationship be maintained like clockwork.

The Digital Agent Process We Follow

Digital agent services is a complex task that with plenty of compliances to be met. A dedicated digital agent can not only ease the workflow but also provide great value to small businesses. Here are the steps involved in the digital agent process -

Other Services You May Benefit From

Why Outsource Digital Agent Services to Outsource2india?

When you opt for O2I's digital agent services, you get the advantage of working with a trusted company that has been serving in the customer service vertical for over 27 years. Our clients choose us time and again because of the following reasons -

• Competitive Pricing

  By reducing Non-Value-Added activities, we offer cost-optimized digital agent services without compromising quality ensuring maximum Return on Investment (ROI) per resource hour.

• Trained and Experienced Team of Transaction Coordinator

  Our digital agents undergo structured onboarding and continuous process audits. Each team is aligned with Voice of the Customer (VoC)-derived Critical to Quality (CTQs), ensuring customer satisfaction is consistently met.

• Superb Infrastructure

  Our infrastructure supports standardized workflows that eliminate silos and deliver outcome stability across the service lifecycle.

• Quality Guaranteed

  Quality is embedded into each touchpoint through Lean Six Sigma checkpoints, ensuring measurable service consistency and client satisfaction.

• ISO Certified Digital Agent Service Provider

  As an ISO 9001:2015 and ISMS-compliant provider, all processes follow control phase documentation practices under Lean Six Sigma.

• Complete Data Security and Privacy Assurance

  We are an ISMS-certified firm and that takes due care to ensure data is handled with care to avoid deliberate and accidental misplacement or mismanagement.

• Scalable Resources

  Our scale model is backed by process readiness assessments, ensuring that expansion efforts maintain CTQ alignment and Service Level Agreement (SLA) adherence.

• Fast Turn-around & 24/7 Support

  Turnaround times are accelerated using Lean flow optimization, while our 24/7 support operates under a global CTQ matrix to ensure issue resolution meets service thresholds.

Client Success Stories

Outsource Digital Agent Services to Outsource2india

O2I is a trusted and established provider of digital agent services in India. We are an ISO 9001:2015 certified company with a proven record of serving global businesses with a variety of digital agent services. By hiring our digital agents, you would not only save costs, but also reduce administrative burden, documentation errors, and provide a delightful experience to clients.

Contact us today to discover how our digital agent services executed under Lean Six Sigma’s DMAIC lifecycle can optimize client experience by reducing documentation errors, standardizing service workflows, and delivering trackable improvements.