Does your present product recall procedure lack defined workflows and is it not in line with compliance-critical (Critical-to-Quality) CTQs? If yes, then you need product recall management and support services.

Outsource2india is one of the leading providers of product recall management services in India. We understand that product recalls can be devastating for a brand and can plummet its reputation if the recall ecosystem is not robust. At O2I, we use (Voice of Customer) VoC-to-CTQ mapping technique, based on international risk governance standards, to determine recall priorities. With more than 27 years of operational experience, we have verified our recall response frameworks. We leverage product recall management best practices to help you streamline your recall process.

Product Recall Management Services We Offer

Having achieved operational excellence for more than 20 years, we implement a (Define, Measure, Analyze, Improve, and Control) DMAIC-aligned service model to systematically limit the impact of recall, minimize process variance, and provide quantifiable service recovery. Under our product recall management services, we offer -

1. Product Testing

   

   Our product recall management experts can initiate "mock recalls" to test and prepare the recall plan. This can help in finding the time threshold to cover the recall process in your organization. The output of the recall testing will give you an estimate of the quantity versus the time to trace that quantity of the products.

2. Risk Assessment

   

   Product recall is one of the most critical risk areas. You need to have a thorough understanding of the impacts of the product on the system, individual, environment, and business. When you outsource product recall management services to us, we can reduce the probability of major recalls. We have a well-defined testing process that allows us to understand the recall risks in advance.

3. Product Destruction/Disposal

   

   Our offshore product recall management services encompass the necessary know-how to help you leverage the best practices of product disposal. To guarantee complete compliance with legal standards and recover traceable value from reverse logistics, we incorporate verified Poka-Yoke processes into our disposal operations.

4. Reporting & Cost Analysis

   

   We can help you with the estimation of the impact of the product recall, its quantification & measurement.

5. Advanced Analytics

   

   Under our product recall management and support services, we can aid you in sorting out future product recall management plans and identify the risk areas to mitigate the costs of the recall.

Call Center Software We Use

Other Services you can benefit from

Our Product Recall Management Process

From planning to retrieval, every step of our six-step product recall management process is quantifiable, auditable, and verified. It is designed as a standardized workflow that is in line with the DMAIC lifecycle. This involves:

Our Call Center Portfolio

Why Choose O2I for Product Recall Management Services?

Every enhancement we make is in line with brand-critical CTQs thanks to Lean Six Sigma control procedures. In a related project, we embedded standardized recall communication protocols and was able to boost client retention by 45.28%. Some of the advantages of taking product recall management services from O2I are -

• Flexible Pricing Options

  When your budget is fixed, and you cannot append your framework, do not worry. Our product recall management services are flexible enough to customize it according to your company's budget, size, geography, etc.

• 100% Information Security

  Outsource2india is an ISO/IEC 27001:2022 certified company. We can successfully avert unwanted interruptions in your business operation. Moreover, our office, delivery centers, tools, and systems can secure your business information and prevent any security mishaps.

• State-of-the-art Infrastructure

  Our product recall management specialists have access to up-to-date infrastructure, tools, & technologies. Our offices have high-end internet connectivity, advanced VPN technology, internet & power redundant options, uninterrupted network facilities, world-class automation tools, etc.

• High Quality

  When you choose us for outsourcing product recall management services, you can rest assured that you will provide a 360-degree product recall management support service. We can help you with the policy and planning, track the products and help you with the reporting and analysis so that the same is not repeated in the future.

• Multilingual Language Support

  Our product recall management executives understand the needs of the local market and can offer multilingual support services.

• 24/7 Availability

  Our call center representatives work 24/7/7 days a week, which allows us to answer the customer's query instantly. Our personnel work under (Standard Operating Procedures) SOPs designed to minimize recall-to-resolution time, which lowers escalation volumes and improves service consistency.

• Experienced Team

  We have more than 200+ call center support representatives who are well versed in clearing the customer's doubts and managing their queries. Furthermore, our cumulative management experience exceeds 100+ man-years. This allows us to significantly reduce the resolution time.

• Ease of Scalability

  We have a well-tuned process and infrastructure that can be scaled up or down as per your request. This way you no longer have to invest in infrastructure or other processes.

Outsource Product Recall Management Services to O2I

Outsource2india, a foremost product recall management company is a pioneer provider of a plethora of other call center services to its global clients. Our team has an exhaustive understanding of the regulatory compliance and are well-versed in all sorts of complexities associated with product recall management.

We can also communicate with your customers and resolve their grievances. Get in touch with us today for a fail-safe, cost-effective, and streamlined product recall management services.