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At O2I, we have state- of- the- technology and world-class call center infrastructure. Our call center facilities include an inbound voice solution based on Cisco IPCC, which includes distributed dialer architecture and a personalized application suit. This suit includes, Voice & Screen Capture and a Quality System. With our call center technology and infrastructure, we have been able to provide high-quality services consistently.
O2I has a unique and well-managed call center Operations Management process flow. We have simplified the agent experience for a better customer experience, streamlined operations and integrated skill-based routing facilities. Since we have implemented Lean Six Sigma methodologies, we are able to reduce costs, shorten cycle times and improve productivity for our customers. For a dynamic transition process, outsource your call center services and leverage the O2I call center advantage.
Get to know the advantages of home agents vs dedicated agents.
Our Call Center Operations Process provides complete transparency for our customers. As our client you will be able to access our data anytime. Another differentiator at O2I is that we provide 100% complete end-to-end recording of all calls for analysis and research. We also analyze each call based on more than 128 parameters. Outsource your call center services and benefit greatly from our transparent services.
Only certified and experienced people are taken as call center employees at O2I. All our agents undergo customer care etiquette, language and accent training, and technical skills. We also train our agents on good and effective communication skills. Our Call Center Training Process has enabled us to only choose the best, so that we can provide you with world-class solutions.
Outsource your call center services to O2I and benefit from our profitable call center Pricing structures. Our customized reports, training and set up are free of cost. Benefit from reduced costs and increased revenue!
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Our call center services have created global success stories.
Value-added services with no compromise on quality