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Outsource2india Provided Call Quality Monitoring to a Leading Tech Firm

Case Study on Call Quality Monitoring for a Tech Firm

The Client

The client specializes in providing its clients with artificial intelligence platforms for their business to improve their service and sales. With this tool, you can accurately analyze each call and identify issues related to operations and services before losing opportunities.

Client Requirements

The customer was looking for a reliable and cost-effective service provider who can help them monitor the call quality. They were already late to start the project and wanted some call quality monitoring experts to begin the work immediately.

The Challenges

Our team of call center experts at Outsource2india had to face a few challenges during the execution of the project. They were -

  1. The call monitoring had 3 stages laid down by the client and each stage was critical in some way or the other
  2. The client wanted us to start immediately as they were already late for the project. They wanted about 4 resources to start the call quality monitoring immediately
  3. The entire requirement of the project was new to us, challenging, and exciting at the same time

The Solution

O2I was able to meet the customer's tight deadlines. We suggested 5 quality control candidates to the client and 4 of them were selected for the final project. With the support of one of our project managers, we were able to launch the event ahead of time, with an accuracy rate of over 90% from the first day itself.

The Results

The entire team and comprehensive customer support effortlessly understood the right practices and addressed their routine tasks with the overwhelming results of the customer's business. The agents were able to run the entire project smoothly. The client agreed to increase the team size to 15 candidates over the next 90 days.

Outsource Call Quality Monitoring Services to Outsource2india

Outsource2india has been a pioneer in providing error-free call quality monitoring services and a plethora of other call center consulting services to global clients. We have some of the best and well-qualified call center executives onboard who take care of all your requirements with ease. We use the best and the latest call center tools and technologies to deliver the best call quality monitoring services.

If you have a similar project requirement, then feel free to get in touch with us today!

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