home
 
Note: "Do not fall for scammers - O2I does not offer freelance work nor does it take money for projects". All projects are done out of our state of the art facilities in India, PHIL and South America. Contact us to get any details of O2I vendor selection policy.

Pricing Structure for Call Center Services

Telemarketing & Non-Technical Support - Pricing Structure Telemarketing &
Non-Technical
Support
As low as
$8 - $10
per hour
Technical Support - Pricing Structure Technical
Support
As low as
$10 - $15
per hour
Advanced Technical Support - Pricing Structure Advanced
Technical Support
As low as
$15 - $25
per hour

Uncover the best call center pricing that balances quality service and cost-efficiency.

Delegate your call center requirements smoothly without the uncertainty and complexity associated with the pricing structure for call center services. We provide custom call center pricing models that help you avoid overpaying or being locked into inflexible contracts that don't cater to your changing needs.

At O2I, we recognize that every business has distinct needs and a unique operational structure. So, we offer a transparent, flexible, and customer-centric call center services pricing model, instead of a one-size-fits-all approach. Our team analyzes your specific needs and creates a custom pricing plan that aligns with your business goals. We also offer flexible contract terms, allowing you to scale swiftly as your business needs change. In this way, we ensure that our customized call center pricing structures contribute positively to your bottom line, by delivering superior customer service at a competitive price.

Exceptional Service, Clear Pricing

The cost of call center services we offer can be broadly divided into three categories - telemarketing and non-technical support, technical support, and advanced technical support. Besides, you can avail customized reports, training, and set-up at no added cost.

Inbound Call Center Services Pricing

We set specific pricing to handle inbound calls and other requests from your customers. Our call center services pricing structure for inbound requirements is among the most competitive in the industry.

Outbound Call Center Services Pricing

Our outbound call center costs are determined based on the calls made to customers or reaching out to prospects in other ways such as through e-mails or text messages. Choose us to receive the highest quality services at the most competitive call center services pricing structure.

Telemarketing Call Center Services Pricing

We offer flexi pricing ideal for fluctuating call volumes, while our tiered pricing is perfect for extensive campaigns. These models give businesses control over telemarketing expenses and ensure the best value and return on investment.

Customer Support Services

Our full-time equivalent (FTE) pricing model is ideal for businesses seeking dedicated customer service support. You pay a fixed monthly fee for an exclusive team of agents who handle all your customer service needs. The cost is calculated based on the number of agents assigned to your business. This ensures you receive consistent, high-quality support.

Call Center Consulting Services

Our call center consulting services include strategy development, process optimization, and technology implementation. The pricing for these services is usually based on the scope of the consultation and the specific strategies employed.

Lead Generation Call Center Services

We provide comprehensive lead generation services, which encompass identifying potential customers, nurturing them, and guiding them towards a purchase. The pricing structure can be adjusted based on the level of involvement and the specific tasks performed.

Technical Support Services

Our technical support services cover all aspects of troubleshooting, problem resolution, and user guidance. Pricing is typically determined by the complexity of the technical issues addressed and the level of expertise required.

Virtual Assistant Services

We provide a wide range of virtual assistant services, from data entry and research to travel planning and event management. The pricing structure can be customized based on the specific needs of the client and the tasks involved.

Answering Service Pricing

Our answering services include call answering, message taking, and customer interaction. The pricing for these services is usually based on the volume of calls handled and the hours of operation.

Call Center Monitoring Pricing

We offer comprehensive call center monitoring services to ensure optimal performance and customer satisfaction. The pricing structure can be adjusted based on the level of involvement and the specific monitoring tasks performed.

FTE Calculator

Call Center Pricing Calculator

Calculate staffing & costing for your project
project type Project Type
service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below
service type
Service Type
target country
Select target country
average call count
Total Number of Leads
target country
Number of Attempts Required
average handling time
Average Handling Time (Min)
average handling time
Deadline (Days)
» Check the result below
service type
Service Type
target country
Select target country
average handling time
Average Handling Time (Min)
target country
Manual / Predictive Dialing
average call count
Head Count Required
» Check the result below
service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below
service type
Service Type
target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below

Get Custom Pricing Models Tailored to Fit Your Budget

We employ a unique pay-per-use model that ensures you only pay for the services you use, eliminating waste and optimizing your budget. Our scalable pricing solution also allows your business to grow without the fear of escalating call center services costs. This means that as your call volumes increase, your per-call rate decreases, creating significant savings for your organization.

Considering the importance of returns on investment, we have designed our pricing model around maximizing your returns. Such value-based call center pricing models guarantee high-quality services, aligned with your business outcomes, at the most affordable rates.

Outsourcing your call center services is not just about cost-saving, it's about enhancing customer experience, nurturing customer relationships, and driving business growth. So, we help you experience the transformation by optimizing your call center operations to maximize your returns. Contact us today and let's start the conversation.

Contact Outsource2india now for call center services that can drive you ahead of your competition. Our customer engagement team will be able to understand your requirements & give you accurate call center pricing quotes.

Contact Us

Pricing Disclaimer

Please note that all prices on the site are only indicative. The actual rates will change depending on the type of the project, complexity of work, skill and experience of the resource, terms of contract and some other factors.

Pricing Graph

We make every effort to keep all information on the site accurate and up-to-date and keep the pricing constant, but at times we might need to increase or decrease the pricing of our services. Final pricing for a project may differ from price quoted on the site.

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

Captcha

We respect your privacy. Our Policy.

Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address

USA

116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More

Frequently Asked Questions (FAQs)

What are the steps to register for dedicated agent programs?

Registering for our dedicated agent programs is straightforward. Visit our official website and click on the 'Services' tab. Next, choose "Contact Us" and fill out the registration form. One of our team members will then reach out to you to understand your requirements better.

Is it possible to acquire both shared and dedicated agents?

Of course, we offer a combination of shared and dedicated agents. This blend allows you to leverage the expertise of dedicated agents for critical tasks while utilizing shared agents for routine tasks, thus optimizing costs and efficiency.

Could you tell me about my options for payment?

For payment, we accommodate various methods including direct bank deposits, credit/debit cards, and digital payment platforms like Stripe. Furthermore, we offer flexible payment schedules - weekly, bi-monthly, or yearly, catering to your business's financial convenience.

Can you explain what is included in the call center pricing?

Our call center pricing encompasses not just the agent's remuneration but also the cost of advanced equipment, software licensing, data security measures, and regular agent performance evaluations to ensure superior service delivery.

Could you provide some efficiency metrics to analyze if the costs of the call center are justified?

To ascertain whether a call center's prices are justified, you can consider indicators such as Call Abandonment Rate, Agent Turnover Rate, and Customer Effort Score (CES). These metrics will provide insight into the call center's operational efficiency and customer service quality.