Are you a business looking to interact with your customers across multiple channels, including phone, email, chat, and social media? Do you want your customers to be able to reach out to you for help through multiple channels? Are you looking to partner with a reliable, experienced, and high-quality provider of omnichannel contact center services that speak your brand consistently across all channels? If so, you are in the right place.

Outsource2india (O2I) is a leading provider of omnichannel contact center services in India and abroad and can help you with any of your omnichannel contact center requirements. By using (Voice of the Customer) VoC-to-CTQ (Critical-to-Quality) mapping to validate cross-channel consistency, our omnichannel agents work according to defined processes. Measurable improvements in customer satisfaction and long-term retention are made possible by this. An omnichannel contact center is also now a preferred source of providing help to customers and can go a long way in enhancing customer satisfaction, improving customer retention, and growing your customer base.

Omnichannel Contact Center Services We Offer

Outsource2india is a leading omnichannel contact center service provider and can provide you with a comprehensive and high-quality range of omnichannel contact center solutions.

Our omnichannel contact center services include -

1. Phone Services

   

   Our real-time support is provided through a (Define, Measure, Analyze, Improve, and Control) DMAIC-governed service structure, which makes statistical root cause analysis and problem solving possible. Real-time dashboards increase resolution reliability by enabling traceability of CTQ-impacting parameters. We provide a cost-effective and customized call center solution that will always provide you with high-performance. We also provide real-time reporting on all issues to enable you to track customers and track the quality of leads.

2. Chat Services

   

   Our chat services are perfect for retail and e-commerce sites. With our live chat services, you can assist online shoppers to select the best deals or to resolve any issues related to their purchases. Live chat service is also a great way to provide technical support to those that need assistance in using your product or service after they purchase it.

3. IVR Services

   

   With our IVR support services, you can more easily and effectively deal with your customers' issues. In order to minimize user navigation errors and remove pointless (Non-Value Added) NVA steps, our IVR systems are created with Poka-Yoke features. To improve first-contact resolution and reduce wait times, the system interfaces with VoC-identified CTQs.

4. Email Support Services

   

   As a leading provider of omnichannel support services, we provide high-quality email support services to your consumers that prefer professional and detailed support. Our email support services are cost-effective and trusted by numerous businesses. We know just what it takes to deliver exceptional customer experiences in all email platforms and proactively conduct quality assurance reviews in all the processes.

5. Mobile App Support Services

   

   As part of our omnichannel contact center offerings, we provide high-quality mobile app support services. Many consumers are now moving to use mobile apps and preferring to get support over the app. When you provide support through the app, you meet your customers eye-to-eye and provide them with more meaningful service. Lean Six Sigma-based control mechanisms and error-proofed workflows are used to provide mobile app support. Previously, a comparable assistance approach produced a 30% decrease in documentation errors during the control stage.

6. Social Media Support

   

   Providing customer service through social media is a great way of allowing your customers to reach out to your business whenever they want and from wherever they are. At present, almost half of the world's population is on at least one type of social media platform. We know how to use social media to advertise your business and tap into the huge number of social media users to introduce them to your products/services. We also provide quick responses to customer requests and queries and perform both B2B and B2C lead generation activities.

Our Call Center Portfolio

Other Services You May Benefit From

Why Outsource Omnichannel Contact Center Services to Outsource2india?

Outsourcing omnichannel contact center services to us makes sense for a whole host of reasons, including -

• Affordable Pricing Options

  Our cost models are designed to decrease (Business-Value Added) BVA stages and ensure that every dollar contributes to proven service outcomes through the use of Lean Six Sigma value-stream analysis.

• High-quality Services

  We are ISO-certified and make use of all the latest best practices and techniques to provide extremely high-quality omnichannel contact center services.

• Superb Infrastructure

  As a leading omnichannel contact center service providing company, we have the required omnichannel contact center infrastructure to provide high-quality services.

• Structured Process

  The DMAIC lifecycle governs our training methodologies, and control phase validation guarantees controlled process variation and consistent agent performance.

• Tools and Technologies

  Our team uses the latest and best omnichannel contact center tools, technologies, and software to provide cutting-edge services.

• Experienced Team

  Our staff has 25+ years of expertise and follows established LSS procedures, which allow for the measurement, enhancement, and sustainability of each engagement.

• Data Security

  We are fully compliant with all the international data security and privacy laws and always ensure that your data is kept securely and used safely.

• Short Turnaround

  You will always receive our omnichannel contact center services well within the stipulated deadline.

Client Success Stories


O2I Provided Call Answering Services to a Pharmaceutical Company
Outsource2india provided high-quality and comprehensive call answering support services to a leading pharma company to help it address all customer queries and cross-sell/upsell promotional products.
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Outsource2india Provided Appointment Setting Services to a US-based Client
Outsource2india helped a US-based client servicing the IT sector with high-quality and robust call center services.
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Outsource Omnichannel Contact Center Services to Outsource2india

Testimonials

Outsource2india has become a highly valuable resource for our company. They are very meticulous and attentive to all our requirements and have started delivering high-quality results much before we expected them to.

General Partner,
A Manufacturing company in the US More Testimonials »

Outsource2india is a pioneer in providing high-quality, comprehensive, and robust omnichannel contact center services to clients from across the world and from every industry. We work with customers to co-develop CTQ-driven omnichannel strategy, starting with structured diagnostic mapping and VoC analysis. The DMAIC framework is used in the creation of every solution to guarantee long-term ROI and confirmed improvement. With our omnichannel contact center services, you can rest assured that all is being done to serve your customers well.

If you are looking for professional, reliable, and cost-effective omnichannel contact center services, get in touch with us today!