Call Center Recruitment at Outsource2india
At Outsource2india, call center recruitment follows a simple three-step process, which is very stringent and allows no loopholes or chances for any slack during the process of choosing the right people.
Set on a fast growth track, the BPO industry in India is faced with an unprecedented entry of young, educated talent. Statistics prove that attracting the right candidates, training, and most significantly retaining them is one of the main challenges faced by the call center business in India. O2I's call center recruitment and training process ensures that our call center is staffed with world-class personnel, and manages one of the lowest employee turnover levels in the business. Outsource2india's team of customer service agents empowers clients worldwide towards consistent business growth and higher operational efficiency.
Our three-step call center recruitment process involves:
Selection of Customer Service Agents
The channels we have identified for agent selection are:
- Internal Employee Referrals
- Internet Job Sites
- Campus Interviews
- Press advertisements
- Job Fairs
- Tie-ups with strategic accounts
- Official Website/online applicants
- Bill Boards
- Direct Mailers
- Visibility and Branding
HR - The candidates' track records are verified and references, attrition risk, no hire zone and salary fit are checked.
Group Discussions - Candidates are assessed for verbal communication skills with a focus on accent, diction, clarity of speech and thought, and their overall confidence.
Operations - Highly effective methodologies have been developed to evaluate candidates on teamwork, initiative and ability to work under pressure. Basic tests are administered to check written English, numerical and analytical skills. Based on their assessment and skills inventory, candidates are assigned roles ensuring the best fit.
Induction - The final step of the call center recruitment process is an induction for the team members, where they will be given information on:
- An introduction to Outsource2india
- Basics of the Business Process Outsourcing (BPO) Industry
- Company Code of Conduct
- Security & Data Integrity
- Benefits & Perks
- Joining Formalities
- Baseline Evaluation
- Pre-Process Training
- Process Training
O2I's guaranteed call center recruitment process ensures that only the best customer care agents are available 24/7 to process your call center requirements.
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