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Outsource2india Provided Email Support to a Leading Accounting Firm

Case Study on Email Support Services to an Accounting Firm

The Client

The client is an Australian-based accounting and IT firm. They have been catering to the needs of global clients in various fields including experience design, miniaturization, financial security, financial systems, cryptography, etc.

Client's Requirements

The client was looking for a reliable and cost-effective email support service provider who could help them with the services. The client was starting email support for the first time and hence were looking for someone who could handle a large volume of queries and answer them in the most efficient manner.

The Challenges

Our team had to face a few challenges during the execution of the project. Some of the major challenges faced by our team are listed here -

  1. We had to hire a team of highly skilled and experienced technical support executives who could handle a large volume of queries efficiently that came in through Freshdesk.
  2. The client was looking for a team of agents who could handle a large volume of queries at a highly cost-effective price.
  3. The client did not provide us with any training material and the FAQs answered were also insufficient.

O2I Solution

Keeping the client's requirements and project challenges in mind, our team of call center agents devised a systematic plan for the project. We hired a highly skilled and experienced team of agents who could provide the required email support services. We provided them with the required training before starting off the project. The client even shared some of their Bluetooth devices with us for training our agents and also resolved all our issues during the project.

The Result

We have been able to deliver the best quality results to clients ever since the project has begun. Our team was able to handle all the queries that came in through the portal in the most efficient manner and within quick turnaround time. The client has been highly impressed by the quality of our work as there have been no escalations from the customers. They will be increasing the headcount in the coming months.

Outsource Email Support Services to Outsource2india

Outsource2india has been a pioneer in providing quality email support services to clients around the globe. We understand each client's needs and provide them with customized services that will suit their business needs. We leverage the latest and the best tools and technologies while delivering quality services to our clients. We have a team of highly qualified and trained agents who can cater to any of your needs with ease.

Are you looking for a cost-effective and efficient email support service provider? Then you have come to the right place. Get in touch with us today!

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