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Outsource2india Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support

Case Study on Ticketing and Email Support Services

Learn how O2I served the exact needs of its clients by providing professional agents who streamlined their ticketing and email support process.

The Client

The client is a leading manufacturer of high-quality home décor products in California.

Client's Requirement & Challenges

The client wanted to revamp their existing ticketing and email support operations by onboarding capable resources and training them in their company's CRM. They were looking for a competent call center company that can support them by providing personnel who can learn quickly and streamline the tickets flows and emails with an appropriate response.

Although the client's team followed a strict schedule, they expected to train a team of 10 employees within a month. As a partner, O2I had to take turns to hire and train manager who can take part in future batch's training activities. They wanted the hired team to quickly adapt themselves to their CRM, ticket flow system, and manufacturing process. Since this was a pilot project at first, there was a room for scalability in the future.

Our Solution

We started the project by selecting the right mix of new and experienced candidates. Within 15 days, our personnel got a firm grasp on the client's email support process and CRM. Soon, they started working on customer tickets and responding to the emails.

The Results

Our ticketing and email support services have helped the client to respond to emails in a streamlined fashion, which facilitated in boosting their brand value.

By partnering with us, the client was satisfied and extended their three-month contract and requested to train the next batch of email support executives to work entirely for their project.

Outsource Ticketing and Email Support Services to Outsource2india

Outsource2india is a pioneer call center firm in India, offering a variety of customer support services, including email support services. With around 25 years of experience in the call center domain, we have worked across various domains and verticals, and have provided our services to 1000+ clients.

By choosing our ticketing and email support services, you can be sure that your customers' issues/queries/requirements will be professionally taken care of in the least possible time. Get in touch with us to experience the best support services within your budget.

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