The client operates in the pharmaceutical sector and was referred by one of our existing satisfied clients. Our existing client has been associated with us for over nine months was so happy that he went the extra mile by convincing one of his colleagues from the pharma sector to acquire support from FWS. This customer is also an esteemed consultant to FWS and has been introducing us to several new clients.
Their requirement was to extend answering support, where we receive all kinds of query calls relating to their health care products that they sell over their e-commerce platform.
The challenge was to recruit and train the right agents within a quick deadline and for the candidates to be successful in handling the operations.
Our operations team along with complete support from the client first onboarded the required candidates before the deadline and maintained adequate performance from day one; this quick response and quality of support were applauded by the client.
Key responsibilities handled were -
The client has expressed his confidence and is overwhelmed by the performance showcased by the team. He has also stated his intent to grow the team size.
Outsource2india is a leading provider of answering support services as well as a full spectrum of other call center services, including inbound and outbound call center services, among others. We cater to clients from across the world and from every industry. Our 21 years of experience in successfully contributing to the success of our clients has made us the go-to partner when it comes to outsourcing call center services.
If you are looking for answering support services, or any other call center services, get in touch with us today!
Decide in 24 hours whether outsourcing will work for you.
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Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at:
Flatworld Solutions Pvt. Ltd.
No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043
#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077
Corporate Court, #15, Infantry Road,
Bangalore - 560 001
Flatworld Mortgage Pvt. Ltd.
No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
Flatworld Mortgage LLC
116 Village Blvd, Suite 220, Princeton, NJ 08540
135 Camino Dorado, Suite 7, Napa, CA 94588.
Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
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