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O2I Provided Call Answering Support to Help a Pharma Company Sell Healthcare Products Over their eCom Platform

Case Study on Call Answering Support for a Pharma Company

The Client

The client operates in the pharmaceutical sector and was referred by one of our existing satisfied clients. Our existing client has been associated with us for over nine months was so happy that he went the extra mile by convincing one of his colleagues from the pharma sector to acquire support from FWS. This customer is also an esteemed consultant to FWS and has been introducing us to several new clients.

Client's Requirement

Their requirement was to extend answering support, where we receive all kinds of query calls relating to their health care products that they sell over their e-commerce platform.

Client's Challenges

The challenge was to recruit and train the right agents within a quick deadline and for the candidates to be successful in handling the operations.

O2I's Solution

Our operations team along with complete support from the client first onboarded the required candidates before the deadline and maintained adequate performance from day one; this quick response and quality of support were applauded by the client.

Key responsibilities handled were -

  • Addressing all customer queries and upselling promotional products.
  • Helping to settle chargebacks.
  • Setting up appointments for a demo.


The client has expressed his confidence and is overwhelmed by the performance showcased by the team. He has also stated his intent to grow the team size.

Outsource Answering Support Services to Outsource2india

Outsource2india is a leading provider of answering support services as well as a full spectrum of other call center services, including inbound and outbound call center services, among others. We cater to clients from across the world and from every industry. Our 21 years of experience in successfully contributing to the success of our clients has made us the go-to partner when it comes to outsourcing call center services.

If you are looking for answering support services, or any other call center services, get in touch with us today!

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