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Outsource2india Provided an Israel-based Gaming Startup with Inbound Customer Support Services

Case Study on Inbound Customer Support Services Provided to Client

The Client

The client is one of the fastest-growing game startups and is based in Tel Aviv, Israel.

Client's Requirement

The client required the services of professional call center agents who could provide high-quality inbound customer support services through the Zendesk platform.

Client's Challenges

The main challenge was to source and hire agents with experience in working with the Zendesk platform and with a professional attitude who could proactively address customer queries. The client wanted us to hire an experienced professional with the ability to work under pressure.

O2I's Solution

We were able to source and hire the right agents within the stipulated timeframe. As the client did not possess any training material, our project management team compiled the material based on FAQ sources. The client also provided the required training and answered all the queries that the agents had.

Results

The agents have performed consistently and excellently, and there have been no escalations from any of the customers so far. The client has converted our engagement into an ongoing one and also referred another client from the Jewelry sector.

Outsource Customer Support Services to Outsource2india

Outsource2india provides highly professional and affordable customer support services as well as a complete range of other call center services to a global and diverse clientele. Our ISO 9001:2013 certification and 22 years of experience in providing a wide range of call center services to cater to a very diverse set of requirements have provided us with a deep knowledge of the industry. Our agents are thorough professionals and are motivated to stay on top of their game to provide the best services possible.

If you are looking for high-quality and affordable customer support services, get in touch with us today.

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Have specific requirements? Email us at: callcenter.info@outsource2india.com

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