While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.
Our teams are holding fort and working from the safety of their home, ready to help customers as always! Read more
The client specializes in providing its clients with artificial intelligence platforms for their business to improve their service and sales. With this tool, you can accurately analyze each call and identify issues related to operations and services before losing opportunities.
The customer was looking for a reliable and cost-effective service provider who can help them monitor the call quality. They were already late to start the project and wanted some call quality monitoring experts to begin the work immediately.
Our team of call center experts at Outsource2india had to face a few challenges during the execution of the project. They were -
O2I was able to meet the customer's tight deadlines. We suggested 5 quality control candidates to the client and 4 of them were selected for the final project. With the support of one of our project managers, we were able to launch the event ahead of time, with an accuracy rate of over 90% from the first day itself.
The entire team and comprehensive customer support effortlessly understood the right practices and addressed their routine tasks with the overwhelming results of the customer's business. The agents were able to run the entire project smoothly. The client agreed to increase the team size to 15 candidates over the next 90 days.
Outsource2india has been a pioneer in providing error-free call quality monitoring services and a plethora of other call center consulting services to global clients. We have some of the best and well-qualified call center executives onboard who take care of all your requirements with ease. We use the best and the latest call center tools and technologies to deliver the best call quality monitoring services.
If you have a similar project requirement, then feel free to get in touch with us today!
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