The client is a primary network security information management company based in USA with its business spread across all major parts of the world.
The client realized the need for a strong support setup along with the product sales. The client is curious to find a partner who could support them in eliminating the risk of failure and can cater to their unique needs. The challenges faced by the client were:
We identified and assembled a dedicated team of product support engineers who were highly qualified and experienced in the streams of Oracle, Networking, Operating systems and Network Security. We also setup a secure and dedicated support operations center with voice, email and internet infrastructure. The operations center was highly secure and capable of hosting a test simulation environment.
The entire solution was implemented in a series of phases:
We were able to meet the requirements of the client precisely with 6 months of the project. In this period we were able to improve the quality of the client's support operations and enhance their overall business process.
Some of the areas of improvement include
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