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Outsource2india Provided Chat Support to a UK-based Packers and Movers Firm

Case Study on Chat Support to a Packers and Movers Firm

The Client

The client is a leading UK-based packer and movers service providing company. They have several operating divisions spread across London and they specialize in providing their services in a professional manner. They provide all possible movement service requirements at an affordable cost.

Client's Requirement

The client was looking for a reliable and cost-effective chat support service provider for their website and coordinating with the service team to cater to the client's requirements. They were also looking for a partner who could help them with new client acquisitions with high-quality lead generation services.

The Challenges

Our team of call center agents at Outsource2india had to face a few challenges while implementing the chat support service project for the client. Some of the major challenges we faced were -

  • The project demanded to constantly interact with customers and coordinate with the service team to get the tasks completed for the client.
  • The client wanted us to hire the best and highly skilled resources for the project who had previous experience in working on a similar project.

The Solution

Considering the client's requirements and challenges, our team devised a streamlined plan for the client. They provided us with a contact list that had existing clients and qualified prospects. We initiated the business from our Indian delivery center and the client was highly impressed by the quality of the services delivered. They further went on to set up a team of 15 resources from our Davao delivery center in the next phase of the project.

We also set up a team of 10 callers to work on the client's new business acquisition requirement and have been successful in onboarding new clients.

The Results

The client was highly satisfied with the quality of the services delivered by our team. We were able to deliver the best quality chat support and lead generation to the client soon after starting the project. The client was not impressed by the quality of chat support and the leads generated but also the cost-effectiveness of the entire project.

Outsource Chat Support Services to Outsource2india

Outsource2india is one of the leading pioneers in providing the best quality chat support services in India and a series of other call center services to global clients. We have some of the most experienced and skilled chat support experts who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering the best quality chat support and lead generation services to clients.

If you are looking for a reliable chat support service providing company, then your search ends here. Get in touch with us today!

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