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Outsource Product Recall Management Services

Product Recall Management Services

Is your product recall management process in a shamble and requires definite corrective measures? If yes, then you need product recall management and support services.

Outsource2india is one of the leading providers of product recall management services in India. We understand that product recalls can be devastating for a brand and can plummet its reputation if the recall ecosystem is not robust. With more than 25 years of experience in managing the product recall, O2I's risk assessment techniques are at par with the international standards that can help you navigate through the compliance regulations and keep your day-to-day business afloat. We leverage product recall management best practices to help you streamline your recall process.

Product Recall Management Services We Offer

We leverage our two decades of call center expertise to help you navigate through the difficulties of the product recall management process. Under our product recall management services, we offer -

  1. Product Testing

    Product Testing

    Our product recall management experts can initiate "mock recalls" to test and prepare the recall plan. This can help in finding the time threshold to cover the recall process in your organization. The output of the recall testing will give you an estimate of the quantity versus the time to trace that quantity of the products.

  2. Risk Assessment

    Risk Assessment

    Product recall is one of the most critical risk areas. You need to have a thorough understanding of the impacts of the product on the system, individual, environment, and business. When you outsource product recall management services to us, we can reduce the probability of major recalls. We have a well-defined testing process that allows us to understand the recall risks in advance.

  3. Product Destruction/Disposal

    Product Destruction/Disposal

    Our offshore product recall management services encompass the necessary know-how to help you leverage the best practices of product disposal. We can also assist you with recovering the major products, thus significantly minimizing your losses.

  4. Reporting & Cost Analysis

    Reporting & Cost Analysis

    We can help you with the estimation of the impact of the product recall, its quantification & measurement.

  5. Advanced Analytics

    Advanced Analytics

    Under our product recall management and support services, we can aid you in sorting out future product recall management plans and identify the risk areas to mitigate the costs of the recall.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Other Services you can benefit from

Our Product Recall Management Process

Our inbound call center for product recall management helps you with the contingency plan to recall the products with our 6-step product recall management process. This involves:


01. Preparation/Planning

We will help you initiate a recall and test plan according to your industry.

Consignee Identification  

02. Consignee Identification

We will help you identify the consignee who has the affected product(s).

Notification/Response Management  

03. Notification/Response Management

We leverage our multi-channel communication tools to ensure that the customers receive notification on time.

Process Documentation  

04. Process Documentation

We leverage the latest recall tools to document the product recall management process as per the compliance standards.

Process, Remedy & Disposal  

05. Process, Remedy & Disposal

Our expert team can assist in removing, processing, and destructing the product.

Recall Retrieval  

06. Recall Retrieval

The last step requires complete pulling of the products from all the inventories. Based on our vast network, we can help you retrieve the products from every source.

Our Call Center Portfolio

Why Choose O2I for Product Recall Management Services?

We are in the product recall management services domain for more than 25 years now. Our solutions can help safeguard your brand value and ROI. Some of the advantages of taking product recall management services from O2I are -

  • Flexible Pricing Options

    When your budget is fixed, and you cannot append your framework, do not worry. Our product recall management services are flexible enough to customize it according to your company's budget, size, geography, etc.

  • 100% Information Security

    Outsource2india is an ISO/IEC 27001:2022 certified company. We can successfully avert unwanted interruptions in your business operation. Moreover, our office, delivery centers, tools, and systems can secure your business information and prevent any security mishaps.

  • State-of-the-art Infrastructure

    Our product recall management specialists have access to up-to-date infrastructure, tools, & technologies. Our offices have high-end internet connectivity, advanced VPN technology, internet & power redundant options, uninterrupted network facilities, world-class automation tools, etc.

  • High Quality

    When you choose us for outsourcing product recall management services, you can rest assured that you will provide a 360-degree product recall management support service. We can help you with the policy and planning, track the products and help you with the reporting and analysis so that the same is not repeated in the future.

  • Multilingual Language Support

    Our product recall management executives understand the needs of the local market and can offer multilingual support services.

  • 24/7 Availability

    Our call center representatives work 24/7/7 days a week, which allows us to answer the customer's query instantly. Moreover, with well-defined product recall process set at the facility, we can convince your customers and understand their needs and challenges.

  • Experienced Team

    We have more than 200+ call center support representatives who are well versed in clearing the customer's doubts and managing their queries. Furthermore, our cumulative management experience exceeds 100+ man-years. This allows us to significantly reduce the resolution time.

  • Ease of Scalability

    We have a well-tuned process and infrastructure that can be scaled up or down as per your request. This way you no longer have to invest in infrastructure or other processes.

Outsource Product Recall Management Services to O2I

Outsource2india, a foremost product recall management company is a pioneer provider of a plethora of other call center services to its global clients. Our team has an exhaustive understanding of the regulatory compliance and are well-versed in all sorts of complexities associated with product recall management.

We can also communicate with your customers and resolve their grievances. Get in touch with us today for a fail-safe, cost-effective, and streamlined product recall management services.

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